Petter Gonçalves Atlassian Team

Hello @Gabriela Molitoriszova, I'm glad to know I was able to provide a workaround for your current issue and thank you for letting us know you opened a support ticket. Indeed, I must confess that I can not think about any other possible causes for the problem without accessing your site. That being said, I've contacted my…

Hello @sehrish_naaz Welcome to Atlassian Community! Per your description, I believe you would like to have a report that will display the number of issues assigned in the last week for each user on your site and the time spent by the users on those issues. Is that correct? You can achieve the count of issues using the Two…

Hello @rens.mensink Welcome to Atlassian Community! Can you please confirm what exactly this "time frame" field would display in the related Epic? If this time would be the expected time to conclude the child issues, you can use the Time tracking fields to add the backlog items with the remaining estimate, so the Epic…

Hello @Bongani Hermans Thank you for reaching out. Per your description, I understand you are not being able to access the Global Permissions section in Confluence due to a run-time error. can you please provide us the log details containing the details of the error? You can follow the documentation below to get this…

Hello @adrian.bardossy Thank you for reaching out. The behavior you are facing where Service desk customers are displaying a QM:<code> instead of its username happens because of the changes implemented in Atlassian products regarding the General Data Protection Regulation (GDPR), as you can see in the following…

Hello @Johannes Klaiber Thank you for reaching out. Indeed, the Burndown Chart should only consider the Story points of the issues added in the Sprint you selected for being displayed, not the issues from different Sprints. That being said, I believe you might be missing the conclusion of your issues when finishing your…

Hello @Igor Tumarkin Thank you for reaching out. In fact, the "Start Timer" button you mentioned is not a default feature of Jira Cloud application. After some time digging about it, I found out it can be related to two things: 1 - Someone in your project created a new transition in the issue workflow with the name "Start…

Hello Eric, Thank you for your details. I tried to reproduce your behavior on my own desktop (Using Safari 13.0.5), however, I was not able to reproduce it after twelve attempts, at different times in the day. In all the attempts, I tried to zoom in and out of the screen and refresh it, however, the icons of the issues…

Hello Melissa, Thank you for the detailed explanation of the feature you are looking for. Indeed, the ability to simultaneously edit issues as we have in Confluence would be the ideal scenario, however, Jira is an application way more complex and we would need to change the way we currently index the changes, which might…

Hello Paul, Thank you for your details. When you say you are not being able to add G-Suite users to groups, are you talking about G-Suite Groups or Jira groups? Additionally, can you please provide us the screenshots of the steps you took to configure your G-suite? In the meantime, I believe this documentation might have…

You are welcome, @unnikrishnan Thank you for the feedback provided in the feature request. We will absolutely give an update on the feature request as soon as we have anything. Have a nice day!

Hello @nandhini_chandrasekar Could you please provide us with the filter query configured for your board? In fact, even if your project is returning issues from only a single project, you can still face this error if your board filter is configured in a way that you could include issues from other projects to it. Allow me…

Hello @p_ryzhikov Thank you for reaching out and sorry for the delayed response. I saw you commented an acknowledgment below, however, I'm not sure if you have resolved all your issues, here are the answers to your questions above: 1 - You can find the specific features of Jira Core and Software in the following Atlassian…

Hello @unnikrishnan Thank you for reaching out. Per your description, I understand you would like to return in your board all the done sub-tasks from all the stories that are still open. Is that correct? Unfortunately, Jira does not have that kind of "Sub filter" functionality to return sub-tasks whose stories have…

Hello Donna, Thank you for reaching out. Although the Sprint field does not support wildcard search (Using "~"), you can return all the Sprints that begin with specific characters by simply using the "=" sign and specifying the characters, as explained in this documentation: The search is based on either the sprint name or…

Hello @Chase_Brantley Thank you for reaching out. It is possible to create custom reports using Jira Service desk, as you can see in the documentation below: Create a new custom report In Jira Software, you have a big variety in reports to use with your agile boards and Stories, however, there is no option to create custom…

Hello @Praveen Gupta Thank you for reaching out. The free plan of Jira Software is more limited than the standard, including the number of users allowed. Usually, the error you are facing happens because you have a larger number of users than the number allowed for the free plan or any other feature only available for…

Hello @iloweb Thank you for reaching out. About your first question, I'm afraid it is not possible to edit/remove the default system filters you have in Jira. We have the following feature request open with our development team to implement this customization option: - As an administrator, I would like to customize and add…

Hello @Teresa_chavez Thank you for reaching out. Usually, the asterisk symbol is used to identify required fields in Jira screens, however, there is no documentation or reports about this same symbol being used for workflow statuses. That being said, I believe that the symbol was manually added by the creator of the…

Hello @Eric Wittle Thank you for reaching out. It seems you might be impacted by the bug JRACLOUD-68772, which causes some icons to disappear when you zoom in in any element with Safari, however, this bug is resolved as obsolete right now. Can you confirm if that's the behavior you are facing or your issue is related to…

Hello @RamR Thank you for reaching out. Per your description, I understand you want to display your time tracking fields based in hours instead of the default format (2w 4d 6h 45m). Can you please confirm if you are using Jira Server or Cloud application? If you are using Jira Server, you can easily change your time…

Hello @Zowie Stenroos Thank you for the details provided. I believe the message your users are receiving is a specific behavior from the e-mail provider because the outgoing e-mail from your Jira instance is using a common e-mail address to send notifications from several issue activities, so it is considered an unverified…

Hello Paul, Thank you for clarifying your request. The documentation below gives you some options on how you can bulk add customers to your Jira Service desk: Jira Service Desk: Bulk Add Customers Basically, you have the following options for Jira Cloud: To bulk add customers from your Identity Provider (IdP): Atlassian…

Hello @Paul Swanson Welcome to Atlassian Community! Per your description, it seems you are looking for a way to allow your team to forward the teacher's e-mails to your Service Desk project, however, setting them as the reporter of the request. Is that correct? Unfortunately, this can not be achieved directly through…

Hello @[deleted] Thank you for reaching out. The error you are facing when creating a new project occurs because the permission scheme related to the project is not configured to allow your user to browse the project. Explaining better, you can still be blocked from access a project even if you are a site-admin or added…

Hello Jeanne, Thank you for reaching out. Actually, JQL queries for both Jira Cloud and Jira Server (8.7) do not consider specific field configuration schemes when setting the project in the query, so it allows you to set any fields in the query, although I'm not sure if a past version of Jira Server allowed this setting.…

Hello Zowie, Thank you for reaching out. Per your description, I understand you would like to make sure the e-mails sent from your Jira Service desk application will be received, configuring it is a trusted e-mail sender to the persons receiving those e-mails. Is that correct? By default, Jira Cloud uses a determined set…

Hello @SHIVANI RAI Welcome to Atlassian Community! Unfortunately, it is not possible to use Story Points as a column constraint in your Kanban board, however, we clearly the logic behind this feature and how it would be useful to better display your board columns, so we created the following feature request to get it…

Hello @Brian Oconnell, Thank you for reaching out. Per your description, it seems you have an issue that is not properly set with the resolution field, so you would like to edit it or remove its resolution. Is that correct? The resolution field in Jira is a special field. Explaining better, it is the way your reports and…

Hello Kerry, Thank you for reaching out. I can think of two options you can use to achieve something similar to an issue template, where you can easily set the issue fields with pre-defined values: 1 - Create custom issue types to be used as child issues. For these issue types screens, create and add custom fields with all…