Petter Gonçalves Atlassian Team

Hello Neil, Yes, only users that are able to access the project will be able to be mentioned. Users that do not have permissions in the project you are mentioning, will not be displayed as an option when you type @. We have a good KB explaining this behavior: - Mentions are not working in JIRA applications

You are welcome, Jason! Have a nice weekend. :)

Hello Sefi, Welcome to Atlassian community! The official feature to import Trello Boards can only import Trello content to new projects, so I created we have a suggestion with our developers so they can consider this request: Allow Trello content to be Imported in Existing JIRA projects Feel free to vote and watch the…

Hello Neil, I understand that some users in some next-gen projects are not able to mention other users in comments (@username), while your Site-Admin is currently able to do it. Is it correct? About this statement: I followed the procedure for removing the Browse Projects global permission from all-logged-in-users in order…

Hello Jason, Welcome to Atlassian Community. You could create a global priority "None" and add it as the default option for your next-gen project, so you would be able to identify which issues were not set with a priority. These would be the steps: - Navigate to JIRA Settings > Issues > Priorities - Create a priority…

Hello Yevhen, Thank you for the provided details. 1 - Unfortunately, we don't have a supported way to migrate single projects from Jira Server to Cloud, however, we are currently developing a Cloud Migration Assistant for Jira which will provide you this functionality, as mentioned in the feature request below: Provide…

Hello Maksim, Thank you for your answer. Could you please provide us more details about how you expect to keep all the linked/child issues when converting Epic to Stories? To better explain my question, it is known that Stories can not be linked to stories using the Epic hierarchy link, but only Epic to Stories. Basically,…

Hello Adrian, Thank you for your feedback. As mentioned before, the Next-gen template was designed for those users who felt overwhelmed by the complexity of JIRA Classic template and requested a simpler option, straight to the point with fewer options of customization. That being said, we are not planning to take away the…

You are welcome, Peter. Have a nice weekend. :)

Hello Maksim, Thank you for reaching out to us. The short answer to your question is: Yes, the removal of the epic links from its child issues is expected when changing the parent Epic to any other issue type. This happens because Epic issue types are the only ones that can have that kind of "Epic Link" to Story issue…

Hello Peter, Welcome to Atlassian Community! The screenshot you added is related to the Roadmap Macro, which can be added to confluence pages and would display the Stories below the Epics. In the Roadmap feature itself, it is not possible at this moment to display Stories below Epics, however, we have just developed this…

Hello Peter, Welcome to Atlassian Community! I believe the methodology to don't transition the sub-task issues until the whole Parent Story is ready to be transitioned is a good practice used by many other users in JIRA. The only bad thing about it is that you will not be able to have the precision of where each team…

Hello Yevhen, I understand that you would like to migrate a single project of a JIRA Cloud instance to Server, is it correct? You can easily do it by performing the steps in this article: Restoring a project from Jira Cloud to Jira Server You cannot import a project directly from Jira Cloud to Jira Server — the importer…

Hello @rfortino Thank you for your answer. Can you let us know what are the links that are being displaying in your HTML export but not displaying in the CSV export? If they are not inward links, we can further check if there is any bug or misconfiguration affecting your instance.

Hello @Ihor_Udod You can easily set a self sign-up option for the users in the domain you want and configure default groups to be added to them by performing the steps below: 1 - Click on the cog icon (Settings) at the bottom-left corner of Jira Application > User Management 2 - Click on Site Access and flag the…

Hello @jvmvargas, Welcome to Atlassian Community! You can easily import work log entries to your existing issues using CSV by mapping the issue key in the file when importing it. Basically, these would be the steps: - Export the issues you want to update with the work logs by configuring a JQL filter. Using this file to…

Hello Jonathan, As you might know, the New Issue View is still a lab feature on JIRA, so we are still implementing some features like the security level field. For now, we have a feature request created to track the progress of our developers to implement it: - Jira New Issue view does not display the Security Level of an…

Hello Juan, Welcome to Atlassian Community! All the tracking you want to perform for your tickets can be achieved by the reports of JIRA Software boards. Explaining better, JIRA boards run over a JQL query and have reports that you can use to track the information you want. Firstly, you must decide what is the methodology…

You are welcome, Louis. Indeed, we will not remove the Old UI until we get a consistent new issue view that can provide our customers with all their required functionalities, and the ability to configure the issue layout is definitely a blocker for it. Have a nice day!

Hello @Louis_Mancuso Sure, I'm glad to help you. The Issue layout menu created to configure the fields in the issue view is a relatively new feature added only for JIRA Software and JIRA Core projects (Both Next-gen and Classic). That being said, this option was not be implemented yet in JIRA Service Desk projects,…

Hello Jared, Thank you for your answer. Indeed, Next-gen projects were designed for those users who felt overwhelmed by the complexity of JIRA Classic template and requested a simpler option, straight to the point with fewer options of customization. That being said, it does not have the option to customize Board filters,…

You are welcome, Monika! Have a nice day. :)

You are welcome @jonosapien! Have a nice day!

Hello Jono, Welcome to Atlassian Community! I understand that you have configured your Next-gen board to use Epic swimlanes (Like in the Screenshot below) and you are needing to remove Epics from the board once they are Done. Is it correct? If that's what you are looking for, you must resolve all the child issues in order…

You are welcome! Have a nice day!

Hello Varun, Welcome to Atlassian Community! Per your description, it seems that Atlassian outbound e-mails are being blocked by the firewall or SMTP server for the users, blocking the invite e-mails from being sent. Please, check if the IP ranges and domains in the documentation below are properly whitelisted for the…

Hello Jared, Welcome to Atlassian Community! I understand that you would like to filter the issues per priority in your boards, so your issues will be displayed from the highest to the lower priority (top to bottom) in your board list. Have I understood it correctly? In order to clarify and give you the correct steps to…

Hello Marcia, Welcome to Atlassian Community! There are no automation rules or functionalities configured by default in JIRA that would cause an aleatory thumbnail image to be added to your issues, so I believe this is something manually configured. That being said, I would start troubleshooting this problem by performing…

Hello Kayleigh, Welcome to Atlassian Community! I understand that you are looking for a wide displaying of how much time your team is spending in issues cross projects and boards. Is it correct? Since JIRA Reports are based on Boards, I think that JIRA does not provide this kind of functionality yet, however, there are…

Hello Kevin, There are some gadgets that you can use to return data from Next-gen issues directly in your JIRA dashboard, however, you can also export Next-gen issues to CSV by using the JIRA export Client. Could you please provide us what kind of information you would like to return in reports? Supposing you are looking…