Petter Gonçalves Atlassian Team

Hello @Rodrigo Campos Thank you for reaching out. Checking the screenshots you provided, I can confirm that the first screenshot is from an Atlassian organization that is currently migrated to use the new user management experience, while the second screenshot displays another organization that was not migrated yet. The…

Hello @Hermen Pastoor Thank you for reaching out. Per your description, I understand that you are using a JSM project (Jira Service Management). Is that correct? The clearing of the previous email reply from a comment is called "Strip-quotes" on the Jira email handler and is configured by default to avoid the creation of a…

Hello @[deleted] Thank you for reaching out. Indeed, there are some elements that are not copied when cloning an issue in Jira Cloud, including the expand feature. This is not a bug, but a missing functionality in Jira. We created the following feature request to consider its implementation in the future releases of Jira…

Hey @Muhammad Ahsan Zahid I checked the bounce list for your email address, however, there are no bounced emails. That being said, I suggest checking the following steps: * Use the notification helper to confirm your user is properly configured to receive the notifications you are expecting. * Check if the notifications…

Hey Liam, Thank you for reaching out. Checking the products linked to the account that you used to create this community question, I confirmed there are no suspended sites or products for your account. That being said, this situation leaves us with the following possibilities: * The product/site you are talking about is…

Hello @Sreenatha Reddy J Here are the screenshots of each condition of my automation: Condition 1: Condition 2: Let us know if you have any questions.

Hello @Julian Trageser Thank you for reaching out. As described in this documentation, if you add anyone as a customer and remove them from the project afterward, the customer stays visible under the Customers menu for record-keeping purposes. Those settings are also applicable to internal users (Agents) who get added as…

Hello @Dmitry Thank you for reaching out. There are a few known bugs that will cause the inline creation of issues to fail in the backlog screen. Here are the possible scenarios: * Users with "Create Issue" permission but no "Manage sprints" and no "Manage issues" permission have a "+ Create Issue" button for sprints in…

Hello @Nicole Wolf Thank you for reaching out. JSM agents can change the request types of any issues, as long as the following settings are configured: 1 - The field "Request type" is properly added to the edit issue screen: * Navigate to the JSM project > Project settings > Screens * In the issue type you want, click on…

Hey @Sreenatha Reddy J Thank you for your feedback. Actually, I tested the automation before sending it to you, and the behavior you mentioned does not match with the one I was able to achieve. In my case, the automation is checking if there are any open issues with priority#1, and it is not triggering if that is not the…

Hey @Sreenatha Reddy J, On that same issue trigger, you can properly set the issue operation to execute only when the issue is created: Let us know if that works for you.

Hello @Sreenatha Reddy J Thank you for reaching out. I'm afraid Jira does not have an inbuilt way to prevent a field to be added with a value if that same value is filled in the same field of another open issue, however, you can use Automation for Jira to achieve something similar: * Add a comment to the issue informing…

Hello @Shaheryar Rashid Thank you for reaching out. Yes, you can skip the 14 days grace period to delete an Atlassian account by contacting Atlassian support at the following link: https://support.atlassian.com/contact Here are the required steps to properly request the 14 days skip: * If it is a managed account, only the…

Hello @Madeleine Dery Thank you for reaching out. Please, let us know the following information in order to better understand your issue: * What steps did you take to reproduce the error exactly? * Can you provide us with a screenshot displaying the error and where it is appearing? * Can you check if the problem happens…

Hello @Kathy Banh Thank you for reaching out. I am not sure what is the report/gadgets you are currently using, however, for most of the default Jira reports and gadgets, you can use the components field or any other custom fields to group the users as you need. Let me give you an example: Let's suppose you want to group…

Hello @Hiromi Kobayashi Thank you for reaching out. When you said you are escalating an issue, can you confirm what is the method/fields you are using to do this? If you are using the assignee field, I can confirm this field can only be used to assign the issue to a single individual on your site. That being said, there…

Hello @priyanka Thank you for reaching out. Since this recent Google announcement, you must now follow the two steps below to properly configure your gmail accounts as incoming email servers: * Configure an App Password in Gmail for Jira * Update the Jira mail handler with this app password for that account. You can have…

Hello @Marco Thanks for reaching out. Unfortunately, it is not possible to hide specific fields on the issue navigator search. We have some feature requests to consider implementing this feature in the future: Hide custom field from user to search in Issue Navigator Allow fields to be hidden when certain groups or users…

Hello @Ethan Read Thank you for reaching out. I'm not sure if I clearly understood your requirements. Can you please provide us with any screenshots of how your global board is currently ordering the tasks when they are done and how you would like them to be ordered? Per your description, it seems the tasks are…

Hello @VishalBabuKS Thank you for reaching out. Per your description, I understand that you would like to filter your issues with the last released version, however, considering only the versions with a specific text string (Web, IOS, etc). Is that correct? Unfortunately, I'm afraid this is not possible, as Jira does not…

Hello @Alexandre Junior Thank you for reaching out. I understand per your description that you have more than 1000 issues returned by a JQL query and would like to use pagination in your REST call to return all of your issues. Is that correct? You can use the pagination parameter "startAt" to specify the starting issue…

Hey @Patrik S @Nikita Kargapoltsev seems to be facing some problems to post a reply to your thread. He opened an abuse report asking to add the following message on his behalf: Sorry for incorrect question. I mean some lines can be moved from one place to another in one file or from one file to another. For example git…

Hello @Jamie Wilson Thank you for reaching out. Unfortunately, Jira does not have a feature to automatically print/export an issue with specific fields once it gets created. Here are the options that can provide you with something similar: 1 - Manually export issues to CSV: You can select a specific set of fields of a…

Hey @Madhankumar K Once your automation rule is created, you can go to the rule details and properly set which projects should be included in the scope of the automation: Let us know if you have any questions.

Hello Sundar, Thank you for reaching out. Could you please provide a screenshot of the view that you would like to reorder the fields? By default, the default issue view respects the order selected in the issue layout, as you can see in the screenshots below: You can set the issue layout for company-managed projects by…

Hello Amy, Thank you for reaching out. Per your description, I believe that the affected comments are being restricted to a specific group or role, as displayed in the screenshot below: I suggest contacting the comment author and checking if any restriction is added to the comment, so you can confirm what group/role is…

Hello Marcus, Thank you for reaching out. I saw you already contacted the Atlassian support team about your question, so we will properly get in contact through that ticket. As a matter of fact, Jira Service management can indeed support multiple projects, which will provide different customer portals for each organization…

Hello @Madhankumar K Thank you for reaching out. You can use a global automation rule to achieve your goal. These would be the steps: * Navigate to any of the projects > Project settings > Automation * In the top-right corner, click on global administration > Create rule * Create the following automation rule: This would…

Hello @Allen Tong Thank you for reaching out. For any Jira reports, an issue is considered to be "Done" when its current status is mapped to the final (right-most) column of the project board. That being said, I suggest checking if the current status of your done issues is properly mapped to the final column of your…

Hello @Renjini Thank you for reaching out. Can you please confirm if your site has not disabled the sub-task hierarchy as described in this documentation? You can check this by following the steps below: * Select > Issues. * Under ISSUE TYPES, select Sub-tasks. * Click Enable or Disable sub-tasks as needed: Let us know if…