Petter Gonçalves Atlassian Team

Hello @sricharan.narayanam Welcome to the Atlassian Community! Per your description, I understand you are basically facing two problems: * Instead of updating the desired issues when importing your CSV, the import client is creating new issues in your site * You are not being able to map the status of the issues in the CSV…

Hello @Chris Kimball Welcome to the Atlassian Community! Indeed, Jira does not provide a way to handle the issue updates of two or more persons at the exact same time and implement both while one of the changes is rendered, causing one of the updates to be overwritten in the issue. We have three feature requests to provide…

Hello @Erin Blomert Welcome to the Atlassian Community! Indeed, Next-gen projects use a different mechanism to link Sprint to issues which the Automation rules are not able to recognize yet. Basically, this happens due to the fact that Next-gen projects use single entities for each project scope (Sprint, status, etc), so a…

Hello @[deleted] Welcome to the Atlassian Community! Per your description, I understand you would like to know how you can change the e-mail address from your managed accounts to an unmanaged domain and the consequences of this approach. Is that correct? As described in this documentation, these would be the steps to…

Hello @Jessica Hitchens Thank you for the provided details and sorry for the delay to answer your question. The error you are facing is expected when including your site e-mail to a distribution list. Allow me to better explain it: Service Desk incoming mail handlers have pre-configured rules that prevent them from…

Hello @melkashef I understand you are looking for a way to see what is the percentage of project managers around the world are using Jira application for their teams. Is that correct? I believe this kind of information will never be collected with precision since Jira application can be used to manage different departments…

Hello @Nicolas Blexmann Unfortunately, I'm not sure what is the setting you are asking for. Checking the tags you added in this question, you are using the Jira Cloud application, which is hosted in Atlassian Servers around the world. Are you asking for the location of the server where your specific site is located? I'm…

Hello @Philip_White Welcome to the Atlassian Community! The Time tracking fields are only applicable to the issues they are currently set and do not sum to the issues at a higher level by default. In fact, the old issue view provides an option to "Include sub-task estimation", but it is only a graphic option and does not…

Hello @Nicolas Blexmann Thank you for reaching out. Indeed, Jira has a default timezone setting, however, the only purpose of this setting is to set the timezone of all new users created in your Jira Cloud. Better explaining, this default timezone is applied to all users in your Jira site, however, once they manually set…

Hello @[deleted] Sorry to hear you are facing this problem. In order to better troubleshoot the problem you are having, please provide us with the following information: * Are you using Jira Server or Jira Cloud application? * What is the version of the Apps you tested on Android and iOS? * Are you able to set the Story…

You are welcome @[deleted] Have a nice weekend and let us know if you have any other questions.

Hello @brittney_robertson Welcome to the Atlassian Community! Unfortunately, we don't have a default procedure to merge all the content of two Jira Cloud users in a single shot. We have the following feature request to implement that: Merge Users Feel free to vote and watch the suggestion to increase its priority and also…

Hello @david_neal Welcome to the Atlassian Community! Per your description, I understand you're trying to add some hierarchical levels in your Jira Cloud site, however, I could not see clearly how many levels you are trying to implement and what features you are looking for. Please, allow me to bring you some Jira features…

Hello @[deleted] Welcome to the Atlassian Community. Indeed, you must first import a CSV containing your Epics before importing any issues linked to those Epics in your site. As you can see in this documentation, there are two things you must check when importing epics: * When importing from CSV, the Epics need to be…

Hello @Li Wang Thank you for the details. Per your description, I believe the problem root cause might be relying on the steps 4 or 5, so we suggest you contact your site-admin to properly check those steps and apply the instructions of the documentation provided. Let us know the results your site-admin got while checking…

Hello @Lyubov Thank you for reaching out. Unfortunately, Trello is no added with time tracking functionality, so it is not possible to add/manage how much time you spent on each card. That being said, there are some power-ups that can provide you this functionality: Time Tracker - Chronos Time Tracking & Reporting Hubstaff…

@sazi nyathi Sorry to hear you are facing this problem. I believe your browser might be blocking some of the cookies used by Atlassian applications. Please, try the steps below to work around the problem: * Clear your browser's cache and restart it, then try to login again * If it didn't work, open your browser in…

Hello @thiwankaw Welcome to the Atlassian Community! By the description of your error, it seems there is some misconfiguration in the SAML integration of your site. Can you confirm if you are the site-admin of your Jira? Also, is any error returned by your identity provider? If you are a site-admin and there are no errors…

Hello @Li Wang Welcome to the Atlassian Community. Sorry to see you are facing this problem. Please, provide us with the information below so we can properly troubleshoot the issue and confirm we are on the same page: * Can you please confirm if you receive notifications if any other coworker mentions you in the exact same…

Hello @techsico_spencer Thank you for reaching out. By dark mode, I believe you mean a different theme of Jira that would display its pages/screens darker to reduce eye strain. Is that correct? If that's what you are looking for, I'm afraid Jira does not have this option at this moment, however, we have the following…

Hello @Samuel Bar Thank you for reaching out. Unfortunately, it is not possible to uncheck the option to "Include sub-tasks" by default in the old view of Jira. This option was requested some time ago, however, with the deployment of the new issue view, our developers have decided to put the efforts in the New Issue View:…

Hello @Kishan Gajjar Sorry to see you are facing this problem. Per your description and screenshots, I believe you might be facing the following bug in your JQL basic view: When some users attempt to find assignees in Jira basic mode search, an error is thrown: "The Jira server was contacted but has returned an error…

Hello @sona.beilarava Welcome to the Atlassian Community! Sorry, but I believe I didn't quite understand the exact steps you are following to reproduce the issue. Please, allow me to bring some context so we can confirm we are on the same page here: In the Epic view, you can indeed create a new child issue by clicking in…

Hello @melkashef Thank you for reaching out. Can you please let us know what are the exact statistics you are talking about to compare Jira with other applications? Indeed, there are several sites that provide comparisons about functionality and reviews of Jira and other applications, based on customer experience. I…

Hello @brian.ross Thank you for the details provided. Jira Next-gen projects do not have a field to differentiate backlog issues from board issues, so it is not possible to user automation rules or bulk operations in it. The workaround options you could use would be: 1 - Turn on the Sprint functionality, so you will be…

Thank you for the details provided, @olga_novak Indeed, I believe the "assignee" field is the common mechanism to define/manage the capacity of your team in third-party apps. As a suggestion, you can also try Portfolio for jira Cloud. This app also provides you with a useful capacity manager functionality which can be…

Hello Scott, Thank you for explaining. As the Jira issue view uses the default link mechanism of web applications, you can open links in descriptions and comments by holding the Command/Crtl button while clicking on it. Can you check if this works for you?

Hello @Scott McNeely Thank you for reaching out! Can you please provide us what is the links you are talking about? In Jira application, there are several links and buttons you can click that leads to a different page or feature, each one works obeying its architecture and can not be changed since Cloud does not allow UI…

Hello @Angel_Eng_Lam Welcome to the Atlassian Community! Per your description, I believe you might be facing the problem reported in the link below: "Commit failed, rollback previously requested by nested transaction" Error when using Automatic Parent transitions Can you confirm if you are using…

Hello @Ilaria Thank you for reaching out. Indeed, the selection of the time format is pre-defined to a couple of language packs in Jira background, so it changes based on the language selected. We have a feature request to allow a separated setting to configure it: Customize date/time format per language pack Feel free to…