Petter Gonçalves Atlassian Team

Hello @anjani.kava, Thank you for reaching out. Although there is not a simple button to convert a Kanban board to Scrum, can you please try the steps I provided in my first answer to Todd? Performing those steps, you will create the exactly same board you currently have in your project with the same issues, however, using…

Thank you very much for the details on how you managed to achieve your need, Shahram. Please, always feel welcome to provide your insights and experience with the community. Additionally, let me know in case you have any other questions and have a nice day! :)

Hello @NicholasS Thank you for the provided details. Indeed, the print option under the export button does not provide the worklog entries, but only the comments from the issues. however, we completely agree with you that add the information from tabs other than the comments would be useful. That being said, we have a…

Hello @kpink Actually, we are currently in progress to get fixed together with a patch that is scheduled to be implemented next month. Until the implementation of the fix, please perform one of the workarounds mentioned in the link below: Unable to delete due date from Jira new issue view You can also feel free to vote and…

Hello Emery, Welcome to Atlassian Community! Indeed, JIRA Core can be used to track IT operations, giving you the ability to configure/customize the workflows as you need together with a board and gadget to have a macro view of the progress in your tasks. To integrate both JIRA Core and ServiceNow: 1 - You can use REST API…

Hello Omantha, thank you for reaching out. I'm not sure if Jira can connect with Power BI through REST API, however, it seems that Power BI already has a content pack that integrates with JIRA. To connect to the JIRA content pack, simply choose JIRA from the list of available content packs. You will be asked to provide…

Hello Anshul, Unfortunately, I'm not aware of any kind of listeners that could achieve your goal with Scriptrunner, however, you can contact the Adaptavist Support (The vendor that own the Scriptrunner application) directly in the link below: - Adaptavist support Please, sign-up for a new account in their portal and ask…

Hello Anshul, Thank you for reaching out. Unfortunately, the only post function in JIRA that can copy values from other fields to a specific one will clear the previous values of the destination field, so I believe it is not possible to achieve it with JIRA. That being said, we completely agree with you that the function…

Hello Mikkel, Thank you for reaching out. I understand that you would like to set the ability to restrict comments to a group/Project role you are not added to, making the comment invisible to your own user. Is it correct? Unfortunately, this action is not available for JIRA since the restriction of the comments you can…

Hello @Ilaria pluviano Welcome to Atlassian Community! I understood that you would like to display the same issue in two different Epics, keeping the status and details displaying the same values in both Epics. Is it correct? I believe that you can use the default link functionality to properly link the "Epic 2" with the…

Hello Refugio, Sorry to hear you are facing this problem. The code you are seeing is added to the user picker fields in order to protect the user privacy due to the General Data Protection Regulation (GDPR) implemented in JIRA. Usually, this code is used when you face one of the scenarios below: 1 - The reporter of the…

You are welcome, @Divyasri Arja. Let me know if you still have any questions. Have a nice day!

Hello Chandra, I believe you can contact our CA team to extend your trial for one more week, so you can log in your instance and perform the steps provided before sign-up with the credit card: https://support.atlassian.com/contact/#/ Let me know once you have the chance to do it.

Hello Ashley, The correct post function to use in order to automatically set the resolution when transitioning the issue to "done" is the Update issue field. You can follow the steps below to properly configure it: - Navigate to your project > Project settings > Workflows > Click to edit your project workflow(s) - On…

You are welcome, @김정현(Colin). Sorry to hear that I was not able to provide you with a better workaround before you manually change it. Please, let me know if there is anything else I can help with. Have a nice day!

You are welcome, Rado! I'm glad to know I was able to help you. :) Have a nice day and let me know in case you have any other questions.

Hello Nicole, Welcome to Atlassian Community! When adding two different boards to a single project, the only way to keep two different Sprints running at the same time would be by allowing parallel Sprint in your Jira site. The Parallel sprints feature lets you enable multiple active sprints that are running in parallel…

Hello Elodie, Sorry to hear you are facing this problem. Unfortunately, it is not possible in JIRA to add multiple contexts to the same project or add multiple global contexts without specifying the project, however, we clearly understand that this would be a useful feature request to be implemented in JIRA. That being…

Hello Miguel, Welcome to Atlassian Community! Per your description, I understand that you would like to identify which is the type of work you are doing when you log a new worklog entry in your Jira Issues. Is it correct? Unfortunately, Jira does not have the functionality to add custom fields or any details in the…

Hello @Divyasri Arja Thank you for reaching out. I understand that you are trying to create an automation rule to reopen a parent task when any of its related sub-tasks are reopened, in case the parent issue is closed. Have I understood it properly? you can create the following automation rule to achieve your need: This is…

Hello @Rado S Welcome to Atlassian Community! Analyzing the data you provided from your CSVs, it seems to be that the inconsistencies you are bringing up are: 1 - The "Time to Resolution" field is not being returned in the CSV file 2 - There are multiple "Request Participants" fields, where you expect to have just one.…

Hello Michelle, Sorry to hear you are facing this problem. Instead of changing the color of the text, what is the behavior you are facing when you add the tags to the custom field description? Are the tags added as plain text to the description of is any of the characters displaying some incoherent HTML syntax? I ask this…

Hello @김정현(Colin) Thank you for reaching out. Actually, Next-gen projects use a different kind of Epic relationship where there's no Epic link field to be changed. This condition causes the bulk upgrade to don't work when trying to change the Epic related to Next-gen issues. We have a bug reported about it here: Bulk…

Hello Alina, Thank you for reaching out. Usually, JIRA users choose one of the options below to properly map OKRs to their JIRA issues: 1 - Configure a select list custom field with all the OKRs details and descriptions to be selected in the issue. This option would be more useful if you have not many details in your OKRs,…

Hello Joe, thank you for reaching out. I understand that you are trying to send an e-mail with the list of issues returned by a filter two times per day and every single day: 3 PM and 11 PM. Is it correct? I believe the easiest way to achieve your need would be creating two subscriptions for the filter. These would be…

Hello @Reneesh Kottakkalathil Thank you for reaching out. I believe the most complete and secure backup restore you can perform would be by using the XML backup functionality under JIRA Settings > System > Backup manager. Using that option, the process to restore JIRA is pretty straight forward and will restore all the…

Hello @JD Lobue Thank you for reaching out. I'm not sure if I clearly understand what you are trying to achieve, but it seems you are trying to configure a board swimlane to return in separated swimlanes the tasks of a different project and the Epic of the current project. Is it correct? In case I have not understood your…

Hello Chandra, Welcome to Atlassian Community! The charge of JIRA will only be applied to the users which have the application access configured to the application. Just to confirm we are on the same page here, I believe you are using JIRA Cloud. Right? Can you let us know what do you mean by valid users in the statement…

You are welcome, Will. We are sorry that this lack is affecting your team. Please, feel free to add your feedback as a comment to the mentioned feature request, explaining with details how this lack is impacting your team so our product managers can have a better idea of how this implementation would improve Jira…

Hello @[deleted] Sorry for the broken link. This link should be working: Importing data from JSON in JIRA Cloud I'm sorry to hear that the Clear Quest system is unable to export data in the JSON format. That being said, I believe the only option would be to create the file manually if you want to keep the issue history…