Petter Gonçalves Atlassian Team

Hello @Niranjan Manjunath Thank you for reaching out. Indeed, we understand how the lack of notification to the customer when the ticket is not created with the e-mail sent can impact the efficiency of your portal. Unfortunately, the E-mail handler rules of Jira Cloud application are not editable, however, we created the…

Hello @Janaki.R Welcome to the Atlassian community! Please, try the steps below so we can further troubleshoot why you are not being able to log in your Atlassian Account: 1 - Using an incognito mode tab in your browser, try to log in on id.atlassian.com using your Atlassian Account credentials. 2 - If you are not able to…

Hello @keisuke Thank you for reaching out. Indeed, the ability to send a personal slack notification only when you get mentioned in the issue is not available in the supported Jira-Slack integration app at this moment, however, we've some good news: Due to a high number of requests, our developers are currently developing…

Hello Jorge, Thank you for reaching out. Indeed, the error you are facing usually happens when you have reached the maximum number of articles allowed in that category. Currently, Jira Service Desk has the following limits: - 20 Categories per Service Desk - 50 Articles per category We have the following feature request to…

Hello @endikaesteban Thank you for reaching out. Per your description, it seems that a specific user can not be added as the commenter when trying to import comments (Using a CSV file) to a specific issue. Is that correct? Please, check the following steps: 1 - After several changes performed in Jira last year due to the…

Hello @[deleted] Thank you for reaching out. I understand that you would like to use a JQL query to return the time logged in a determined day of the week. Is that correct? Actually, the inbuilt JQL queries of Jira were developed to only return Issues that match specific criteria, so it does not return other kinds of data…

Hello @Eiren Smith Thank you for reaching out. Indeed, the tabs in the new issue view of Jira are displayed as groups in the right menu of the issue view, instead of selectable tabs in the description section (As it was in the old issue view). That being said, we understand how this view becomes hard to manage when you…

You are welcome, Danny! Let us know in case you have any other questions and have a nice day.

You are welcome. Mark. Thank you for describing what you did to solve your issue. Let us know in case you face it again.

Hello Karl, Welcome to Atlassian Community! Per your description, it seems that the attachments of a single ticket are not being loaded in your issue view. Indeed, there are some bugs in the New issue view that might cause this behavior. Please, confirm if the ticket applies to one of the scenarios below: 1 - Check if the…

Hello @Danny Brown Thank you for reaching out. Per your description, I believe you want the ability to customize the Help Field of Service Desk portal, so you can properly change its position in the portal and format its text. Have I understood it properly? Indeed, those kinds of customization are not available in Jira…

Hello Andrea, Welcome to Atlassian Community! I must confess that I did not understand exactly what caused your issues to have a wrong Resolved date populated, however, please allow me to give you some concepts about this feature so we can confirm we are in the same page here: The resolved date is automatically updated in…

Hello Deanne, Thank you for reaching out. Per your description, I understand that you want the Filter Results gadget in your dashboard to always display the fields/columns defined by the gadget creator, not allowing the other users to change the fields in their views. Is that correct? I believe this functionality cannot be…

Hello @Scott Reopelle Welcome to Atlassian Community! Unfortunately, It is not possible to return only the specific date/time a user logged for the last time in any products, however, this information can be collected together with other details by using the expand=attributes parameter and checking the productPresenceList:…

Hello @Geoffrey Melle Welcome to Atlassian Community. Indeed, the behavior that you described where Jira resets the sub-task type to the default in the pop-up window is a known bug with the application. In fact, the pop-up screen is only displayed when you have any required fields in your sub-tasks, so we created the…

Hello @Dr. Chuck Welcome to Atlassian Community! Per your description, I understand you are not being able to delete a specific Story in your project as you are using Jira free plan. Please, allow me to bring you some concepts so we can confirm we are on the same page here: In fact, only the users with the administrator…

Hello @Vinay Sharma That lab feature of the New issue view is an individual setting, only applied to your profile. That being said, only your user will be affected if you turn off that setting. In case other users must have the same old view, ask them to perform the same steps to turn off the new issue view. 

Hello @Shahaf Shavit You must be an administrator to install or remove the integration between Slack and Jira. That being said, you can configure a bot in a specific Slack room as a non-admin user or remove it, however, in case that integration was performed by an administrator, only that administrator can remove it. Could…

Hello @Nikhil Thank you for reaching out. Indeed, Jira only allows the import of outward link descriptions. We understand that the possibility to import inward descriptions would be a useful feature for our customers, so we created the following feature request to get it implemented in Jira Server application: - CSV…

Hello @Martijn Claassen Thank you for reaching out. In order to allow your customers to choose to share their tickets with their organizations or keep it private, you must configure this option in the customer permissions of your Service desk project. These would be the exact steps: 1 - navigate to your project > Project…

Hello Eduardo, Thank you for reaching out. Per your description and tags to this question, I believe you are trying to integrate your Jira Cloud site with your Wordpress site. Is that correct? Could you please provide us more details on what kind of integration and activities you want to execute between both applications?…

Hello Santiago, Thank you for reaching out! I was about to send you an answer about the workflow properties when I saw your last edit describing that you were able to achieve your goal by using it. Good to know you found it! :) Since you still need to add work logs to your backlog issues upon specific conditions, I would…

Hello @Shahaf Shavit Thank you for reaching out. Please, try the following steps so we can make sure you completely removed the Jira-bot from your Slack Workspace: 1 - Navigate to a Slack room/chat you are still receiving Jira Notifications and type /jira manage 2 - On the projects that returned to you, click on Manage: 3…

Hello @Venkateshwarlu Welcome to Atlassian Community! I believe the best way to perform a full re-index but making sure your users would not be affected by any downtime would be by performing the steps below: * Ensure the node has a 'back-door' connector in it. This is an alternate HTTP connector that is not connected to…

Hello @[deleted] Welcome to Atlassian Community! Per your description, I believe you are trying to import specific SLA values (Time to first response, Time to Resolution) direct to your issue fields, describing since when the SLA should be counting from. Is it correct? Please, allow me to bring you some concepts about SLAs…

Hello Anil, Thank you for the details. The Next-gen template was created for those customers who felt overwhelmed by all the complexity and several functionalities of Jira. Basically, Next-gen projects provide a straight forward solution with fewer options for customization. That being said, it is not possible to customize…

Hello @Adam Wantling Welcome to Atlassian Community! Per your description, I understand you are trying to import an Epic linked to four tasks using a CSV file, however, the tasks are not being linked to the Epic created. Is that correct? Checking your CSV file, I can identify two errors that caused the link creation to…

Hello Anil, Welcome to Atlassian Community! By default, the notification scheme of each project is configured to send notifications to: - All the watchers of the ticket (On the creation of the ticket, it'll probably not have any watchers) - The current assignee of the issue (Unless you add a default assignee, the issue…

Hello @nandhini_chandrasekar Thank you for reaching out. The message "Includes issue(s) currently hidden by a Quick Filter or the Instant Filter" is displayed when either of the quick or instant filters are applied to the sprint, and the total amount of issues which is included in the sprint is different from the ones…

Hello @Vinay Sharma Thank you for reaching out. I'm a support engineer from Atlassian Community support. Per your description, I understand that when you click in a specific parent issue in a board, the right panel with the issue details does not provide you with the sum of the sub-tasks estimation related to that parent…