Petter Gonçalves Atlassian Team

Hello Everyone, Several teams have interacted In this thread for the past few years, so here is an updated answer for everyone interested in this matter: Atlassian has deployed some solutions to manage Jira Cloud issues directly from Excel or Google sheets and provide an easier way to build reports integrating both…

Hello Massimiliano, Thank you for reaching out. Per your description, I understand you would like to prevent an issue from being transitioned while another "blocker issue(s)" is still not completed. Is that correct? You can achieve that by adding the "Blocker issue" as a sub-task of the blocked issue, then using the…

Hello @Andreydeleon Thank you for reaching out. We say in an abuse report that you created that you have already found a solution for this problem. As the community is a public portal, would you mind sharing your solution so it may help other users facing the same problem as yours? Thanks!

Hello Hanif, Thank you for reaching out. Per your description, I understand you would like to include your Jira issues in your Outlook calendar, adding them to their respective due dates. Is that correct? Although we don't have an inbuilt integration that provides this ability, you'll definitely find plugins from…

Hello Hema, Thank you for reaching out. The behavior you're facing is happening because the attachment files are not publicly accessible, something required when importing attachments to Jira Cloud application. In fact, it is not possible to export attachments from Redmine directly to a Jira Cloud site. You can check the…

Hello @Jousef Murad Thank you for reaching out. There is no ready-to-use REST API to create issues using CSV files in Jira Cloud, however, you can bulk create issues directly using a REST API script in the JSON format. You can check the REST API call and syntax to create new issues in the link below: POST…

Hello @noise-ekris Thank you for reaching out. Per your description, I understand you would like to automatically create a new sub-task when a sub-task is completed, creating the new sub-task under the same parent issue of the completed subtask. Is that correct? You can do it using Jira automation, as you can see in the…

Hello Everyone, Thank you for all the feedback provided in this thread. Today, Jira Service Management does not allow the editing of fields for portal restricted customers once the issue is created, although we have the following improvement request to consider this option in the future: Allow Editing of Fields through the…

Hello Helen, Thank you for reaching out. It's not possible to tag specific words in a text field to be considered when searching for issues in a filter, however, you can use the Labels field to achieve that same functionality. Labels work like tags in an issue, so you can add a keyword(s) as a label(s) to an issue to…

Hello @Radim Spetlik Thank you for reaching out. In order to provide you with the option to use the Old editor for your Confluence application, I created an internal support ticket for you, as it is mentioned in this thread for free plans: https://getsupport.atlassian.com/browse/JST-639802 We will reach out through this…

Hello Everyone, We see there is a big number of customers that are still facing many questions regarding bulk changing of Atlassian accounts, so we would like to provide a few concepts and options to properly achieve this goal: In order to bulk change the email of the Atlassian accounts/users in your Atlassian site, you…

Hello, At this very moment, we currently do not have an inbuilt feature to properly merge issues in Jira Sotware/JSM Cloud, unfortunately. That being said, we created the following feature request to consider its implementation in future releases of Jira Cloud: Merge issue feature needed Feel free to vote and watch the…

Hello @Fakhfouri Vahid I checked that your issue was not related to the one described in this question, but to a temporary global issue that was happening in Jira application. I'm glad that we were able to properly address it and that now you are all set. 

Hello @[deleted] As you can see in the Feature request, the last update added this month (February 2021) is that this is not something that will be prioritized in the next few months, unfortunately. In fact, our dev team is running against the time to have all the bugs related to the new issue view properly fixed before…

Hey Dennis, As mentioned before, any new updates will be added to the related feature request: - As a user, I want to make estimates visible on cards in Kanban board Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Hello @Lenny Mullen As described in this question, our dev team has deployed the fix to all Jira prod environments, so now this problem should not be happening anymore. About the public status page, we're currently investigating why it was not updated with this incident at the time it was first identified. For now, we've…

Hello everybody! Just a quick heads-up: Our dev team has deployed the fix to all Jira prod environments, so now this problem should not be happening anymore. About the status page update, we're currently investigating why it was not updated with this incident at the time it was first identified. We understand the…

Hello Vinay, Thank you for bringing that up. We're currently facing a global issue in Jira application that is causing the date field to be displayed as "Invalid date" in the history tab of the issues. The root cause of the problem was already identified and we'll let you know as soon as we finish the deployment of the fix…

Hello, folks! Thank you for bringing that up. We're currently facing a global issue in Jira application that is causing the date field to be displayed as "Invalid date" in the history tab of the issues. The root cause of the problem was already identified and we'll let you know as soon as we finish the deployment of the…

Olá @lk7 lk7 Recebemos o seu report sobre o vírus disseminado na comunidade do discord. Para estes casos, você pode diretamente abrir um ticket com nosso suporte interno do Bitbucket Cloud/Server para averiguação: https://support.atlassian.com/contact/ Sinta-se livre para fazer isto quando verificar esse tipo de incidente.

Hello Kavish, Thank you for reaching out. Can you please describe to us what exactly you are trying to integrate between Jira and Appcheck? Also, what webhook have you tried to configure? Can you explain to us exactly what didn't work for you? Taking a look at some integration options, I found the following article that…

Hello Everyone, Thank you for all the information provided. Based on the last reports and health checks done so far, we did not identify any global issues in the creation of Confluence child pages that could be causing the problem. That being said, the error "Your Work is safe, but there's an issue" usually happens when…

Hello Mayra@MAYRA ANJOLETTE RODRIGUES Thank you for reaching out. As you can see in this documentation, the dependencies report allows you to see a list of all the issues, which have a dependent relationship between them within the same plan. Without further details, I can not confirm exactly why only a single team is…

Hello Alexander, Thank you for reaching out. As mentioned in this documentation, upgrading from Jira 7.x to Jira 8.x Long Term Support release requires a comprehensive upgrade procedure, as the upgrade implements several platform changes. That being said, we strongly recommend you to first migrate to Jira 7.13 before…

Hello Travis, Thank you for reaching out. Indeed, this is a known bug with the Activity stream gadget, as informed in the report below: Hovering over a relative date from activity stream gadget shows "LLL" instead of the actual date. Unfortunately, as this bug is not a big blocker for most customers, our product managers…

Hey @Peigi MacKillop I suggest opening an internal ticket to check your problem at the portal below: https://support.atlassian.com/contact/#/ Additionally, I worked with a customer that was facing a similar problem a while ago, and he was able to work around it by using the "Manage Workflow" menu to properly create the…

Hello @samfidock Welcome to the Atlassian Community! In order to keep the security and reliability of Atlassian Applications, only another org-admin can remove another org-admin from an Atlassian site. As you only had a single org-admin, I suggest contacting your IT team which have access to the email account of the former…

Hello Cobus, I'm not sure if the same function might work for the feature issue type as it has a different hierarchy link, but I know Story points fields are only applied to Story and Epic issue types by default, as mentioned in the documentation below: Configure estimation and tracking That being said, please ensure your…

Hello @fermifang Sorry, I didn't see you were talking about Github. I must confess that I never integrated both Github and Jira since the Code feature was deployed, so I'm not sure if it works the same way as Bitbucket, although this should be easy enough to test. In the meantime I'm testing it, can you confirm if you are…

Hello @Joshua Seagraves Welcome to Atlassian Community. Please, allow me to provide you with some concepts so we can confirm we are on the same page here: Basically, the required fields to create new issues on Jira Cloud are the Project, Summary and Issue type. Apart from these fields, the fields displayed when creating a…