Petter Gonçalves Atlassian Team

Hello @GASPARINI-COZ Thank you for reaching out. To properly edit the security level of an issue as a Jira administrator, you must do the following steps: * Navigate to your project > Project settings > Permissions > Add your user with the Set Issue Security permission * Navigate to the hidden issue and click on the lock…

Hello @Aymen Maamri Thank you for reaching out. In order to set the Manage Sprints permission when creating your Permission scheme via REST API, you can follow the example displayed here, using the parameter MANAGE_SPRINTS_PERMISSION to update it as you need: curl --request POST \ --url '/rest/api/3/permissionscheme' \…

Hello @Praktikant PM Thank you for reaching out. Unfortunately, it is not possible to add user properties to a Service desk customer. We understand how this functionality would be useful, so we created the following feature request to get this implemented: Ability to store additional information about customers Feel free…

Hello @James Sywilok Welcome to the Atlassian Community! You can absolutely use two different metrics (Story Points or Time tracking) to measure the estimation for your team. The only requirement to achieve it would be to use a Classic Scrum project, not Next-gen. There are some reports that will display different data…

Hello @Rune Johannessen Thank you for reaching out. Checking the screenshots provided, I believe you might be misunderstanding where the custom field description is displayed in the issue view. Please, allow me to provide you with some details to ensure we are on the same page: The description of the custom field is used…

Hello @[deleted] Thank you for reaching out. Per your description, I understand you have an automation rule that creates a new issue when a transition is executed on an existing issue. Additionally to that new issue creation, you want to copy the issue key of the new issue created to the summary start of the original issue…

Hello @[deleted] Please, note that the "requires" link type is a custom link type created by @Stuart_Fuller, as he mentioned in the description of the question, so the instructions provided to his scenario. To apply the same instructions to your site, you would need to create a custom link type named "required" or use…

Hello @Tobias Kaufmanas Thank you for the screenshot provided. Your logic is completely correct: The rule is run before the parent gets set in the subtask, and this is causing the rule to fail. To fix this behavior, you must add the action "Re-fetch issue data" to the rule before the final action: Let us know if it works…

You are welcome @Tom Browning

You are welcome @jamie royce Let us know if you need further instructions about the suggestions provided.

I'm glad that my answer have helped you, @Marcel E_ Have a nice week ahead and let us know if you have any other questions.

Hello @gursannikov Thank you for reaching out. Per your description, I believe the Sprints displayed in the Sprint drop-down are still active in your site, however, no issues are added to them and the boards related to the Sprint were deleted. We have a bug report about this behavior: On agility projects, related sprints…

Hello @xx Welcome to the Atlassian Community! By the screenshot you provided, you have configured the Story swimlane and need to customize which fields you want to hide/show in the swimlane. Unfortunately, it is not possible to customize the fields in the swimlanes, however, we created the following feature request to…

Hello @Peter.Schmitz Welcome to the Atlassian Community! The distribution of the fields in the card layout can not be changed as you need, however, it is possible to display the story points field in the right-hand side as you need in Scrum Boards. To achieve that, you will need to select the Story point as the estimation…

Hello @jamie royce Thank you for reaching out. The best solution to achieve your need will depend if your clients must have interactions with the team directly on the issues (Help Desk) or if these interactions would be done by a different channel, so Jira would only be used for internal management with no client…

Hello @GIOVANNI ORREGO Welcome to the Atlassian Community! Analyzing the description of your question, I'm not completely sure if: * You would like to completely restrict the view of the issues to the specific team member assigned to it (Even out of the board view) OR * You just need to display a customized board for each…

Hello @Tom Browning Thank you for reaching out. Indeed, the ability to preset and hide the summary field from the customer portal of Next-gen projects is not available at this moment, however, this functionality is already being tracked in our roadmap. In fact, we created the feature request below to get it implemented:…

Hello @Tobias Kaufmanas Thank you for reaching out. Indeed, Jira Next-gen projects have a different architecture than Classic projects, so some functions in Jira automation might not work as expected as explained in the Bug issue reported below: NextGen Software projects are fairly broken in cloud automation However, the…

Hello @Daniel Schulz and @Marcel E_ Sorry for the delayed response and thank you for the details provided. I took some time to further investigate it, however, I was able to come up with another possible root cause: Per your description, it seems you are able to manage Sprints (Delete, complete, etc), however, not able to…

Thank you for the information @Saurabh Soni After further investigation, I was not able to reproduce the problem on my test site or find any other related report about the behavior mentioned, so I could not test the steps provided and confirm if it fixed the problem. @Jovita Mathias, can you please confirm if you are still…

Hello chester.hansen@pillpack.com Welcome to the Atlassian Community! Per your description, I understand you configured a rule to send notifications to a person that is not a customer in your Service desk application. Additional to that, you want that same person to be able to comment on the service desk ticket by sending…

Hello @Andy King Welcome to the Atlassian Community! Per your description, I understand you are not being able to reference a date picker custom field with the smart value in the e-mail sent from an automation rule. Is that correct? In order to confirm you are pulling the correct date field and not another custom or system…

Hello @Victor James Castigo Welcome to the Atlassian Community! Indeed, the view permission to anonymous users is required to allow your customers on a Service desk Application to access your knowledge base in Confluence server. We have the following bug report to fix this behavior: Knowledge Base for unlicensed users not…

Hello @Caldwell Clarke Welcome to the Atlassian Community! Indeed, the parameter "issueLinkType" return inconsistent results when using the operators "!=" and "NOT IN". We created the following bug to fix this unexpected behavior: JQL issueLinkType is inconsistent when using != or NOT IN operators Feel free to vote and…

Hello @Kristan McDonald Welcome to the Atlassian Community! The field related to the releases menu in the issue view is called "Releases panel". Please, follow the steps below to properly troubleshoot why this is not appearing to you: * Navigate to your project > Project settings > Screens > Ensure the "Releases Panel" is…

Olá @Alisson Lima Sinto muito por você estar tendo problemas para inicializar o Jira. Verificando o erro retornado no log, realmente a causa raiz do problema é que o Jira não esta conseguindo encontrar o keystore durate a inicialização, similar ao problema reportado na documentação abaixo: Diagnosing SSL Issues Como…

You are welcome @Jimmy Marchant Have a nice weekend.

Hello @Shannon Griffin I'm sorry to see you felt disheartening about the community approach, it was not my intention to cause you this feeling. Please, allow me to clarify a few concepts about the Community channel: As you know, the Atlassian Community is a public channel. The goal of the Community is to provide solutions…

Hello @Jimmy Marchant Yes, you can absolutely select which issues you want to apply the automation based on a keyword provided in the summary field. To achieve that, you must use the advanced JQL query with the parameter "Summary" and operator "~", as displayed below: To know more details on how you can filter your issues…

Hello, Just a quick update about this question in order to better clarify it: You can easily create a sub-task from an existing parent issue by navigating to parent issue > click more actions (•••) > Create Sub-task in Jira server, or Clicking in Create subtask ( ) at Jira Cloud. When it comes to Automation: Jira Cloud -…