Petter Gonçalves Atlassian Team

Hello @Sunaina Pratap Thank you for reaching out. Unfortunately, it's not possible today to set an expiry time for tokens in Atlassian Accounts. As you can check in this post, refresh tokens never expire. We have the following feature requests to consider this functionality in future releases: API token expiration Allow…

Hello @Nick Thank you for reaching out. The toggle to turn on/off the Releases feature on a project (Under project settings > Features) is just a visual restriction option. That being said, all your created versions and linked issues will remain intact if you turn off the feature, and will be properly displayed when you…

Hello @Aaron Collins After some time of testing and checking the behavior you mentioned, I saw that the custom fields "disappear" from the Issue view tab at the request type menu once they are added to the "Request form", however, this behavior does not truly impact your issue view. In other words, if you add the field to…

Hello @Jorge Ramirez There is no public information about the method used by the Confluence UI to convert the int64 value (Milliseconds) to a date format, however, as Confluence is a Java application, I believe it uses Java.time function to convert the value, as described in the answer below: Convert date as string int64…

Hello @Michael Thank you for reaching out. I checked your postman settings and everything seems to be in the right place for the REST API to work, although you obviously can not provide the exact API call and authentication details. That being said, I suggest checking the following details: * Create and use a new API…

Hello @Ricky LaLonde Thank you for reaching out. Unfortunately, Jira service management does not have an audit log or report to display the customers who have unsubscribed from specific tickets. We have the following feature request to consider this functionality in the future: As an Agent/Admin I'd like to see if a…

Hello @Jorge Ramirez, Thank you for reaching out. Per your description, I understand that you are executing a Rest API call to get the audit records on a Confluence site, as described in this documentation. Is that correct? If that's the case, I can confirm that the parameter "creationDate" is an integer, so the only…

Hello @Ueslei Rech Valentini Thank you for reaching out. As the documentation provided by @Brant Schroeder states, the Confluence indexing language can only be edited by a sysadmin. This type of credential is only granted to support engineers of Atlassian, and that's why the documentation states you must contact Atlassian…

Hello @Damien Liquet Thank you for reaching out. Per your description, I understand that you would like to delete the organization supportagorinfo. Did I understand it properly? If that's what you need, I'm afraid it is not possible today to directly delete an Atlassian Organization. We created the following feature…

Hello @Foliant Thank you for reaching out. By default, the issue notifications should take a maximum of 3-4 minutes, however, there is a small difference from one notification to another. Some issue updates notifications (Create, transition, add comments, etc) are added in a single batched notification, whereas multiple…

Hello @DD Thank you for reaching out. In order to confirm that we are on the same page, can you please provide us with a screenshot of the page where you are trying to change the language and another from the error message? Please, ensure you've hidden any sensitive information this page may have. In fact, the selection of…

Hey @Ed Letifov _TechTime - New Zealand_ Thank you for your feedback and sorry if my last message was not clear, however, I kindly disagree with your last statement. Please, allow me to go a little deeper into your statement so we can confirm we are on the same page: As far as I am aware currently it's impossible to import…

Hello @Mit Tolia Thank you for reaching out. As you mentioned, Atlassian indeed has a DR mechanism that keeps all customer's data safe and restorable at any time, however, this mechanism can only be triggered for outages or issues on the Atlassian application side. In other words, we can not trigger this mechanism for…

Hello @ravi k Thank you for reaching out. Per your description, I understand you would like to display the internal ticket statuses ("Waiting for support", "Waiting for customer", Closed, etc) in the customer portal, so your customers can also check which status their issues are. Did I understand it properly? In…

Hello @Johan Bergström Thank you for reaching out. I can confirm you are facing a known bug in Jira application, which happens when you set your profile language to Swedish. Here is the public report: Error data format when starting sprint with language Swedish Feel free to vote and watch the bug to increase its priority…

Hello @tianchi thank you for reaching out. If the custom field release-tag field is using the "Free Text Searcher", you can use the operator "~" (Contain) to execute a "fuzzy" match in a JQL filter: "Release Tag" ~ "m-release-20220627" P.S: Note that the search will return issues with the text string "m-release-20220627"…

Hello @Artūrs Thank you for reaching out. Unfortunately, it's not possible to automatically set comments as internal when adding comments from the email channel as an agent. We created the following feature request to consider this option in the future: Add ability to set comment via email by agents to Internal Comment…

Hello @Mela Thank you for reaching out. Unfortunately, it is not possible to customize the verification email for new JSM customers. We created the following feature request to consider this option in the future releases of JSM: Customise the email verification step for portals where anonymous portal isn't enabled Feel…

Hello @Mac.Lee Thank you for reaching out. The behavior you are seeing is expected with the Velocity Chart, as Sprints are related to issues and not boards. Explaining better, if the issues returned by your board are/were added to any Sprints allocated on other boards (which may include other projects), their related…

Hello @Sarah Kalmbach Thank you for reaching out. Can you please confirm if you are using a third-party app to integrate Jira with Slack or are you using the official Jira Cloud for Slack app? If you are using the official APP, you can set a filter to define which notifications you want to receive in your Slack channels.…

Olá João, Infelizmente, não é possível adicionar comentários nas notificações do Jira Service Management para clientes. Temos duas sugestões criadas para considerar a implementação dessa funcionalidade no futuro: Include request history in customer notifications Add more variables in Customer notifications Fique a vontade…

Hello @Bogdan Alexandrescu Thank you for reaching out. We are aware of the behavior you mentioned and have properly created a public bug to track its fixing implementation: Deleted or restricted issues will still appear on "Your Work" section Feel free to vote and watch the bug to increase its priority and also receive…

Hello @himanshu.2.joshi Thank you for reaching out. The customization of email notifications is only available for customers on Jira Service Management projects, as described in this documentation. For Jira software projects and internal users, there is no way to edit the notification template. We have a feature request to…

Hello @Chris Delgado Thank you for reaching out. Per your description, I understand that you would like to create two child issues of an Epic (Not Sub-task) automatically when two specific values are added to a specific field of an Epic during its creation. Is that correct? You can achieve this by using an automation rule…

Hello @Petya Thank you for reaching out. Per your description, I understand that you can only add some fields to your internal issue view when you remove them from your portal view. Is that correct? If that's the case, please provide us with the following information: * What fields are reproducing this problem? * What…

Hello Kyle, Thank you for reaching out. Indeed, the API resource you mentioned does not support OAuth 2.0 yet, as described in this documentation: This API resource doesn't support Oauth2 (3LO). You should be able to execute the API using any other authentication methods listed in the documentation below: Authentication…

Hello @Scott Schellhardt Thank you for reaching out. Checking your automation rule, I confirm that the smart value that you configured to link the Epic issue is not valid. Allow me to explain: When adding the action to add a new linked issue in an automation rule, you are basically setting two fields: Issue link type and…

Hello Devin, Thank you for reaching out. I'm afraid there are no other formats to export mentions to Google sheets at this moment. In fact, I'm afraid exporting the name of the user in the mentions would not be a good idea, as multiple users can be added with the same name and cause confusion. In order to identify the…

Hello @Jim Zhai Thank you for reaching out. I confirmed there are no known bugs reported at Atlassian describing the behavior you are facing, and we were not able to reproduce the cropped board using the same chrome version (103.0.5060.114). That being said, I believe the behavior might be caused by an extension or the…

Hello @Meenakshi Sinha Thank you for reaching out. Unfortunately, it is not possible to customize the Atlassian login page. We have the following feature request to consider this option in future releases: Ability to customize Cloud login page Feel free to vote and watch the suggestion to increase its priority and also…