Petter Gonçalves Atlassian Team

Hello @Arun Sorry to see you are facing this problem. Indeed, the problem you mentioned where imported attachments are not properly rendered in the new issue view is a known bug in Jira Application. We've reported it with our development team in the link below: Importing attachments via CSV is adding broken attachments…

Hello @Adrian Criado Thank you for reaching out. I'm sorry, but it is not clear to me what is the exact error that is happening in your Activity stream gadget and what is the exact relationship with the screenshots provided. In fact, the screenshots you sent only display how the gadget displays when no issues are returned…

Hello @Erik K. Schindeldecker Thank you for reaching out. Per your description, I understand you need to configure your Service desk queues to be based on organizations, so when your customers create new requests they are automatically added to the correct queue based on the customer organization. Is that correct? This can…

Hello @Galin Kostov Welcome to the Atlassian Community! Per your description, I understand you want to receive notifications only when the issues assigned to you get transitioned. Is that correct? I believe you might be able to achieve what you need by following the steps below: * In the field "FOR ISSUES THAT MATCH THIS…

Hello @Szymon Sobczak Thank you for reaching out. Unfortunately, it is not possible to import sub-task issues to Next-gen projects at this moment because of the following bug: CSV imports do not map Issue types for Next-gen Feel free to vote and watch the bug to increase its priority and also receive notifications about…

Hello @Spencer Hale Welcome to the Atlassian Community! Could you please describe exactly what kind of statistics you want to display in your reports? Also, to give you specific instructions on how to achieve it, I must know how you are registering your weekly work at the issues. Are you using a custom field or comments?…

Hello @Taeseok Ou Welcome to the Atlassian Community! Unfortunately, Jira Cloud does not have a functionality to sum the estimation of sub-tasks to their related parents. We have a feature request created with our development team to get it implemented: Sum estimates from sub-tasks in user stories Feel free to vote and…

Hello @Maria_Karbiner Thank you for reaching out. Sorry to see you are facing a problem. To allow the management of a specific Sprint in Jira, you must have the Manage sprints and Schedule Issues permissions in all the projects returned by the board filter where the Sprint is located. That being said, I believe the problem…

Hello @Jacques Larose Thank you for reaching out. The burndown gadget is based in the burndown report, which is configured to only include estimation from the parent issues (Stories) and not sub-tasks. This behavior is described in the documentation below: View and understand the burndown chart Story Points on subtasks are…

Hello @Kevin Huang Thank you for reaching out. Unfortunately, it is not possible to display Linked Confluence pages and Web links using the Filter results gadget. In fact, this gadget uses the same columns available in the issue navigator. We have the following feature request to get this implemented on Jira Cloud: The…

Hello @monas and @Hernan Halabi - Elite IT Consulting Group Actually, only the SLAs of open tickets will be recalculated when changing the SLA goals. Closed tickets will keep the same SLA goals, as mentioned in the documentation below: https://confluence.atlassian.com/servicedeskserver/setting-up-slas-939926373.html

Hello @Stephanie Redmon I'm not sure if you were able to fix this behavior, but analyzing your screenshots it seems you are using a Next-gen project. Next-gen projects use a different architecture than Classic projects, so you should use the field "Parent" in your JQL to properly return the Epic issues: Parent = PTL-49 Can…

Hello @cogx_tickets Welcome to the Atlassian Community! I believe there are some wrong parameters in your Postman request. Could you please try to run the following REST API endpoint (URL) directly in your browser and check if it works for you? https://cogxtickets.atlassian.net/rest/api/3/search?jql=project=TIC I'm not a…

Thank you for your feedback @Rune Johannessen Indeed, this behavior is a remnant from the old Jira renderer (Wiki Markup) that was updated to the new Markdown renderer (WYSIWYG). I have added this community question as an internal comment in the feature request to ensure your feedback will be received by our PMs. Let us…

Hello @QLNS Welcome to the Atlassian Community! You can use a global rule provided by Jira automation to properly clone the issue in another project and set it with a specific assignee when the original issue is transitioned. These would be the steps: * Navigate to Project A > Project settings > Automation * On the…

Hello @pavan.vasudev I'm glad to know my instructions have helped you. Since a field configuration can be applied to multiple projects, it is required the Administer Jira global permission to edit it.

Hello @JJ I'm glad to know your issue is solved. About the new behavior regarding the "raising the request on behalf of the customer" field, I kindly suggest opening a new question with the screenshot of the field so we can better visualize what could be causing that behavior. Since the community is a public portal, it's…

Hello @venkatesh reddy Thank you for reaching out. Unfortunately, Jira does not have a functionality to easily identify the users that didn't have logged in the application over a specific amount of time and delete it. We understand how this functionality would be useful to better manage your site licenses, so we created…

Hello @manoj reddy gajjala Thank you for reaching out. You can change the details and messages returned in the login gadget of Jira by manually edit its source files. You can follow the steps below to know how you can do it: Customize the login gadget in Jira server Basically, the steps would be: * For JIRA 6.4 and above,…

Hello @pavan.vasudev Welcome to the Atlassian Community! Could you please let us know what are the fields that are not appearing in your screen? If it is a custom field, can you provide us with the type? Also, are you using a Next-gen or Classic project? These are the default settings that could be hiding the field from…

Olá @IT Obrigado por contactar a comunidade Atlassian. Por favor, esclareça as dúvidas a seguir para que possamos lhe dar as instruções corretas: * Quando você se refere a apontamentos, você está falando de issues/tarefas do Jira? Não existe uma funcionalidade denominada de "Apontamentos" no Jira, então faço essa pergunta…

Hello @DMD CONSULT Welcome to the Atlassian Community! Per your description, I understand that your Jira application is not starting up anymore after you updated your Ubuntu and MySQL database. Is that correct? In order to further investigate what might be happening, can you please provide us with the error returned in…

Hello @Dave Menconi Thank you for reaching out. Per your description, I understand you have a determined number of platforms added to a select list custom field and you want the issue to be automatically updated with a specific assignee based in the value selected in your platform select list. Is that correct? If that's…

Hello @Yoshiko Saito Welcome to the Atlassian Community! Can you provide us what exact e-mails you would like to change its subject? Are you referring to issue update notifications? Today, you can use the inbuilt Jira Automation to send customized e-mails upon issue actions, which you can add customized subjects: Jira…

Hello @Chris Welcome to the Atlassian Community! Indeed, the post function to trigger webhooks does not work in a stable way if you select only the own transition to trigger it (WIth no events). We have a bug reported about this behavior: WebHooks not firing when the event triggered is Workflow post function Feel free to…

Hello @Arvindh Sekar Venkatraman It is possible to customize the workflow related to an issue type to require some approval steps in Jira software by using some workflow conditions, without requiring Jira Service Desk application. You can find more detailed information in the KB below:…

Hello @James Sywilok Sorry, but I think I didn't understand your question. Please allow me to provide you with some concepts so we can better confirm we are on the same page here: Story points and Time tracking are two different estimations that don't sum to each other. That being said, you can set both estimations in your…

Hello @Rune Johannessen Indeed, I agree with you that the wiki format displayed in the create screen of the customer portal is not intuitive. Unfortunately, the issue create screen (For the Customer portal and Internal UI) use the Wiki markup renderer, and that's what causes the table to display in that format. We have a…

You are welcome @paula Have a nice day.

Hello @paula Welcome to the Atlassian Community! The statuses in Jira Next-gen are strictly related to the board columns you have. In fact, the only way to add new statuses in Next-gen would be by creating new columns, so each column represents a single status in your project. Per your description, I understand you would…