Petter Gonçalves Atlassian Team

Hello @ABRAR ALMADI Welcome to the Atlassian Community! Per your description, I understand you have created a new script for Jira to calculate the time spent in each status, however, it is displaying negative values in some issues. Is that correct? Since you are asking a development question, I believe you might ask for…

Hello @Aaron Geister Per your description, it seems you are facing the same problem you reported a few weeks ago in the question below: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Approval-not-working/qaq-p/1365051 That being said, could you please provide us if you are still facing the same problem? Per…

Hello @Mike Donnarumma Thank you for reaching out. Unfortunately, it is not possible to change the default filter values that display in the customer portal when customers navigate to it. We understand how useful this functionality would be for SD customers, so we created the following feature request to get it…

Hello @Nicole Carbone Welcome to the Atlassian Community! Per your description, I understand you are trying to create a report that displays the issues resolved each day by user. Is that correct? There are some dashboard gadgets that can provide you with that information, as the two-dimensional filter statistic gadget.…

Hello @davidsp Thank you for reaching out. Per your description, I understand you are trying to create an automation rule that would be triggered when a Service desk ticket is created and would create a new issue in the active Sprint of your software board. Is that correct? About the following sentence: I have worked out…

Hello @cftl, Welcome to the Atlassian Community! Unfortunately, it is not possible to identify if a comment was added through Jira UI or E-mail. We understand this would be a useful functionality, so we created the following feature request to get it implemented: Have visibility on which channel the comment added Feel free…

Hello @Prasad Shiraskar Thank you for reaching out. Per your description, I understand you are trying to create an automation rule that will trigger when an issue is commented by an Agent and copy that comment to the linked issues if it is public. Is that correct? You can achieve it by using the new Jira Automation…

Hello @Didier Valencia Welcome to the Atlassian Community! In order to further troubleshoot your issue, please provide us with the information below: * Are there any specific actions that trigger the error you are facing? Like trying to create a new issue or navigate to a specific page? * Is it an intermittent problem or…

Hello @Dina Abezgauz Welcome to the Atlassian Community! Per your description, I understand you have created a new app for Jira where you configured a REST API call to get the issue list, attachments and trigger another request, however, you are being redirected to a login page instead of the attachment file. Since you are…

Hello @ybelahcen Welcome to the Atlassian Community! Per your description, I understand you have created a new app for Jira, however, you are not being able to connect that App with an external database due to a 404 error after launching atlas-run. Since you are asking a development question, I believe you might ask for…

Hello @Ivan Nicola Sini Thank you for your details and sorry for this late answer. About your first question, what do you mean by a double drill-down field? Would it be a cascading field? I believe you can basically use any custom field in the Automation rule, however, I believe that only the second level of cascading…

@You are welcome @a_bondarchuk Have a nice day!

Hello @Elad Ben-Noam Thank you for your details. Unfortunately, I believe we will not be able to identify what could be causing both reports to display different story points without taking a closer look at your issues, fields and reports. That being said, I suggest opening a ticket with our internal support using the link…

Hello @Marilyse_Gast Welcome to the Atlassian Community. As you can see in this thread, I believe that Atlassian Connector for Eclipse does not support cookie-based authentication and redirect to external auth services. Additionally, Since you are asking a development question, you can have more details and possible…

Hello @SHANAVASH MOHAMED Thank you for reaching out. Per your description, I understand you would like to add an additional row in the Filter results gadget to sum the column/fields you added to it. Is that correct? Indeed, Jira Cloud does not have this functionality today, however, we have the following feature request to…

Hello @Herve Le Toumelin Welcome to the Atlassian Community! Per your description, I understand you are using a default system filter that, as soon as you refresh the page, it goes back to their original query. Is that correct? Indeed, the default system filters can not be edited, although we have a feature request to…

Hello @PKlammer Welcome to the Atlassian Community! Per the description of your error and the screenshot you provided, I believe you must be facing the known bug below: When some users attempt to find assignees in Jira basic mode search, an error is thrown: "The Jira server was contacted but has returned an error response.…

Hello @Anuradha Madhyani Thank you for reaching out. Per your description, I understand you would like to set different screen schemes (with different fields) to the same issue type on the same project. Is that correct? Unfortunately, Jira does not have a way to map multiple screens with a different set of fields for a…

Hello @Krystian Thank you for reaching out. Per your description, I understand you would like to block issue notifications from being sent to the customers added as request participants in the issues of a project. Is that correct? The Request participants field was created to allow customers and organizations to view,…

You are welcome @Aditya Aryasomayajula Indeed, Jira automation is a very complete tool. With the rule I provided above, I can absolutely confirm that the notification will only trigger when all the sub-tasks of the parent are done. You just need to make sure you selected the condition "All match specified JQL" in the…

You are welcome, @Joao Baptista Have a nice weekend!

Hello @Jeremy Whittington Thank you for reaching out. Indeed, there are some bugs in Jira Next-gen that causes the CSV import/export functionality to don't work as expected, including the ability to link Epics to imported issues as you can see in the report below: Ability to import issues with parent-child(epic-task)…

Hello @Ianz Monteiro do Rio Thank you for reaching out. By the error returned in your Automation rule, I believe it is possible that the actor of the rule (Automation app user) does not have the permission to do the transition. That user is added by default to the role "atlassian-addons-project-access", so please follow…

Hello @Aditya Aryasomayajula Thank you for reaching out. Per your description, I understand you would like to notify the reporter of an issue when all the related sub-tasks are done. Is that correct? I believe the following automation rule should work for you: This would be the background of the rule: * The rule is…

Hello @Vinicius Correia Thank you for reaching out. The actor of your automation rule (Automation app user) is added by default to the role "atlassian-addons-project-access". That being said, I suggest checking the following steps: * Navigate to the Project > Project settings > Permissions > check if…

Hello @lea.maire Thank you for reaching out. Per your description, I understand you are trying to schedule a rule to comment on issues when they were not filled with a comment from the reporter in 14 days. Is that correct? Indeed, the Updated field considers any field update in the issue, however, you could use another…

Hello @Joao Baptista Welcome to the Atlassian Community! By default, Jira cloud has an e-mail handler configured to properly comment on issues when you reply to notifications with the issue key in the summary. Since the summary of the mention notification contains the issue key, the user that you mentioned should be able…

Hello @Tatiana Thank you for reaching out. Per your description, I understand you are not being able to see the Approvals required in the customer portal of your Jira Service Desk Cloud. Is that correct? In order to better troubleshoot the problem, please provide us with the information below: * Can you confirm if the…

Hello @oscar.klink Thank you for reaching out. Indeed, the rule you created should be transitioning a story to Done when the last sub-task of that story is transitioned to Done. I tested it in my own test instance, creating a Story and three sub-tasks under it. After I closed the third sub-task, the parent story properly…

Hello @Chris Shaffer Thank you for your feedback, however, it is pointed in the documentation that those advanced options (Validators, conditions, post functions, etc) are related to transitions, not statuses: Advanced workflow configuration Anyway, we can always mislead some information in Jira documentation since it's a…