Petter Gonçalves Atlassian Team

Hello @Jeret Shuck Thank you for reaching out. Unfortunately, I'm afraid Jira does not have a JQL function to filter sub-tasks based on its parent fields. That being said, we understand how this functionality would be useful, so we created the following feature request to implement this functionality: Create a JQL…

Hello Chris, Welcome to Atlassian Community! I understand that you have configured an Automation rule using the app Automation for Jira that would clone an issue when it is created through e-mail, adding the new issue with the same details but changing its issue type. Is that correct? Could you please provide us a…

Hello Christoph, Welcome to Atlassian Community! Per your description, I understand you are trying to create a Change Log report using the Jira-report template in your Confluence Space. I reproduced the same steps you did and when I reached the report page and hovered the mouse in the Close button, the message returned is…

You are welcome, @Niranjan Manjunath Have a nice week ahead and let us know in case you have any other questions.

You are welcome, @נטע-לי זאובר. Have a nice week ahead. :)

You are welcome, @tomicakorac Have a nice week and please let us know in case you have any other questions.

Hello Galvin, Thank you for reaching out. Can you please let us know in which format you want to export the unique entry from your Jira Users? I mean, are you trying to migrate a list of users with the unique ID or are you trying to export issues where the assignee and reporter fields are returning the unique ID instead of…

Hello @Sai kiran P Welcome to Atlassian Community! By default, the password of Atlassian Accounts does not expire, however, you can set an expiry period if required for your managed accounts. In order to manage your site accounts, you must verify the domain of your Jira organization as described in the documentation below:…

Hello @Brad Jerome Welcome to Atlassian Community! Using the Service desk automation functionality, you can create the following rule to add a comment to a Service desk issue when a linked Software issue has being transitioned: Once you do this, you just need to configure the comment notification to be sent to the customer…

Hello @Nathan Stack Welcome to Atlassian Community! Indeed, there is no methodology that would completely prevent your team from creating duplicate issues, however, there are some best practices you can implement to avoid that kind of problem to happen very often. In Atlassian, we also face this same problem, since we have…

Hello @נטע-לי זאובר, Welcome to Atlassian Community. The number of issues imported in Jira is displayed on the log screen just after you imported the issues. In case you didn't collect that number and need it posteriorly, you must identify a field that can differentiate the imported issues from other ones, using a JQL…

Hello @[deleted] Welcome to Atlassian Community! Per your description, I believe you are using a Jira Server instance where you are not being able to uninstall an App. Is that correct? In Jira Server, you can uninstall an app by simply removing its Jar file from the file system. These would be the steps: * Shut down the…

Hello @tomicakorac Welcome to Atlassian Community. Per your description, I understand that you want to enforce the ticket order when moving issues between columns in Next-gen boards, so the tickets would be always moved to the position related to its rank instead of allowing it to be placed in any order. Please, allow me…

Hello @Sanjeev Pande, Thank you for reaching out! Indeed, Jira does not have an API call to bulk edit several issues. We have a feature request created to implement this functionality since we agree this would provide an easier option to create scripts and automation: - Bulk Edit issues in JIRA Rest API Feel free to vote…

Hello Michael, Welcome to Atlassian Community! Indeed, you don't have the option to use the default issue creation screen to create sub-tasks when using the new issue view, which prevents you from several customization options as you mentioned. In fact, the new issue view is still a lab feature in Jira so we are currently…

Hello @Ian Johnsen Welcome to Atlassian Community! Unfortunately, the supported Slack and Jira integration do not have the functionality to create issues with required fields using the /jira create function. We understand how this lack might impact the usability, that's why we created the following feature request to get…

Hello @Leontien Thank you for reaching out. Unfortunately, we don't have a field to display which is the calendar current applied to the goals of your issue SLAs. That being said, we agree with you this would be a good feature, so we created the following feature request to get it implemented: - Display calendar used in…

Hello @Amy_Jones Welcome to Atlassian Community! Unfortunately, it is not possible to search for tickets in a Service Desk project filtering by the percentage of a specific SLA metric, however, we clearly understand how your requirement would be useful for report purposes. That being said, we created the following feature…

Hello @Consulente Atlassian Thank you for reaching out. Per your description, I believe you are trying to return a list of issues grouped by the value of a custom field (Product), where you can use to configure your reports in Jira Service Desk. Is that correct? I believe you can achieve this goal by creating a single JQL…

Hello Marcus, Thank you for reaching out. The Jira Software and Service desk are two different sets of functionalities that run based on a common application: Jira Core. Each application access gives you a set of functionalities and permissions in Jira. That being said, please allow me to provide you the exact actions and…

Hello @Mahesh Kallepalli Thank you for reaching out. Per your description, I understand you would like to create two automation rules: 1 - When an issue is created, add new sub-tasks to it depending on the value selected to a custom field in the original issue. 2 - When that parent issue is transitioned, all the sub-tasks…

Hello @zilvinas.mickus Welcome to Atlassian Community! Per your description, I understand that you would like to have the ability to add a user as a watcher of an issue where he is not configured with the browser permission to access it. Is that correct? Indeed, the permissions of a project do not allow you to add someone…

Hello Cristian, Thank you for reaching out. Per your description, I believe you are looking for the "Add gadget" button that you can find in your dashboard as displayed in the screenshot below. Is that correct? I see you mentioned gadgets in your board and the permission related to it, so please allow me to bring you some…

Hello Scott, Can you please provide us what are the steps you are taking to authenticate? also, are you facing the same error when you simply run that call in your browser? Additional to that, please make sure your user is configured as a site-admin to get that kind of information from the API call.

Hello Andrea, Thank you for your details. About this statement: the resolution for the tickets are 'Unresolved', yet the resolved date is still populating. I saw this behavior before when a valid resolution was created with the name "unresolved", causing a big confusion where the issue is resolved but displaying the…

Hello @Neha Aggarwal Thank you for reaching out. Per your description, I understand that you would like to set a default value to your group picker field, however, I must confess that I didn't understand what you mean by "Incoming Side" or "Outcoming Side". Can you elaborate a little bit more? Here are the steps to set a…

Hello @staceyking Thank you for reaching out. Unfortunately, it is not possible to add new hierarchies in Jira besides the default ones (Epics > Standard issue types > Sub-tasks) without any apps. We have a feature request to allow this kind of customization: Sub-issues should be able to contain their own sub-issues Feel…

Hello @christian_greiner Welcome to Atlassian Community! Per your description, I believe you must be facing the bug below, where issues from next-gen projects do not appear in the Active Sprint section of a Classic board: Next-gen issues are not shown in the Sprint section in Classic board Feel free to vote and watch the…

Hello @Xuan Thank you for reaching out. Per your description, I understand that the captcha input box is not appearing in the customer portal when you click to sign-up. Is that correct? Can you confirm to us if you have enabled public sign-up in your Portal? If that's the case, I believe you must be facing a new bug in…

Hello @Clare Lai Welcome to Atlassian Community! Per your description, I understand your current workflow process is separated in DEV and QA steps, where each step should be measured separately in your Jira Reports, however, you also want to see the sum of both steps in a single report. Is that correct? If that's the case,…