Petter Gonçalves Atlassian Team

Hello Ziga, Unfortunately, the Issue Layout menu is not available yet for JIRA Service Desk projects. We have a feature request opened to get it implemented in SD: - Enable Issue Layout for JIRA Service Desk Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any…

Hello Chene, Welcome to Atlassian Community! Unfortunately, there are no reports in JIRA that display the exact percentage of stories/epics progress based on the resolution of their sub-task/child issues. However, you can use the following app to get this kind of report: - Weekdone Jira Reporting and Dashboard The…

Hello Ziga, I understand that you would like to display a list of your issues from multiple projects in a dashboard format. Is it correct? You can use the Filter Results Gadget to display the issues as you need. These would be the steps: 1 - navigate to your issue navigator page and type a query (Using advanced mode) to…

Hello @Kelsey Engbrecht Can you try to search for related issues using the advanced search and referencing the parent link there? Just like @Butch Mayhew mentioned: parent = XYZ-123 I believe that, if you have Epics with child issues, the query above should work to return it. About the parent link problem in the basic…

Hello Bob, I believe I must be misunderstanding your current scenario here, so I apologize for it. Please, allow me to clarify some concepts so we can be on the same page: 1 - about this statement: UPDATE: the group function is working correctly for email sent to HelpTicket@MyCompany.com Can you please let me know what is…

Hello Bob, Additionally to Thomas suggestion, also check the following: - Are the notifications arriving for other events in your Notification Scheme? - Can you check if it is not arriving in the Spam folder of the users? - Are the e-mail addresses in the notification scheme valid JIRA users? JIRA notifications can only be…

Thank you for your answer, @[deleted] Correct me if I'm wrong, but I believe you are trying to get a report with the time spent in the two mentioned statuses together with the Estimated time of the issue (Including all the statuses). Using the plugin suggested, there's a parameter called Additional fields that you can use…

Hello Janis, Basically, there are two formats you can export your Workflow: - As a XML file - As a Workflow (.jwb) file Using both options above, you will be able to export and import your workflow together with the status and status descriptions. Basically, The XML option would be to import your workflow to JIRA Server…

Hello Leena, I have performed some tests in my personal instance and it seems the Sprint movements are being registered just fine, either when the Stories are automatically moved in Sprint closure or when it is manually moved: Since I was not able to find any other persons reporting this error, please provide us the…

Hello Shrikant, I understand that you would like to have the amount of logged time that was registered when the issues were in two specific statuses (Building and configuring & System testing). Is it correct? This functionality can be achieved by using the Pivot by Status report provided by the Time Reports app: Let me…

Hello Grace, I'm glad to know I was able to help you. You are more than welcome to ask questions and share your knowledge with us about Atlassian applications as much as you want to! Performing continuous contributions in the community, you will become an Atlassian Community Leader, with access to special content and…

Hello @Huang Xin Per your description, I believe you might not have the application access required for your Site. Could you please contact your Site Admin and check if the e-mail you are using to log in is properly configured with the correct application accesses?

Hello Daljeet, Both JIRA Classic and JIRA next-gen are templates of the same JIRA Software Application. That being said, you are correct in saying that you will not have any changes in the cost of your JIRA license. Let me know if you face any other questions performing the migration.

You are welcome, Luca. :)

Hello Grace, Thank you for your details. Can you confirm if you are using JIRA Server or Cloud? Indeed, you are taking the steps to add new worklog entries, and not to edit the new ones. From the page you sent me, here are the steps to edit your worklog entries: 1 - Click on the issue key in the issue detail view: 2 - In…

Hello @Thomas Deiler, First of all, thank you for jumping into this. Just to clarify and make sure we are on the same page: Although my link is pointed to JIRA Server app, it also applies to JIRA Cloud Application. I tested it myself and confirmed that the instructions provided will have the same behavior to JIRA Cloud…

Hello Mikias, I understand that the issues in the Done status are not returning as resolved in the Resolution Time Report, is it correct? I believe your issues do not have the resolution field properly set with a valid value. Please, perform the steps below to confirm it: 1 - Click in your profile picture at the left…

Hello, I understand that you would like to easily check in a single view if your team is currently earlier than expected or falling behind the expected estimation of your Sprints, is it correct? This information can be displayed by using the JIRA Sprint Report: - Sprint Report documentation Basically, these are the…

Hello Christopher, You can automatically update the summary field with the value of another custom text field by using the post function "Copy value from other field", however, not in the first transition (Issue creation). Can you please let us know if you are trying to add the custom field value together with the previous…

Hello Grace, Welcome to Atlassian Community! Basically, your time tracking is split into three entries: - Original Estimate: The initial estimation of your issue. - Remaining Estimate: The current estimation of your issues (Original estimate - time spent entries) - Time logged (Time spent) - The actual work performed in…

Hello Donna, Unfortunately, the End dates (Estimated and actual) of Sprints can not be returned as fields in the issue navigator page. We have a feature request opened to implement this functionality here: - Allow sprint start and end dates to be searched by JQL and displayed as columns in filters That been said, you can…

Hello Bob, The post function to properly trigger a custom event would be the "Fire a Generic Event event that can be processed by the listeners", which is added by default in most of the workflows of JIRA, so you just need to edit it. This would be the steps: * Select the Jira icon ( , , , or ) > Jira settings > Issues. *…

You are welcome, Daljeet. Yes, you can follow the steps in the documentation below to properly move your Next-gen Issues to a Classic project: - Migrate between next-gen and classic projects There are three things you must keep in mind when migrating to a Classic project: * Reports: Reports data won't be saved. Even though…

Hello Nilan, Could you please provide us with a screenshot of how your columns are configured? Basically, navigate to your board > Board settings > Columns and take a screenshot of the columns together with the mapped statuses under the columns. The backlog list should only display the issues from the backlog column, not…

You are welcome, Erlend. Have a nice week ahead. :)

Hello Jasmin, Welcome to Atlassian Community! The option to change the issue view to be in dialog or in the side panel can only be selected when using the new interface of JIRA. In the old view, only the side panel is available. That being said, to allow the mentioned option to start displaying in your instance again, you…

Hello Christina, I understand that you would like to transition the related Epic to Blocked WHEN ANY related story is transferred from Done to IN PROGRESS if the Epic previous status was DONE. Is it correct? I believe that you are not able to implement issueFunctions directly in JSU post functions, however, your need can…

Hello Rick, The Sprint report is only available for Classic Scrum projects since Kanban projects do not use Sprints and Next-gen projects do not have this report available yet. That being said, can you check if you are seeing a Kanban Project or a Next-gen project in the client instance? Kanban projects can check by its…

Hello Jill, Welcome to Atlassian Community! Unfortunately, JIRA Next-gen does not have a Sprint Report to analyze issues from previous Sprints, however, you can still search for issues from previous closed Sprints through JQL queries. These would be the steps: - Navigate to your issue navigator page > Type the following…

Hello Federico, I understand that you would like to set different Epic-type issues, set these Epic Issue types with a customized set of statuses for each one. Is it correct? As you mentioned, it is not possible to do in JIRA, although we have a feature request opened about this: - Add the ability to create multiple Epic…