Petter Gonçalves Atlassian Team

Hello @Dinu Radian Thank you for reaching out. Indeed, Jira has been modified to fit for all the several use-cases of our customers. Talking about the ability to edit Story points after an issue is closed, it allows the project manager to correct any wrong estimation for the current board. Anyway, if your scenario needs…

Hello @Jessica Golden Sorry to see you are facing this problem. Per your description, it seems the root cause of the problem is that you don't have the Browse User global permission, however, it's not clear why you are not being able to add the Administrators group to the Browse user permission. Can you please provide us…

Hello @walter Sorry to see you are facing this problem. Indeed, there's a known bug in Jira Next-gen projects that cause the Epic link to not be displayed on Confluence. This happens because Jira Next-gen uses a different mechanism to link Epic to issues, which does not use the default "Epic Link" field. You can check more…

Hello @Rafa Paz Welcome to the Atlassian Community. Sorry to see you are facing this problem. Checking the background information of your user, I see you are not a site-admin on janushenderson.atlassian.net. That being said, it is possible that you might be facing some restrictions in your project permission,…

Hello @Jeoung Thank you for reaching out. Indeed, it is not possible to change the width of the columns in any gadgets of Jira dashboards and there are no add-ons that could provide the ability to edit Jira gadgets. We understand how useful this feature would be, so we created the following feature request to consider its…

Hello @Manish Kumar Singh Thank you for reaching out. Per your description, I understand that you are asking for a webhook to be sent when a customer is invited to your Service desk, containing the user key and user email id to develop an add-on for Jira. Is that correct? Since this is a development question, I believe you…

Hello @techsico_spencer Thank you for reaching out. I must confess that I'm not sure if I completely understood the problem you are facing, but it seems you are looking for a way to bulk add your customers in a single shot without needing to add them one-by-one in your Jira Service desk. Is that correct? The options…

Hello @JJ Thank you for reaching out. Indeed, it is expected that you must select a new request type when moving an issue from one project to another. Please, allow me to provide you with more context about this: Request types are basically used to allow your customers to see the issue in the customer portal and properly…

Hello @[deleted] Thank you for your answer. As mentioned in the answer before, you need to be a Jira Administrator to properly troubleshoot the problem and change the settings that could be possibly blocking you from receiving notifications. That being said, please contact your Jira Administrator and ask him to check the…

Hello Claudio, I believe it is not possible to disable the Strict mode once the GDPR is implemented. This is a security policy required in Jira application, where the accountId is the unique user identifier. You can check in my last answer how you can get the AccountId of the users by its username.

Hello @Team Nautilus If you don't know the accountId of your users, you can simply search by their usernames using the REST API below and the AccountId will be returned to you: Get account IDs for users If you want to run it directly in your browser, you can run the URL below, replacing "yourdomain" and "yourusername" with…

Thank you for the steps you took to resolve the problem, @kcakebread Have a nice week ahead. :)

Hello @WasimBuden In advanced JQL queries, when you have separated words to define a field, you must add it between quotes. The JQL query below should work for you: "Domain Name" != "securonix.com" Additionally, I suggest you to take a look at the documentation below to know more about JQL syntax: What is advanced…

Hello @MHB Thank you for reaching out. The section on the parent issue view that displays the percentage of the progress of the related sub-tasks at the issue view is not a field in Jira, but a feature of the New issue view. That being said, you can not use it as a field in a report, however, the issue statistic gadget can…

Hello @WasimBuden have you created the custom field as I mentioned in the step-by-step provided? The "Domainofreporter" you used in your JQL query should be the name you set for the custom field when creating it, and the explicit name "Domainofreporter" in fact does not mean anything. Better explaining: Let's suppose you…

Hello @[deleted] Thank you for reaching out. Can you please point out to us what e-mails you are not receiving? Are you talking about issues notifications or admin notices like password reset? Also, are you a site-admin in your site? Most of the troubleshooting steps for notification can only be performed by Site-admins,…

Hello @WasimBuden Thank you for reaching out. Per your description, I understand you are trying to differentiate the issues created by your internal employees that are in a single managed domain from the other customers which uses different domains. Is that correct? Indeed, Jira Service desk Cloud application provides you…

You are welcome @Andy Ades Have a nice weekend and let us know in case you have any other questions.

Hello @[deleted] Welcome to the Atlassian Community! Indeed, the New view of Jira Cloud does not have the option to use indentation in multi-line fields. We agree this would be a useful functionality, so we created the following feature request to consider to implementation of this format option: Ability to add indentation…

Hello @Andy Ades Sorry to hear you are facing this problem. Indeed, Next-gen projects use a different mechanism that does not include the "Epic link" field to link Epics to issues, so the Automation rules are not able to recognize them yet. Basically, this happens due to the fact that Next-gen projects use single entities…

Hello @Helius.Guimaraes Welcome to the Atlassian Community! Per your description, I understand you are trying to export the Epics from your Next-gen project together with the custom fields you created on them, however, the custom fields are not being exported when using the filter export functionality. Is that correct? In…

Hello @Rob Webber Thank you for reaching out. Could you please provide us with more details on why you are not being able to log in and remove the captcha under general configuration as explained in this documentation? More specifically, can you provide us a screenshot of the captcha displayed so we can further investigate…

Hello @pflaherty Welcome to the Atlassian Community! Per your description, I understand you need to include external and Confluence links in the "link" column of your issue navigator page. Is that correct? Unfortunately, the link column only displays internal issue links, however, we understand how useful this feature…

You are welcome, @DmitryP Thank you for the provided details. I will start the creation of an article based on the information I provided you and will let you know when it is finished. Have a nice weekend!

Hello @Mia Simundic As you can see in the deprecation notice provided above, the Assignee and reporter fields will also use the AccountId (id) instead of name. Let us know if you see any different behavior when running your REST API.

You are welcome @Mustafa Alfar Have a nice day!

Hello @kcakebread Welcome to the Atlassian Community! Indeed, there is a known bug related to the Agile wallboard gadget, however, the error returned do not describe "Internal Server error" and is intermittent, usually not happening again after recreating the gadget. You can check it in the link below: Agile Wallboard…

Hello @Celal Cesitcioglu Welcome to the Atlassian Community! Per your description, I understand you need some help to add hierarchy levels to your issues and configure your workflow to achieve the complexity of your metal fabrication process. Please, allow me to provide you with some concepts and information that might…

Hello @Team Nautilus Thank you for reaching out. As you can see in this deprecation notice, Jira REST API has started to use the AccountId parameter as the unique identifier instead of 'Username' and 'userKey'. Can you please check if the AccountId parameter works for you? If you are not being able to return any…

Hello @Systools Group Thank you for reaching out. Per your description, I understand that your Burndown chart is not displaying the time spent in your tasks and measuring it against the initial time estimate for your Issues. Is that correct? Could you please provide us a screenshot of how your burndown chart is displaying,…