Petter Gonçalves Atlassian Team

Hello @Jason Sweet Thank you for reaching out. Sorry to hear you are facing this problem. Please, check the following details so can troubleshoot together why the request participants are not receiving notifications: 1 - Navigate to your SD project > Project Settings > Customer Notifications > Click to Edit the…

Hello @Tara Bell Thank you for reaching out. Basically, there are two types of project templates in Jira Cloud today: Classic and Next-gen. In Classic Projects, you can properly add your users/groups with read-only access by ONLY adding them in the Browse Projects permission under Project settings > Permissions, keeping…

Hello @praseeda.sankarankutty Thank you for reaching out. Checking your user details, I see you have sign-up for a datacenter Jira Software license. Is this the instance you are not being able to access? If that's true, you can follow the steps in this documentation to properly access your Jira using the recovery mode to…

Hello @Wendy Gem Thorneloe Thank you for reaching out. The process to migrate Jira Server to Cloud will be different based on the following answer for the following question: You currently have any data that should be kept in your Jira Cloud site? If you don't have any data to be kept in Jira Cloud and there's no problem…

Hello @2Solar software Welcome to Atlassian Support. Per your description, it seems that the same Sprint is displaying on two different projects (X and Y), although it should only be displayed in project X. Is that correct? Please, allow me to provide you with some details on what can cause this issue so we can be on the…

Hello @Jose Fuentes Welcome to Atlassian Community! We noticed there was a fast hiccup in Next-gen projects that caused some customers to see the general error you are facing when trying to access Next-gen boards on Wednesday. That being said, it seems this problem was already addressed by our support team. Can you please…

Hello @Juan Du Toit Thank you for reaching out. Per your description, I believe that the issues you created under your Confluence table are not appearing in the Jira Links drop-down at the top of the page and the Confluence page is not appearing as linked in the issue view. Is that correct? As you can see in the official…

Hello @Ellen Turner Thank you for your reply. Please, check the steps below: 1 - Jira Cloud is on https://, so please make sure to add it to your post command: https://<yourcompanyname>.atlassian.net/rest/servicedesk/1/servicedesk/sla/admin/task/destructive/reconstruct 2 - Make sure you have properly authenticated in…

hello @gdwlewis Thank you for reaching out. Per your description, it seems that you are not receiving notifications about some comments when they are entered via customer portal. Is that correct? I suggest you check the following details: 1 - Navigate to your project > Project Settings > Notification > Check if the…

Hello @[deleted] Thank you for reaching out. Per your description, I understand that you can simply click in the issue type drop-down to change the issue type for a specific issue, however, for some other projects, it is not possible and requires you to follow the move issue client, which have way more steps to be filled.…

Hello @jmacfarlane Welcome to Atlassian Community! Unfortunately, the Jira burndown report does not consider sub-task estimation, not counting it towards the completion of related Sprints. That being said, we understand the value of this functionality and created the following feature request to get it implemented:…

Hello @Jenny_Ma Welcome to Atlassian Community! Can you please confirm if you are using a Next-gen or Classic project? If you are using a classic project, the Browse projects permission under Project settings > Permissions is the one responsible for project visibility. Explaining better, all users added in the roles or…

Hello @Paul Fechner Thank you for reaching out. Currently, I was not able to find any reported bug that causes the icons of specific issue types to be not displayed in Jira Cloud. Also, the view displayed in your screenshot display just fine for me: That being said, please provide us the details below so we can better…

Hello @Onder Ozcan Thank you for reaching out. Per your description, I understand that your customer is worried about the fact that any project administrator can access the people tab under project settings and mistakenly allow undesired users to access the project. Is that correct? Can you please let us know if you…

Hello Ellen, Welcome to Atlassian Community! Per your description, I understand you updated one of your SLA Goals in your project, however, the changes in the SLA time was not applied to the issues created before the SLA updated. Is that correct? Can you let us know if you are in Jira Cloud or Server? As you can see in…

Hello @Diana Jagodic Thank you for reaching out. In Jira Cloud, all the commits, PRs and Branches you have integrated with Github will be maintained once you change your Project key since previous links are retained in Jira database. The new commits/PRs/Branches towards the new Project Key will go to the new Project Key…

Hello Vinay, Welcome to Atlassian Community. Sorry to see you are not being able to see the backlog view of your board. Please, perform the following steps to properly troubleshoot the issue: 1 - navigate to the board backlog > Click in the three dots icon at the top-right corner > Board settings > Columns 2 - Check if…

Hello @tracey.smith Welcome to Atlassian Community. You follow the steps below to edit a Sprint start date and End date once you have already clicked to start the Sprint (Although the Sprint is not already done): 1 - Navigate to the project board where the Sprint is allocated > Backlog 2 - Click in the three dots icon…

Hello @Yellalingh Margonda Thank you for reaching out. I understand you are trying to identify and make visible what is the original ticket (In project A) from where the new issue (in project B) was copied from. Is that correct? If you are using the conventional Clone functionality of Jira, Jira will automatically create a…

Hello @trupti_rajput Welcome to Atlassian Community! I suggest you check the details below to confirm you have the proper project permissions to access the issue details page since even as a site-admin you can still be blocked by project permissions: 1 - Navigate to Jira settings > System > Global Permissions > Check if…

Hello @Ammaar Ahmed Thank you for reaching out. To properly link an open issue to a completed one, you can follow the steps below: 1 - Navigate to the completed issue you want to link > Copy its issue key (ABC-123) 2 - navigate to the open issue you want to link > Click to Link issue > Paste the key you copied from the…

Thank you for letting us know, @Paul van den Dool Have a nice day! :)

Hello Folks! Unfortunately, we have not implemented that feature on Jira Next-gen yet. The good news is that the feature request has received a good number of votes and should already be considered by our development team. Just like mentioned before, you can click to watch the feature request and be aware of any updates as…

Hey @Alexandros There is a create issue permission under Project settings > Permissions. You must perform the same restriction you did with the browser projects permission, adding it with the correct roles and adding the user with that role only in the project you want him to create issues. P.S: Make sure to remove…

Hello @Shannon The error you're facing seems to be related to the bug below, where the sub-task project is configured with a default assignee that does not have the assignable user permission: Generic error message in the new view when creating a subtask Can you please check if this is the problem? You can see the message…

Hello Anton, Thank you for your answer. Indeed, Automation Lite is a little bit limited in Jira Server. I tried to build a script using Scriptrunner plugin, however, I think your exact goal can not be achievable using Scriptrunner. At least, I was not able to reference the Epic assignee in the notification sender. I…

Hi @d_zeven Thank you for the provided details. Jira does not have the possibility to add a new entity above projects, however, analyzing the details and requirements you provided, I believe you will be able to find a solution by configuring a board to display the information your finance department needs, while the teams…

hello @Alexandros Thank you so much for the provided details. I'm glad to know you were able to solve your issue. I just would like to clarify one point about the following phrase: The project settings->permissions setting is global, even if it is under a specific project. Actually, the permissions under Project settings >…

Hello @Ciprian I'm glad to know the problem is not happening anymore. If it starts happening again, please check if there are any errors displayed in the Development tools of your browser and in your Atlassian.logs when loading the page, making sure to remove all the sensitive data from the logs before pasting it in this…

You are welcome, @Anushka_Sharma Have a nice week!