Petter Gonçalves Atlassian Team

Hello Brian, Welcome to Atlassian Community. Unfortunately, JIRA does not have an easy way to automatically create a google calendar event when an issue is created with the date set in a custom field, however, it may be possible to achieve using JIRA Webhooks. According to this documentation (Not official, although the…

Hello Schulze, Sorry to hear you are facing a problem. Performing some tests in my personal instance (JIRA Server 8.4), I was able to properly copy and paste a PNG image to the description of a ticket, not happening any error. That being said, could you please provide us with a video or screenshots describing exactly what…

Hello @Tzim Thank you for reaching out. The REST API calls to get or set user properties will depend on which version of JIRA you are currently using. If you are using the latest version (8.4), you can use the Calls below: To GET User properties: GET http://localhost:8080/rest/api/2/user/properties To Set User properties:…

Hello @Skience NYL Bitbucket Acct (Tag Giese's old acct), Thank you for reaching out. I understand that you would like to have a report/list displaying a number of issues against the comments added to it. Is it correct? I would suggest you export your issues to a CSV file. Doing that, you would have a list of the issues…

Hello Adrian, Welcome to Atlassian Community! I understand that you would like to allow your customers to clearly define which organizations and products they are asking for support when opening a new ticket in your support portal, specifically defining the product they are asking for helping by using their organization.…

Hello @MK Thank you for reaching out. Indeed, the behavior you mentioned is reproducible when using the inline edit of the new issue view, where it simply does not respect the ISO8601. We have reported a bug with our development team about this behavior to get it fixed here: - Date Picker - ISO8601 to cause Monday as the…

You are welcome, Stuart. Please, don't hesitate to contact us again in case you have any other questions. Have a nice day!

Hello Natalie, You can follow the instructions in this documentation to know how you can Bulk set the resolution of your issues: * Backup your instance. * Copy the workflow for the affected project. * Add a transition for the affected status(es) called 'Fix Resolution' with the destination as the step it originated from…

Hello Lauren, Per your screenshot, it seems the Epic is being considered at the same level as standard-issue types for Portfolio. Could you please set the Epic with level 2 and map both Theme and Initiative at the same level (Level 1)? I believe it would fix the problem. P.S: Setting the theme and initiative at the same…

Hello Markus, Thank you for reaching out. Unfortunately, it is not possible to configure a notification to be sent when a JIRA release is complete at the moment, at least not with the Official JIRA and Slack integration. That being said, we agree this would be a useful feature so we created the following feature request to…

Hello Félix, Sorry to hear you are facing this problem. The specific behavior you are describing usually happens when the context of the custom field is not being applied for that issue type or project - It causes the field to appear for a brief moment when the issue is getting loaded, but it disappears as soon as the…

Hello Bohdan, Welcome to Atlassian Community! We understand that you would like to display two fields in your Epic issue Screen that will display the sum of Original estimate and Time logged for of all its child issues. Is it correct? Although we agree that it would be a very useful feature, JIRA does not have a way to…

Hello Stuart, Welcome to Atlassian Community! I understand that you would like to group linked issues underneath other stories in Next-gen boards. Is it correct? I can confirm that the "Group by Stories" in Next-gen boards are created to be applicable only for sub-tasks and, Unfortunately, JIRA Next-gen doesn't have a…

Hello Hans, Thank you for reaching out. Using a JQL query of JIRA, you are able to return which is the parent and the sub-task of a standard-issue (Story, task, bug) by using the columns Epic Link and Sub-tasks in the List View of your issue navigator, as displayed in the screenshot below: That being said, you can easily…

Hello Frank, Unfortunately, there are no post functions in classic projects that provide you with the ability to concatenate two different values of a field in a different one. The option offered above would be using the automation for JIRA. Please, give it a try and check if the 300 executions per/month provided by the…

Hello Olivier, Yes, the selection of the project in the Harvest panel at the right corner is selected to the project you are using it by default. Are you facing a different behavior than that?

You are welcome, Karl. Have a nice week!

Hello Sarah, Welcome to Atlassian Community! I'm not sure if I have clearly understood your requirements, but please allow me to bring you some concepts so we can confirm we are on the same page. About this statement: Currently, we only can export data from Jira or confluence to Word or PDF format but not in excel…

Hello Nicole, Thank you for reaching out. Checking your statement: one customer answer a mail and is not in the organization from the issue, but the comment was still added. I understand that you are replying to another user in a specific ticket and, although the user is not added to the same organization as the reporter…

Hello Scott, thank you for reaching out. As you can see in this documentation, the users will always get email updates by default for issue activity when: * They’re watching the issue * They’re the reporter * They’re the assignee for the issue * Someone mentions them That being said, only the own users can avoid receiving…

Hello @Aniket Fuley Sorry to hear you are facing a problem. I understand that you changed the e-mail address of your JIRA user/Atlassian account, however, now the default filter of JIRA "Reported by me" is not returning any results for you. Have I understood it correctly? Could you please confirm if you have followed the…

Hello Karl, Thank you for reaching out. I understand that you would like to create a version from the rest API and apply it to all issues in a specific Kanban board. Is it correct? As you can see in this documentation, Versions are related to projects and are used to schedule and organize your releases applicable only for…

Hello Lauren, Thank you for your detailed response and the screenshots. Indeed, this is a weird problem and the link between both hierarchy levels should not be that difficult. In fact, it seems that JIRA is not recognizing the Theme/Initiative as a higher hierarchy issue type than Epics. Could you please confirm if…

Hello @Pooja Singh, Thank you for reaching out. Per my understanding, you are looking for two types of automation: 1 - Automatically create two sub-task issues when the parent enters a determined status 2 - Automatically transition issues when both sub-tasks are closed, making sure this rule will trigger again the first…

Hello Jerry, Welcome to Atlassian Community! In JIRA, you can only use a general link as a column in an issue list (JQL filter), that will return all the linked issues to the Epic from all link types (Related to, duplicated by, etc): That being said, if you have multiple issues linked in different ways to your epics and…

Hello Bunty, Thank you for reaching out. The answers to your questions will really depend on how you are using JIRA and what specific goals you are trying to achieve. Please, allow me to get into further details: When advising a development team on their usage of Jira, what features or workflows would you typically…

Hello Thomas, Sorry to hear you are facing this problem. Indeed, JIRA does not validate if the date imported has the same number of digits specified in the date picker, but only the format of the date as it works in the java language. In fact, all the missing digits on the left of the entered number will be considered as…

Hello @Agent Plus Welcome to Atlassian Community! I understand that you are trying to use the default JIRA Service Desk Automation (Not an app provided by a third-party plugin) to trigger an action in an issue from a different instance based on an action performed in the current instance. Is it correct? If that's what you…

Hello Lauren, Welcome to Atlassian Community! The way to map Epics under the custom issue type you created will depend on which plugin you have installed that provided the Theme/Initiative hierarchy levels. If you used JIRA Portfolio, you can link Epics under Theme/Initiatives by performing the steps below: 1 - Click to…

Hello Sil, Welcome to Atlassian Community! The documentation you are following is related to the integration between a Bitbucket Cloud and a JIRA Server Instance, however, you mentioned that you are trying to integrate your bitbucket with a JIRA Cloud site. Is it correct? If that's what you are trying to do, you can use…