Petter Gonçalves Atlassian Team

Hello @rishinn Welcome to the Atlassian Community! The way you can develop an app for Jira depends on what platform you are currently using: Jira Cloud or Server. For Jira Server, you must use the Atlassian Plugin SDK, as described in the documentation below: Set up the Atlassian Plugin SDK and build a project For Jira…

Hello @Drew Angell Thank you for reaching out. Per your description, I understand that your done issues are getting stuck in the last column of your board (Done), never disappearing. Is that correct? By default, an issue is considered done when they are added to the right-most column of the board and properly configured…

Hello @[deleted] Thank you for reaching out. Indeed, the Jira Mac App displays only a small description of the title of swimlanes on boards, so we created the following feature request to allow the title to be expanded: Expand Swimlane title in Jira Mac App Feel free to vote and watch the suggestion to increase its…

Hello @KPrice Welcome to the Atlassian Community! Per your description, I understand you are trying to set the due date of issues to the 15th-day of the current month, however, if the issue was created after the 15th-day of the month, the due date must be set with the 15th day of the next month. Is that correct? You can…

Hello @michael jones Thank you for reaching out. Per your description, I understand you would like to prevent users to log work on issues when they achieve the final status, however, allow it in the transition that leads to that status. Is that correct? Indeed, the properties of Jira workflows are also applied to its…

Hello @Amit Ray Thank you for reaching out. Per your description, I understand you would like to display the sum of the time spent in sub-tasks at their related Parent issues/cards on your board. is that correct? Indeed, the default estimation field usually displays the time spent in the parent issue itself, however, you…

Hello @Will May Thank you for reaching out. Unfortunately, it is not possible to move an issue using Automation in Jira. We have the following feature request to implement this possibility in the future: Action to move an issue from one project to another (or change sub-task parent) That being said, the workaround to…

Hello @pierre_gendre Thank you for your detailed information. Now I understand you are trying to add users from two different custom fields to the "Request participants" field. Indeed, adding values from two fields to a single one in the same rule will not work as expected, so you must re-fetch the issue before adding the…

Hello @Tatiana Checking the screenshot you provided, I believe the approval panel is not appearing because you have added yourself as the only approver for the request, so the panel does not need to be displayed. Can you please check if the same behavior happens when you select a different approver? Additionally, make sure…

Hello @sandeep s Thank you for reaching out. Per your description, I understand you are trying to start your Jira Application from a windows server, however, when you run the commands to manually start the application, you receive the permission error you posted above. Is that correct? Just like @Nic Brough…

Hello @Elvin Badalov You are welcome. Indeed, I was trying to identify if there was a way to achieve that using Automation for Jira, however, no links or connections are created between the sub-tasks of the cloned issues in Jira, so I'm afraid there is no way to identify and copy the fields from each cloned sub-task.…

Hello @Diana Engelland You are welcome. Actually, to achieve the workaround you will need to add the user as a customer and also as a default verified Jira user with Atlassian Access, however, without any product access configured to him. This will ensure the user will not be consuming a Jira license and will only be…

Hello @Ishika_Chakrabarty Welcome to the Atlassian Community! Per your description, I understand that you would like to notify via e-mail the reporter of an issue in Jira when your comment is added to that issue. Is that correct? Is the customer that created the issue a Jira software user with a license? Is that's the…

Hello @Elvin Badalov Thank you for reaching out. Indeed, the status od sub-tasks are not retained when cloning issues. We understand that it can be a cumbersome process to change the statuses of all cloned sub-tasks, so we created the following feature request to allow the ability to retain the sub-task status when cloning…

Hello @Ramit Saini Thank you for reaching out. Per your description, I understand you are estimating your sub-tasks on your board Sprint and want to know the total of the sub-tasks estimation in your Sprint before start it. Is that correct? You can indeed display the total of the sprint estimation by Clicking in the three…

Hello @Stefany_Ballesteros_Herrera Thank you for reaching out. Per your description, I understand you are trying to change the e-mail address of the Atlassian account you use to log in to your Jira Cloud site, however, the new E-mail address you are trying to add is used for another Atlassian Account, causing an error…

Hello @Shruti Mittal Thank you for reaching out. The default clone option of Jira allows you to choose if you want to include attachments or not, as you can see in the screenshot below: However, it does not allow you to select a different project to add a new issue. We have a feature request to allow the project selection…

Hello @dospolov Thank you for reaching out. I understand that the issues in the right-most column of your next-gen board are not being marked with the resolution flag, so they keep appearing in the column instead of disappearing after 14 days. Is that correct? Please, take a look at the scenarios below and check if any of…

Hello @Rob Horan Thank you for reaching out. I can confirm to you that all the previous keys used in the issues are retained in the REST API of Jira Server, so you can still use that key reference to bulk update them after they are moved. This possibility was implemented in 2012 for Jira 5.0 and all the versions above:…

Hello @Richard Dascombe Welcome to Atlassian Community! Since you are going to move the data for a brand new instance (I suppose that it does not have any existing data), I believe the easier way to move your Jira boards, workflows and queries would be by exporting your data using the backup manager and then run a full…

Hello @Sam Bartolome Thank you for reaching out. Indeed, Jira does not have a feature to configure multiple language options for multiple custom fields in a single shot. CSV can be used to import issues, however, the best way to automate any other features of Jira would be by using REST APIs to create a script. That being…

Hello @Diana Engelland Welcome to the Atlassian Community! Per your description, I understand you would like to create an SSO connection (Single sign-on) with your Jira Service desk site, so the customers would be able to create tickets in your restricted service desk as soon as they have logged in your site.…

Hello @[deleted] Thank you for reaching out. By default, if you don't set any values to the Remaining Estimate field, it will automatically receive the exact same value configured for the Original time estimate (Estimated) field minor the time you have logged for your issue, as you can see in the screenshot below: That…

Hello @Matt Janssen Thank you for reaching out. Per your description, I understand you would like to see the sub-tasks on Next-gen projects as they are displayed in the Classic projects, displaying the sub-task under stories in the same column. Is that correct? Indeed, this view is not available in Next-gen projects yet,…

Hello @Frikan Erwee Thank you for your details. About the information you provided: Question: Is it happening to any other users or in other issues? Answer: No other users but If I imitate the user via admin function Ok, but is the problem happening to the developer in any other issues or just in this specific one?…

Hello @Aaron Geister Thank you for your answer. Since the internal Support team is already working on it, let's wait for their feedback about the problem. The Internal support team has access to the background of your site, so they have more information to investigate and give you a precise answer about that.

Hello @Frikan Erwee Welcome to the Atlassian Community. Please, ask the developer to provide us with the information below so we can properly troubleshoot why the description field is not displaying in the Issue view: * Provide us with a screenshot of how the issue is being displayed to the developer. * What is the device…

Hello @Mac Welcome to Atlassian Community! Basically, Jira Service Desk and Jira Software are just apps that run over the same basic application: Jira Core. Jira Service desk only adds extra functionality to the "Jira Core" application (SLAs, Customer portal, etc.). That being said, when you unsubscribe for Jira Service…

Hello @Radka Svobodova Welcome to the Atlassian Community! I'm not sure if I completely understood your issue, but it seems you are trying to add time (Hours and minutes) to the due date field. Is that correct? The due date field is a system date picker field that is used to fill the date when the issue is estimated to be…

Hello @pierre_gendre Welcome to the Atlassian Community! Per your description, I understand you are trying to copy all the users in the field "Access request for person" to "Request participants" when an issue is created, however, only the last user added in the "Access request for Person" is copied. Is that correct?…