Petter Gonçalves Atlassian Team

Hello Jessica, Just to confirm we are on the same page here, I believe you are using some kind of add-on to perform the automation between the hierarchies of your workflow, so you are looking for a way to perform this same automation but triggering when the issue version is released. Is it correct? I'm not sure which…

Hello Saniya, Just to confirm that we are on the same page here: I see that you mentioned that your project lead is unable to create a dashboard in a Jira project. About this statement, Dashboards are not related to specific projects in Jira, but it is a global view that can be used to display details of all projects that…

Hello Saloni, Welcome to Atlassian Community! The short answer to your question is: Yes. Issue collector forms (In JIRA Server or Cloud) can be configured with some drop-down fields if you are meaning Multi or Single select list custom fields in JIRA. Indeed, there are some custom field types that can not be displayed in…

Hello Aron, Thank you for reaching out. I understand that you would like to use JQL query to search for issues that have not been historically moved in loop transitions (Going from a specific status to the same one). Is it correct? I believe the following query should work for you: not status changed from "In progress" to…

You are welcome, Cihangir. Have a nice day you too and please don't hesitate to contact us again every time you need.

You are welcome, Dirk. Indeed, this is a weird bug. We hope that it gets fixed in the next releases of JIRA. Please, share your thoughts on the bug where our development team will be registering their progress.

Hello Batuhan, I understand that you would like to set the comment author to be the user that triggered the rule instead of the default Automation for JIRA user, Is it correct? As you can see in the documentation below, rules are always performed as the "Automation Add-on user" and can't be changed in Cloud: Rule Actors…

Hello Julian, Welcome to Atlassian community. So, I understand that you would like to return the following issues in your query: 1 - Issues that are assigned to the current user that is accessing the query 2 - Are in the statuses "In Progress", "To Do", "Selected for Development", Aufgaben, Qualitätssicherung 3 - Are in an…

Hello Deepan, Thank you for reaching out. It's expected that sub-task estimations do not count in JIRA reports. The answer provided by Shaun in this question clearly explains why Jira works this way: Why not estimate on sub-tasks and roll that up for Velocity and Commitment? Many teams break down stories in to sub tasks…

Hello Edward, When you say that you can roll-up your sub-task estimations to their parent, I believe you are talking about the flag option called Include Sub-tasks in the time tracking field of Stories that have in the Old issue view. Is it correct? Unfortunately, this flag option only displays this information in the…

Hello Steve, I understand that you would like a report that provides the story points filled against the specific time frame you set, so you can see the impact of Story Points size and the actual effect on your cycle time (e.g. a "1" might take 3d, and "5" might take 2w). Is it correct? In fact, there isn't an easy way to…

Hello Martin, Welcome to Atlassian Community! Indeed, the Next-gen template was designed for those users who felt overwhelmed by the complexity of JIRA Classic template and requested a simpler option, straight to the point with fewer options of customization. That being said, it is not possible to manage notifications in…

Hello Cihangir, Just to confirm we are in the same page here, I understand that you are trying to use a story linked to a task (Not sub-task) to estimate your work, however, logging two hours on each of them displays the sum of 4 hours in JIRA reports. Have I understood it properly? Indeed, the link functionality between…

Hello @Girts Mazais Check the following settings: 1 - Doublecheck you currently have a Version created in your Software project. To create one, Navigate to your project > Releases > Click to create a new version 2 - Check if the affected version is currently added to the create issue screen from the issue type you are…

Hello @Dan.anas Welcome to Atlassian Community! I understand that a specific user is facing an error when trying to create a sub-task from a specific issue in a board. Is it correct? Please, provide us the following information so we can better troubleshoot the problem: - Are there any other users facing the same problem?…

Hello Deepan, I understand that you would like to see in a report all the hours you estimated for your Sprint against all the effective time you have logged for the issues. Is it correct? Since both estimation and effectively logged hours are performed per issue which sum is applied to the Sprint, you can track how it is…

Hello @grose, Welcome to Atlassian Community! Unfortunately, it is not possible to restrict the create issues permission based on issue types, neither in next-gen, neither in Classic projects. We have a feature request opened for about this matter here: - Restrict issue creation based on issue type Feel free to vote and…

Hello Анастасия, Welcome to Atlassian Community! JIRA Next-gen was designed for those users who felt overwhelmed by the complexity of JIRA Classic template and requested a simpler option, straight to the point with fewer options of customization. That being said, Next-gen does not allow the creation of multi sub-task issue…

Hello Gemma, In order to prevent sub-task issues from being edited while their parents are in a determined state, you can update the sub-task to a new status where the jira.issue.editable property is configured to false, however, you will need a plugin to automatically update the sub-task status. You can use the Automation…

Hello @luizduarte Welcome to Atlassian Community. I understand that you would like to set your cascading field with multiple values in the second option. Is it correct? The Cascading field of JIRA can not be filled with multiple values of the select list. You can initially create it with multiple options, however, you can…

Hello Dirk, Per your description, I believe you are being impacted by the following bug: Can't switch to JQL Basic mode when username is uppercase This bug causes the Basic search to be turned off when you search for any users with upper case letters in their username, not allowing you to switch back to the Basic mode.…

Hello @Philemon Nkafu Can you please double-check if the field you are trying to set is a Date field instead of a Date and Time field? If it is a Date and Time field, try to use '%%CURRENT_DATETIME%%'.

Hello Ziga, Using the mentioned Filter Results gadget, you can display issues from any projects you want, including from Service Desk projects. You can also create a customized queue in your service desk to display the issues you want, however, it will return only issues from the project you are. For multiple projects, I…

Hello Yvonne, Thank very much for your screenshot and details provided. Now, I was able to exactly identify where your problem is happening: You still have the Done status in your board column, however, it is not configured as the final status of your board. An issue is considered to be 'To Do' when it is in a status that…

Hello @Girts Mazais I understand that you are using an Issue collector from JIRA somewhere which you would like to add the Affected version field. Is it correct? You can add this field by following the steps below: * Log in to Jira as a project administrator or a user with the Administer Jira global permission. * Access…

Hello @[deleted] Sorry, but I was not able to find any screenshots uploaded. Could you please send it again? I understood that when you try to install the plugin, a spinning wheel appears and it never gets installed. Is it correct? Are any errors returned in the JavaScript console of your browser? Additionally, can you let…

Hello, Thank you for reaching out! I believe the issue status should be displayed by default in the customer portal, however, I think you are talking about the displaying of workflow transitions in the customer portal. right? You can set this option by performing the steps below: - Navigate to your project > Project…

Hello Brian, I understand that, once you completed your Sprint, some issues were moved to the next Sprint in your board, however, in the related Sprint report the issues are Appearing with an asterisk (*), like it was manually added after the Sprint beginning. Is it correct? Can you confirm if the date which the issue was…

Hello Sahan, You can configure a post function in your workflow to property set a resolution value in your issue when you transition it to the "Done" Status. These are the steps: - Navigate to your project > Project settings > Workflows > Click to edit your project workflow(s) - On diagram mode, click on the transition…

Hello Yvonne, Sorry to hear you are facing a problem. I understand that you have recently changed your done status to a different one (deploy prod) and bulk updated it in all of your issues, however, the Sprints closed before that change are displaying in done status and returning as not resolved in the Sprint Reports. Is…