Petter Gonçalves Atlassian Team

Hello @Yamni R Yes, that's correct. If you leave the Due date field empty, it will have a "none" (null) value, meaning the issue does not have a final target to be finished.

Hello @Yamni R Welcome to Atlassian Community! The due date field is used to define the final target for the resolution of an issue. Although you can add default values to Due dates using a workflow post function, It is not automatically set based on the value of other Jira fields or actions performed in the issue (like…

Hello @Shannon Thank you for reaching out. Indeed, the new issue view does not provide a create issue screen when clicking to create a new sub-task, however, you enforce the create issue screen to pop-up by adding any field as required to the create issue screen of the sub-task. These would be the steps: 1 - Navigate to…

Hello @Todd Winton Thank you for reaching out. Unfortunately, it is not possible to hide the "Share with" button from the customer portal in Jira SD Server, however, we see the value that this possibility would add for the cases where you must keep the pre-defined sharing of the requests, not allowing the customers to…

Hello @Pedram Mireftekhari Thank you for reaching out. Per your description, I understand you are not planning to add any Story point estimation to the Sub-tasks in your board, however, the "-" keep appearing in the board cards. Can you please confirm if you are using a Next-gen or a classic project? If you are using a…

Hello @Agent Welcome to Atlassian Community. Per your description, I understand you would like to allow your team (added with a specific role) to access your project issues, however, keep other teams to only see those issues they are added as watchers. Is that correct? Indeed, this goal can not be achieved by using the…

Hello @Ciprian Thank you for reaching out. Indeed, there are some bugs in Jira Server application that can cause the Sprint burndown gadget to not display any information. Please, check if one of the bugs below is the one you are facing: 1 - Sprint burndown gadget doesn't display any data This bug happens when the gadget…

You are welcome, @Abby_Long Have a nice weekend! 

Hello @[deleted] Thank you for your explanation. Could you please provide us more details on what is the error blocking you from pasting a screenshot in this post? You can add screenshots by using the "Insert Photos" button right above the comment area, once you click to add a new comment: Once the attachment is loaded,…

Hello Erik, Please, confirm the following information so we can better troubleshoot the problem: 1 - The user you are adding as the reporter (erik.pastor@domain.com) is added as a service desk customer or a Jira user? Can you double-check you've added him to Jira with the exact same e-mail you're using in the Automation? 2…

Hello @Alexandros Welcome to Atlassian Community! The behavior you are facing where the user can see the project under Jira Software -> Projects although they can't access it, usually is caused by one of two reasons: 1 - He is added with the global permission to administer Jira, as explained in the documentation below:…

Hello Erik, Thank you for reaching out. Per your description, it seems that when an issue is created in your site, you would like to add the value of the customfield_10178 as the reporter of the issue using Automation for Jira. Is that correct? If that's what you are trying to do, you can simply use smart values to copy…

Hello @Francois Thank you for reaching out. Indeed, the sidebar you are seeing when clicking at issues in the backlog of Next-gen projects is part of the new issue view lab feature, which is where the Next-gen projects were built. We have the following feature request to allow the deactivation of this feature in Jira…

Hello @d_zeven Welcome to Atlassian Community! I must confess that I'm not sure if I completely understood your requirement, but it seems you are looking for a way to have multiple backlog views displaying the progress for issues in multiple projects. Is that correct? If that's the functionality you are looking for, boards…

Hello @Abby_Long Welcome to Atlassian Community! Per your description, I understand that you are able to see/access the issues created when using the issue navigator page, however, they are not appearing in the backlog view of your board. Is that correct? There are two common root causes for this issue: 1 - Your board…

Hello @Matthieu Riffault Welcome to Atlassian Community! Per your description, I believe the Trello custom fields you are talking about are the ones provided by the Custom field power-up app, is that correct? As this functionality is provided by a power-up and is not part of the Core functionality of Trello, this feature…

Hello Lissandra, Thank you for reaching out. Per your description, I understand you have a team that can access all boards in your site, however, when they create a new issue, the issue appears on other boards too. Is that correct? Please, allow me to bring you some concepts so we can better confirm we are on the same…

You are welcome, David. Let us know in case you have any other questions. Have a nice day! Petter

You are welcome, @iloweb Let us know in case you have any other questions.

Hello @nttinhcmus You are welcome! Have a nice day you too and please don't hesitate to contact us again in case you have any other questions. :)

Hello David. Thank you for reaching out. The inbuilt automation of Jira Service desk does not have the functionality to clear the request participant field upon the issue creation, however, we understand this would be a useful feature in Jira SD. That being said, we created the following feature request to get it…

Hello @Roby Thank you for reaching out. Unfortunately, It's not possible to change the default fields in the card layout of Kanban/Scrum boards. That being said, we see the value that this kind of customization would provide our users, that's why we created the following feature request: - Provide Card Layout and…

Hello @Sandra Kawamoto Thank you for reaching out. Indeed, there's an app you can use to work around the bug you mentioned and properly search for exact text in Jira: Scriptrunner for Jira Cloud. As mentioned in this community question, these would be the steps to search for exact-text using regex: ScriptRunner Enhanced…

Hello @Priyesh Shrivastava Thank you for reaching out. Unfortunately, it is not possible to change the sender of the notification when creating issues using the Widget functionality in Jira Cloud, however, we understand that the default name used (Jira Service Desk Widget) might cause some confusion indeed. That's why we…

Hello @Ganesh_Kumar_Vary Welcome to Atlassian Community! Can you please give us more details about what do you mean by "listing out all the users that are involved in a particular project in JIRA cloud?" Did it mean you want all the users mentioned in the project issues, assigned to the issues or just the ones that have…

Hello @nttinhcmus Thank you for reaching out. Indeed, the Rest API call /rest/api/2/search is limited to 20 worklog entries per issue. We have a bug reported about this behavior here: The /rest/api/2/issue/<issueKey> endpoint does not respect pagination parameters Feel free to vote and watch the bug to increase its…

Hello Bongani, Thank you for your answer. Can you copy the text of the log file with the error displayed at the time that you reproduced the error in this Community question, making sure you hide any confidential information you have in the log? I ask you to follow this way in order to allow our troubleshooting to help…

Hello @RamR Thank you for your detailed answer and screenshot. Now I understand that you are trying to change the "placeholder" value that added as an example in the Time Spent field. Indeed, that behavior is treated as a bug in the new issue view, which our developers are current worked to get it fixed: - New issue detail…

Have a nice day you too, Igor! Please, don't hesitate to contact us again in case you have any other questions.

Hello Peter, Thank you for the information provided. After further investigation of the issue, I found out some other possible reasons for the problem with the last Jira Cloud Version. Please, provide us the following information so we can better troubleshoot it: 1 - Is the problem happening for any kind of attachments and…