Petter Gonçalves Atlassian Team

Hello Gabriel, Yes, the test environment has the same integration option as a production environment. You can check the documentation below to know how you can integrate JIRA with Okta: Configure user provisioning with Okta Let me know if you still have any questions.

Hello Gopi, Yes, you can integrate Atlassian Server applications together with Atlassian Cloud Applications with two-way links by configuring Application links. To set up application links between cloud and server products, you must have Administrator permissions on both the cloud and server products. You should also make…

Hello Heidi, I understand that you would like to return the Epic Summary (Title) as a column when running JQL Searches for Stories in your JIRA application. Is it correct? Or are you trying to return stories related to an Epic that has a specific summary? Unfortunately, the Summary of an Epic can not be returned in the…

Hello Chris, Welcome to Atlassian community. I understand that you would like to return the issues from a specific Jira Filter in a table together with the related fields, where the users would be able to edit it by simply clicking on the columns. Is it correct? JIRA does not have this kind of display, however, you could…

Hello Debajit, Welcome to Atlassian Community! I understood that you are looking for a way to Storage your builds in JIRA, integrating it with the issues/versions of JIRA Service Desk and allowing your customers to download it directly if the download is allowed. Have I understood it correctly? JIRA itself does not have…

Hello @Dnyaneshwar Ramesh Borase, I understand that you would like to display the Epic Name Field value in the notification received by the reporter when the child Story is Closed. Is it correct? Unfortunately, the functionality above can not be achieved using only the Project notifications of JIRA. In fact, we had a…

Hello Robert, The log work section can be accessed in the new issue view by clicking on the Activity Drop-down of the issue and selecting Worklog, as displayed in the screenshot below: That being said, the worklog section is displaying all the work log entries performed before in my test instance, just like the old issue…

Hello Michael, I understand that you would like to receive Slack Notifications when the priority of the issues change to High or Highest, independently of the status changes. Is it correct? Unfortunately, this functionality is not provided by the Slack Integration App at this moment. We have a feature request opened to…

Hello Ayoub, Please, confirm if I have properly understood your request just to know we are on the same page here: 1 - You are using a rest API to return all issues in your JIRA Cloud and you want it to be ordered per project. Is it correct? To achieve the scenario above, you can use the following REST API:…

Hello Ifteqar, Just to confirm we are on the same page, I understood you are looking for an automatic way to copy comments added in a specific ticket to another related/linked ticket in another project, have I understood it correctly? If that's what you are looking for, JIRA does not have this functionality yet (see the…

Hello Bernadette, There are basically two options to export issues to CSV: Export Excel CSV (all fields) and Export Excel CSV (Current Fields): 1 - Using the Export Excel CSV (all fields) option, it will export all the fields you have in your issue, including the hidden ones and the ones with no relevant values. 2 - Using…

Hello Kota, Please, allow me to go a little bit further in the topics you provided so we can better know we are on the same page and provide you with the best option to achieve it: 1 - Creating a child issue type should fill certain values on the screen from the parent, user is able to override if needed. 2 - Custom fields…

Hello Arthur, Thank you for raising this question. This is a very important piece of information that must be clear when configuring your JIRA instance. As you can see in the description of the Trusted users role, they can update the product Settings, Add new projects and invite basic users. That been said, it does not…

Hello Daniella, By the errors you described, it seems the customers in your portal are being restricted by some permissions in your projects. This can be configured by performing the steps below: - Navigate to your projects > Project Settings > Customer permissions There, you can set which activities the customers can do…

Hello Kevin, The error you are seeing when trying to save the issue type scheme is usually caused by Issue Types missing, blank or duplicated in the Issue Type Scheme. That been said, I would recommend you to follow the troubleshooting steps in the documentation below: - Troubleshoot steps for Issue Types missing, blank or…

Hello Simon, JIRA Post functions only triggers upon issue transitions. That been said, you will need a plugin to trigger any action when an issue is edited - More specifically when a new label is created. You can use Automation for JIRA App to configure a rule that will trigger upon a new label creation, adding the…

Hello Anish, Unfortunately, we still don't have an ETA for this improvement, but I suggest you watch the feature request mentioned above. As soon as we have a defined ETA, we will definitely post it there. Regards.

Hello Mike, Welcome to Atlassian community. There are different levels of permissions in JIRA, Like Project Permissions and Global Permissions. That been said, it is not clear what kind of actions the user is performing which is returning the Error "You need permission. Request access from your administrator". Could you…

Hello Teko, Welcome to Atlassian community! Please, double-check that the bug issue types are currently available in your next-gen projects: 1 - Navigate to your project > Project Settings > Issue Types 2 - Check if the bug issue type is properly created 3 - try to create a bug issue type in your Next-gen board and check…

Hello @Alli Price Welcome to Atlassian community! It is not necessary to create custom incoming e-mail servers to create issues or commenting on existing issues through e-mail. In fact, you can create different e-mail handlers using the same "Default Cloud Mail Server" for each project where you want to be able to create…

Hello Sai, I understood that you are trying to return the stories of your JIRA Application together with some time field, I just didn't understand what kind of "time" you are requiring. Is it the time the issue was created or resolved? Anyway, you can use the Filter Results Gadget to display a list of the issues together…

Hello Nodar, There is no default option to configure the assign permission to be restricted only for the own user, however, there are some options you can use to achieve something similar: 1 - Remove the Browse users and groups Global Permission for the users, so they will be able to assign the issues to themselves but not…

Hello Tejas, Unfortunately, Linked issue statuses are not retrieved by the JQL query, so it is not possible to display it in the gadget if the query is returning the "Road Map Items". That been said, I can recommend the following options: 1 - Return the Epic issues directly in the JQL query you are using for your Gadget 2…

You are welcome, Thomas.

You are welcome, Mark.

Hello Karen, You can use the Filter Results Gadget to display a list of the issues you want together with its current statuses and all the field/details you want. These would be the steps: 1 - Create a JQL filter with all the issues you want to have in the list 2 - Navigate to your system dashboard (Or any other…

hello Kishore, In fact, it is expected that JIRA does not take into account the estimate from Sub-tasks in JIRA Reports. In this thread, you can see a clear explanation of why we have not configured JIRA to work with sub-task estimations: Why not estimate on sub-tasks and roll that up for Velocity and Commitment? Many…

Hello Thomas, The ability to customize the Description Area of Next-gen projects is something that our developers are still working to implement. I have created a new feature request requiring this possibility two weeks ago: - Allow the customization of the Description Area on Next-gen Feel free to vote and watch the…

Hello Julius, The Next-gen template was designed for those users who felt overwhelmed by the complexity of JIRA Classic template and requested a simpler option, straight to the point with fewer options of customization and fields. Indeed, the fields you are seeing in that screen are the ones available for JIRA Next-gen.…

Hello @mhammans, Welcome to Atlassian community! As a JIRA Administrator, you can change the default assignee of the project y performing the steps below: - Navigate to your Project > Project Settings > Details - Change the default assignee Additionally, you can still add a default assignee by using plugins or workflow…