Petter Gonçalves Atlassian Team

Hello Phil, My name is Petter, I'm a support engineer at Atlassian. I've properly answered your thread in the internal support ticket you filled to Atlassian Support. As I explained, Jira logs return that the notification for the issue SBS-3110 was properly sent and received, so your issue might be caused by an external…

Hello Everyone, We don't have any global issues reported regarding the upload of Docs to Confluence, so we would like to get some information to better understand the issue that is affecting you: * Is the same issue happening on multiple browsers? Can you try Firefox, Chrome, or Safari and see if the same "99% blocker"…

Hello René, I'm not sure if I completely understood your request, but it seems you are looking for a way to display your Stories as an entire line on your board view, separating its sub-tasks by column (To do, In progress, etc) right below the related Story. Is that correct? If that's what you are looking for, you can…

Hey @Francis Mullett Additionally to @Zulfiqar Bin Zafar answer, I would like to mention that any existing project will be deleted from the "Landing site" when you restore a backup from another site, so be conscious of this information if you have any existing projects on https://admirxx.atlassian.net/. If that's the case,…

Hello @SMT - Mustafa Demir Thank you for reaching out. By your description, I believe that one of the scenarios below can be the root cause of the issue: * The User "mmm" is using a different Atlassian account to log in to your site * The user might be accessing your Confluence site by anonymous access and your Bitbucket…

Hello @Meridith Hutchinson I'm glad that one of Atlassian blogposts has taken your interest, specially such an important one. :) Please, feel free to share this blog post with your org. Also, We would really appreciate it if you get the time to share with us any feedback/outcomes of your audience regarding the blog post.…

Hello @Sebastiaan Naafs - van Dijk I understand your frustration regarding the lack of this functionality. As a matter of fact, I would like to let you know that our development team has done a few improvements to the Epic drop-down list, based on the feedback provided by the customers. Now, the Epic drop-down list follows…

Hey René, I'm glad to know I was able to help! Have a nice day and feel free to contact us again every time you need.

Hello @René Boshuizen Indeed, team-managed projects are simplified projects, so it does not have the option to edit field layouts, although we have the following feature request to consider this possibility in the future: Ability to customize the fields shown on cards in team-managed projects (backlog + board) Feel free to…

You are welcome, @Dave Mathijs Feel free to let us know if you have any other questions. :) 

Hello @Dave Mathijs Please, allow me to clarify a few concepts about Jira, so we can better confirm we are on the same page here: In Jira applications, a single user can not be considered both internal user (Software licensed) and JSM customer on the same site for two different projects. Once you add a valid Software…

Hello @René Boshuizen Thank you for reaching out. Per your description, I understand that you need your linked bugs to appear as a card below their stories on the board, just like you can do with Story and sub-tasks (As displayed in the screenshot below). Have I understood it properly? If that's what you need, I'm afraid…

Hello @Seungyun Lee Thank you for reaching out to the community. I saw that you have already contacted our internal support team about your issue. We will properly support you through that internal issue with the instructions to recover your account. Thanks! Atlassian Support

Hello @sathi reddy Welcome to the Atlassian Community. You are welcome to share your experience and provide detailed steps that might help other customers, but we would like to kindly ask you to avoid adding short answers not containing further details on how to achieve the request of the community question. In other…

Hello @M Amine As you can see in our Community Guidelines, necro-posting is not allowed in the Atlassian Community. That being said, we kindly ask you to avoid posting follow-up questions or suggesting other channels in old threads (six months or more old). Let us know if you have any questions.

Hello @Eisonesoft As you can see in our guidelines for Marketplace and solution partners, your post is violating some rules required in the Atlassian Community: * Identify yourself as a partner in the post * No spamming * No necroposting We kindly ask you to follow those guidelines to properly keep the community useful for…

Hello @helloilyapesterev Thanks for reaching out to the Community! I checked that our CA team has responded to your ticket (CA-1592210) with the following message: In order for us to reactivate your account please update your payment method on file. The current billing or technical contacts on the account can update the…

Hello Eli, Thanks for reaching out the Community! Unfortunately, our CA team is experiencing high ticket volume, so we're sorry that we have exceeded the estimated time to answer your thread. That being said, I escalated your request to our CA team and they were able to properly activate your Jira subscription. Can you…

Hello @H Habashy Thank you for your explanation. As with any cloud product that is being updated, scheduled maintenances are required to implement new changes or fix bugs with the Application. This is not different for Atlassian products, so I'm afraid you can not avoid scheduled maintenances for your Atlassian Cloud…

Hello @H Habashy We see that you posted a warning about a scheduled maintenance window for an Atlassian product you have (Probably Jira Service Management). However, I'm not seeing any scheduled maintenance for today on our status page. Can you confirm when you received this message and if there is any feature/product that…

Thanks, @Grigory Salnikov! :)

Hello @Gajanan Sasane Per your description, I understand that you would like to return all the issues created over a specific period of time (1 year) which "Time to resolution" and "Time to first response" SLAs were breached. Is that correct? If that's what you are looking for, you can use the following queries, replacing…

Hello everyone, Thank you for all the insights and information provided about this topic. Today, I'm afraid we don't have a way to configure a numeric rank that would display the position of an issue in a specific board, like 10/134, 27/134, 120/134, etc. Instead, we use the default Rank field which stores the position of…

Hello Niklas, Thank you for reaching out. If you have the proper permission to access the issues in your Jira Cloud site, you should be allowed to run REST APIs and get all the issue details you need, optionally using JQL as described in the documentation below: Jira REST API examples The information that you get from this…

Hello Sheri, Thank you for reaching out. Could you please provide us with a video or some detailed screenshots describing the steps you are following and what do you expect to achieve? It's not clear to me where you are clicking exactly and what do you expect to happen on the board. Thanks!

Hello @Gelbana Thank you for reaching out. It's hard to tell precisely what could be the root cause of the problem without checking your site a little bit further, however, most of the times that a sub-task is not properly displayed under a specific issue type in AR plans is caused by a wrong hierarchy added in the issue…

Hello @MuraliKakaravnei Thank you for reaching out. Unfortunately, Jira does not have an inbuilt feature to add extra fields in the "Complete Sprint" pop-up, however, we have a feature request created to implement that: Add an sprint fullfillment atruibute at complete sprint popup Feel free to vote and watch the suggestion…

Hello Everyone, Several teams have interacted In this thread for the past few years, so here is an updated answer for everyone interested in this matter: Today, Jira Software Cloud offers two kinds of projects: Classic (Same used by Jira Server) and Next-gen (Only available in Cloud). Although both project types are…

Hello Everyone, Several teams have interacted In this thread for the past few years, so here is an updated answer for everyone interested in this matter: Today, Jira Cloud standard and free plans allow the following hierarchy to be made: Epic > Standard issues (Story,task,bug) > Sub-task On these two plans, this hierarchy…

Hello Everyone, Several teams have interacted In this thread for the past few years, so here is an updated answer for everyone interested in this matter: Today we’ve two ways to return issues that were closed in a specific time range using the advanced search (JQL) in both Jira Cloud and Server: * Using Dynamic date &…