Petter Gonçalves Atlassian Team

You are welcome, @Marzi Goodarzian Have a nice day. :)

Hello @Ole Henrik Rostad Welcome to Atlassian Community. The detailed create screen (First screenshot you post) and the quick create screen (Second screenshot you post) will pop-up depending on where you are currently navigating in JIRA, leaving you with a quick option to create a new issue in case you are inside of a…

Hello Karim, Thank you for reaching out. Using a Scriptrunner post function, I believe the Groovy Script below should work for you. P.S: Assuming your custom field ID is "12345" and its type is a text (single line): import com.atlassian.jira.component.ComponentAccessor def userManager = ComponentAccessor.getUserManager()…

Hello Jacques, Thank you for reaching out. The notification schemes of JIRA are created to handle internal notifications with JIRA Users, not applicable for customers. To set the communication e-mail between agents and customers, you can follow the steps below: 1 - Navigate to your Service desk project > Project settings >…

Hello @santhoshkumar Thank you for reaching out. Could please give us more details of what you are trying to achieve? Per your description, I understand that you are using two custom fields to determine the "create date" and the "resolved date" of an issue and not the default fields that are automatically created for this…

Hello @Deepa Iyer Welcome to Atlassian Community. Sorry to hear you are facing a problem. Per your description, it seems that you are not being able to add comments containing an attachment in that. Is it correct? This problem usually happens when the attachment was not fully uploaded to the comment, so the comment will…

Hello @wcj365 Sorry to hear you are facing this problem. Just to better understand what is the scenario you have, have you signed up for an existing Bitbucket instance with your user or you have signed up for a new bitbucket instance by going through the sign-up site? Please, follow the steps below to properly troubleshoot…

Hello @Adam Giegel Welcome to Atlassian Community! By the flags added in your question, I believe you are using JIRA Cloud and you would like to customize the source file of a specific gadget to change the current behavior of the maximize button. Is it correct? If that's the case, I would like to let you know there are…

Hello @[deleted] Unfortunately, CSV does not import the issue history, as you mentioned. The only way to import the history of the issues would be by import that data through JSON import, as mentioned in the documentation below: - Importing data from JSON to JIRA Would that be an option to export data in JSON format from…

Hello Richard, Welcome to Atlassian Community! Since you mentioned about an SLA field, could you please confirm to us if you are using JIRA Software or JIRA Service Desk? If you are using a Service Desk application, you can easily create an SLA to be restarted when an issue is transitioned by following the documentation…

Hello @Abhijeet.Dongaonkar Welcome to Atlassian community. Please, follow the steps below to properly troubleshoot what could be causing the mentioned error when the user tries to log in: 1 - Click on the cog icon at the bottom-left corner > User management > Find the user in the menu > Click on Show product access and…

Hello Swells, Thank you for reaching out. Could you please provide us more details about which priorities you are looking for? If you are talking about workflow properties, you can check the documentation below: - Workflow properties Please, let us know if you are looking for something different.

Hello Ricardo. Sorry to hear you are facing a problem. In order to better troubleshoot it, could you please provide us the exact steps you took and in which order to reproduce the problem? I understand that you have tried the following steps in this order: 1 - Type a text in the comment field 2 - Before clinking to add the…

Hello Monica, Thank you for reaching out. I understood that you are trying to display the status of linked issues in the "Linked issues" section of the issue view. Is it correct? By default, the status of linked issues appears on the right side of the linked issue information as soon as you link any issues. You can see it…

Hello Fahad, Thank you for reaching out. An LDAP directory/server is a collection of data about users and groups. LDAP (Lightweight Directory Access Protocol) is an Internet protocol that web applications can use to look up information about those users and groups from the LDAP server. In Jira Server, you can integrate…

Hello Nidhi, Thank you for reaching out. When you say Collaborators, are you meaning JIRA Core/Software users that are using a Service Desk project like described in this documentation or this is just a definition that you use to identify your JIRA users in a Software project? Additionally, I believe there's no way to…

Hello John, Thank you for reaching out. I understand that you want to have a clear identification of the Sprint where the issue was identified and the Sprint where the issue was solved. Is it correct? By default, the Sprint field will store all the Sprints the issue has been transitioned on in a list format, so you can…

You are welcome, @Mann Please, let me know in case you still have any questions. Have a nice weekend! :)

You are welcome, Anand. Let me know how it goes and doesn't hesitate to contact me again in case you have any questions. :)

Hello Charlotte, Sorry to hear you are facing this problem. The error you are facing is usually caused by a timeout or a blocker(Firewall, proxy, etc) in your network. That being said, I recommend the following steps to properly troubleshoot this issue: 1 - Try to upload the file from a different network 2 - Make sure your…

Hello @iinterchange.support Welcome to Atlassian Community! Just to clarify, you are talking about JIRA Service Desk application. right? I'm not sure if I completely understood your request, but I believe you are asking for a way that your customers could export issues created by you directly from the customer portal. Is…

Hello Will, Thank you for reaching out. Per your description, I believe you are talking about a Next-gen board. Is it correct? Currently, the only way to display sub-task issues in Next-gen boards is by using the "Group By" functionality you mentioned, however, we understand that sometimes it is not the more useful view…

Hello @Mann Unfortunately, JIRA does not have a pop-up notification that can be configured based in other users action/updates in JIRA issues, however, we understand this would be an useful feature and created a feature request to get it implemented for JIRA: - Desktop Notification Support Feel free to vote and watch the…

Hello Deanna, Thank you for reaching out. We agree with you that the ability to view the sum of Story points/Time estimate from all the issues related to a common Epic would be a useful feature to have in JIRA. Although we currently don't have this functionality at this moment, we have a feature request to get it…

Hello Anthony, Welcome to Atlassian Community. JIRA projects have different levels of administration, related to the site, projects and user management. As described in this documentation, to properly connect the Jira Cloud for CRM (Official) you must have the Administer Projects permission on the project you are…

Hello Anand, Thank you for reaching out. Understanding that you are trying to implement a process to your research team which can not be measured in a simple estimation and tracking, I would recommend you to use JIRA Kanban projects. As you can see in this article, Kanban is a way to use JIRA in continuous delivery of…

Hello Mohamed, Welcome to Atlassian community. Per your description, I understand that you are trying to drag-n drop fields to the description area under Project Settings > Issue Layout. Have I understood it correctly? If that's what you meant, it is not possible to drag other fields in the description area of issues in…

You are welcome, Grant! Have a nice day. :)

Hello Jonathan, Thank you for reaching out. Please, allow me to provide you with the details of how most of the teams achieve the scenario you are looking for using the Kanban methodology in Next-gen: As you have probably noticed, the backlog view of JIRA next-gen (Kanban) has two sections: Board and Backlog: Basically,…

Hello Ivan, Welcome to Atlassian Community. In my personal JIRA Cloud instance, the parent issue keys are properly displayed in the sub-task view, for both Classic and Next-gen Projects: That being said, please provide us the following information so we can better troubleshoot the problem: 1 - Is it happen for other…