I am unable to get list of users in my Jira for Tagging and also for searching issue by Users

Question

My admins say that I am having admin access for the project.

But when I am opening up any issue and try to tag the user with @ symbol. it doesn't show anything. Other users can see the list of usernames when they use @in the comment section.

Also when I am on the issues screen and I want to filter the issues by the user then I am not able to see any list of users. It only shows me "Current User" and "Unassigned" in the Assignee list,

When I try to search any user in the assignee list, I get the following error:

This error is displayed in the browser

This error is displayed in Network Tab of Developer Console.

I am waiting for months to get it resolved. Any help will be much appreciated.

Petter Gonçalves · Answer

Hello @Kishan Gajjar

Sorry to see you are facing this problem.

Per your description and screenshots, I believe you might be facing the following bug in your JQL basic view:

When some users attempt to find assignees in Jira basic mode search, an error is thrown: "The Jira server was contacted but has returned an error response. We are unsure of the result of this operation."

Feel free to vote and watch the bug to increase its priority and also receive notifications about its fix implementation.

Additional to that, the bug above does not affect the @mention functionality, but I believe that both problems are occurring because of the same fact: You are missing the Browse Users global permission.

That being said, please do the steps below and check if both problems stop occurring after that:

* Logged as a site-admin, Choose Jira Settings 
 > System.
* Click Global Permissions > add your user to any groups added to the Browse users and groups permission

P.S: Ask a site-admin to do the steps above on your behalf if you are not a site admin, however, I would like to point out that the permission above will allow you to browse any users in the site.

Let us know if these steps worked for you.