Petter Gonçalves Atlassian Team

Hello @Balaji Guttula Thank you for reaching out. Indeed, Jira Server does not have an option to keep the existing values for custom fields when bulk updating issues. We understand how useful this functionality would be, so we created the following feature request to consider its implementation: Allow adding values in bulk…

Hello @Peter Wilson (FITLG) Welcome to the Atlassian Community! When you say you are doing a Cloud migration, I suppose you are trying to migrate from one Jira Cloud site to another. Is that correct? The error you are facing means that some Jira features are associated with the user 'user@blabla.com', which does not exist…

Hello @jesseruiz Welcome to the Atlassian Community! Per your description, I understand that when you create a new issue in your Jira site by sending an e-mail, the issue is properly created, however, their attachments are not added to the issue. Is that correct? Can you please confirm if you are using the incoming mail…

Hello @[deleted] Sorry if I was not clear in my last question or gave you the impression I'm not trying to help you. Please, allow me to elaborate better: We are not aware of any previous functionality in Jira Cloud that allowed an attachment to be downloaded without displaying its preview. Since you mentioned you saw this…

Hello @Diego Klubok Thank you for reaching out. Per your screenshot, I believe you added a label custom field in your issue view with some default options, however, these options are not appearing to you when creating a new issue. Is that correct? Can you please confirm if the second screenshot (The one not returning the…

Hello @DmitryP, Thank you for reaching out. I was not able to find an article about all the possible ways to edit an issue, however, I can provide you with this information. Check below the supported ways to edit an issue in Jira: * Through an issue screen: Added in the create operation, edit operation, or in a workflow…

Hello @Mustafa Alfar Welcome to the Atlassian Community! Per your description, I understand that the histories of activities of the issues are displaying the wrong time in your Jira site, with 3 hours ahead. Is that correct? If the problem didn't happen when using the incognito mode of your browser and logged with the same…

You are welcome, @Johanna Himes Have a nice day.

Hello @Vinod Madhappan Welcome to the Atlassian Community! The default query displayed when you click in the link "View in Issue Navigator" under the release version can not be changed for something else. The reason to display the Fix version in the query instead of Affected version is that the "View in Issue Navigator"…

Hello @Denise Carofiglio Welcome to the Atlassian Community! To group your issues by Epic on the active board view/Sprint view of your board, you can do the steps below: * Navigate to your board > Click at the three dots icon (...) > Board settings > Swimlanes * Select the option to base your swimlanes on Epics For the…

Hello @Jeoung Sorry to see you are facing a problem. When you talk about a "restricted comment", are you meaning an internal comment from a Jira Service desk application (restricted to Agents) or are you using the default comment visibility by groups and roles? Both internal comments from Service desk projects and…

Hello @Mohammad_Fareed_Ismail I believe we are having some misunderstands here. Please, allow me to bring you some concepts and questions so we can confirm we are on the same page: All user accounts and admin accounts are still intact and available in the database. I'm using Postgres as a DB. However, i can't use the…

Hello @[deleted] Could you please point out to us where would be the feature you are talking about? In the old issue view, the only option to download an attachment without needing to preview it would be by right-clicking on it and selecting the option to open in a new tab. Can you confirm if this is the option you are…

Hello @Celeste Momsen Thank you for the provided details. Next-gen projects work in a slightly different way. In fact, Next-gen was created to provide a simpler and straight-forward solution with fewer customization options for those customers that felt overwhelmed by the complexity of Jira Cloud projects. That being said,…

Hello @Patrick Windsor Thank you for reaching out. Per your description, I understand you want to create a new Service desk ticket linked to a task, automatically copying the custom field value from the task to the newly created service desk ticket. Have I understood it correctly? Your goal can be easily achieved with…

Hello @[deleted] Thank you for reaching out and sorry for the inconvenience that the lack of this feature has caused to you. Per your description, I believe the feature you are talking about is the option to "Download all attachments" that is available in the old issue view but not deployed to the new issue view yet. Is…

Hello @Felipe Guerrero Thank you for reaching out. Basically, you need the Create issues and Edit issues permissions to properly Split cards in your backlog. Can you confirm if you are able to see the option with the mentioned permission? If not, you can check the following steps: * Make sure you are in the board backlog…

Hello @Celeste Momsen Thank you for reaching out. The summary of your questions is talking about the workflow status of your issues, however, in its description, you are talking about the priority field. Can you please confirm to us which field is being set by default in your newly created issues? By the context, I assume…

Hello @esteban_deortuzar Thank you for reaching out. Per your description, I understand you need to create and configure a project in your Jira site and properly export it to your client's Jira site so they can use the same project template you created. Is that correct? Unfortunately, it is not possible to export/import…

Hello @Johanna Himes Sorry to see you are facing a problem to log in as another user. Per your description, I understand you are getting redirected to the Atlassian Account login page when clicking to "log in as user" on the user management page as displayed in the screenshot below. Is that correct? As you can see in this…

Hello @Michael Schultheis I'm glad to know the information provided has helped you. :) About your new questions, I have the following information: First, what exactly happens to the user and his activities? Let's say an employee leaves the company (managed), but has been very active in the community and may have even taken…

Hello @Gretchen Swecker Thank you for your detailed answer. Indeed, we see a real improvement by implementing the feature you are asking for. That being said, I created the following feature request so our PMs can consider it: Display the "Issues in Epic" progress bar based in estimation instead of status in the Epic view…

Hello @Daniel Schulz Thank you for your details. Please, provide us with the following information so we can further troubleshoot the issue: * What is the exact problem you are facing? would it be a greyed-out button? Are you only being blocked from edit Sprints or for starting and complete Sprints as well? Provide us with…

You are welcome @melkashef Have a nice day!

All right @Mohammad_Fareed_Ismail We will be waiting for the outcome of your re-index and integrity checker. Additionally, can you confirm if the first admin account that you used before is still available in Jira? Also, are the projects displaying for this account?

Hello @Mohammad_Fareed_Ismail Thank you for reaching out. Usually, it is not necessary to re-index Jira application after a restart, however, it is possible that an index problem can be causing the issue. To properly troubleshoot it, please follow the steps below: * Restart your application once again by following the…

Hello @phil harman Thank you for reaching out. Indeed, it is not possible to restrict the creation of issues based on the issue type. That being said, we understand how useful this feature would be in some specific scenarios, so we created the following feature request to allow our PMs to consider the implementation of…

Hello @Deva_Palanisamy Welcome to the Atlassian Community. Sorry to hear you are facing this problem. The password selected for your Atlassian Account should be the same as the e-mail you used to create it. Anyway, please try the following steps to properly troubleshoot the problem: * Open an incognito window in your…

Hello @Daniel Schulz Thank you for reaching out. Sorry to see you are facing a problem. To allow the management of a specific Sprint in Jira, the user must have the Manage sprints and Schedule Issues permissions in all the projects returned by the board filter where the Sprint is located. That being said, I believe the…

Hello @Gretchen Swecker Welcome to the Atlassian Community! Indeed, it is not possible to change the issue count percentage of child issues in the Epic view to display some different estimation, like Story points or Time tracking. That being said, the Epic panel of Scrum boards displays a percentage bar based on whatever…