Petter Gonçalves Atlassian Team

Hello @Thomas Unterstaller Welcome to the Atlassian Community! Unfortunately, Jira does not have a feature to highlight new comments added since you last visited an issue. We have a feature request created to implement this feature in Jira Cloud: Highlight new comments since the user's last visited session on an issue Feel…

Hello @Дмитрий Прогонов I'm glad to know I was able to properly understand your request (Google translator is awesome!). :) Answering your new questions: Even if your Jira license expires, you will be able to upgrade to any versions released before your license expired. That being said, you should be able to update Jira to…

Hello @Bo Glenn To be able to share an issue with a specific user, he must be added to the request participants field. The organization field only allows the customer that reported the issue to add the users of the same organization to the request participants field (If this is defined in the customer permission page),…

Hello Everyone, Additionally to the option suggested by Tarun, we have a feature request created to allow a JQL search based on the duration time of a Sprint in Jira Cloud: search for issues raised during a sprint Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any…

Hello @Jonatan PINO Welcome to the Atlassian Community! Per your description, I believe you are talking about the Roadmaps feature provided in Next-gen projects of Jira Cloud application. Is that correct? Unfortunately, the timeline data range limit of Roadmaps is -1y past and +2y future from today, so you are not able to…

Hello @serge calderara It seems you are facing a different error than the one described in this issue. This issue is specifically about the dashboard view as a wallboard, however, it seems you are facing a login/permission error by your description. Can you please provide us with a screenshot displaying the error of…

You are welcome, @Spencer Hale If you have any questions about the instructions provided while creating your report, please feel free to ask me directly in this question. Now, if you need help to achieve something different from the initial question summary, please create a new question so other users looking for the same…

Hello @Aditya Sharma Thank you for reaching out. Since you are asking help to upload a plugin using Atlassian Connect, I believe you'll find more structured help and possible workarounds in the Atlassian Developer Community: https://community.developer.atlassian.com/ The mentioned portal was specifically created for…

Hello Everyone, A quick update to this question: Today, it is possible to properly export issues and their related epics (including the link between them) to a CSV file in Jira Cloud and Server applications. For Jira Classic projects (Software or Service desk), these would be the steps: * Click in the filter drop-down at…

Hello @Дмитрий Прогонов Welcome to the Atlassian Community! Per your description, I understand that you are facing the error displayed in the screenshot when you select any day in the month of May in a date picker field. Is that correct? Indeed, this is a known bug in Jira Application that we have already reported to our…

Hello @Erik Macias Digging a little bit more about the location field. I found out that this is a new functionality of Jira Cloud, so it is not available in Server yet. Indeed, the only way to remove the board from the drop-down on Jira Server now would be by restricting your users from seeing this board filter. Can you…

Hello @pedro.bergmann Thank you for the details. Since the issues are properly displayed in the Issue navigator but not on the board, it's 100% correct to say that the problem is in the Board settings or an incompatible project type (In case the Service desk project is Next-gen). The column mapping I suggested before is…

Hello @Bo Glenn Welcome to the Atlassian community! Per your description, I understand you have not changed any details related to Agent or Customers notifications yet to achieve the scenario you are looking for. Is that correct? Please, Allow me to provide some concepts and details about each topic you have so we can give…

Hello @Tijs Keijsers Thank you for reaching out. In order to further troubleshoot the bug you are facing, please try the steps below and provide us with the required information: * Check if you are using one of the supported browsers, as described in the documentation below: Supported platforms * Check if the same problem…

Hello @John.Cockerham Thank you for reaching out. Unfortunately, it is not possible to include the comment added when resolving an issue on the same request resolved notification. We have a feature request to allow this option: Comment in Request Resolved notification Feel free to vote and watch the suggestion to increase…

Hello @pedro.bergmann Welcome to the Atlassian Community! Per your description, I understand that the JQL query "project = SERVICEDESK AND labels = WEBSITE" is not returning any issues, although you have issues labeled with "WEBSITE" in the SERVICEDESK project. Is that correct? In order to better troubleshoot the problem…

Hello @Andrew Zimmerman Thank you for reaching out. You can export most of the development panel information by adding the column "Development" in your CSV export: Unfortunately, I'm afraid we don't have a functionality to export the repository name, so we created the following feature request to include this information:…

Hello @Danno Thank you for reaching out. I believe the best option in Jira to display a panel with an instructional message to fill the issue fields would be by using workflow validators. Besides that option, you can also use the custom Message fields (View and Edit) to display a static text when editing/viewing an issue:…

Hello @Miftah Farid Thank you for reaching out. In order to better troubleshoot the problem you are facing, can you please confirm if you are using the Service Desk automation (Under Project settings > Automation) or the new Jira Automation (Under project settings > Project Automation)? Also, can you provide us with a…

Hello @Szymon Sobczak I found the detailed question you created regarding the 500 error you were facing when moving issues: https://community.atlassian.com/t5/Jira-Software-questions/Error-500-when-moving-issue-in-next-gen-project/qaq-p/1417954 I provided some instructions that might help you work around the problem. Can…

Hello @Szymon Sobczak I believe you are being impacted by the bug below, where the creation of a new component during the move option can cause the 500 error: Adding a new component when moving issue returns a 500 error To work around the problem, click the back arrow twice of your browser when you get the 500 error to get…

Hello @Szymon Sobczak Could you please provide us with a screenshot of the error returned when you try to move your issues from one project to another? Is this problem happening when you try to move issues from Classic to Classic projects or just when moving them between Classic and Next-gen projects? Also, can you check…

Hello @aynura.nasibova You are welcome! As mentioned before, once you configure the same screens, you must configure the same Field configuration for both Jira Software and service desk to ensure the same fields are available: Specifying field behavior P.S: Once you do it, the same fields should be displayed in both…

Hello @Erik Macias Thank you for reaching out. You can remove the board from that list by changing its location. These would be the steps: * Navigate to the board > Click in the three dots icon "..." > Board Settings * In the General tab, click to change the location of the board, changing it to a different project or…

Hello @SQAMonkey Thank you for reaching out. To completely delete the screen you want, you will need to remove it from the three workflows it is added to and from all the workflow transitions. P.S: Note that these screens will not appear in the relevant workflow transition anymore once you delete it, so make sure you will…

Hello @imtiaz.ali Thank you for reaching out. We suggest checking the following steps to properly troubleshoot why the user is not receiving notifications: * Navigate to your project > Project settings > Notifications and confirm the "Current Assignee" is properly added to the Issue Assigned notification * Ask the user…

Hello @Emily Fuller Thank you for reaching out. Per your description, I was not able to clearly identify what is the exact relation/link you have configured between your sub-tasks and Epic issues. I believe you have used the default issue link functionality, is that correct? If that's what you did, you can automatically…

Hello @Amit Vaidya Thank you for reaching out. Per your description, I understand you expect the JQL query you created to only display the worklog entries from the author you selected when opening the issues returned. Is that correct? I believe you might be misunderstanding how the JQL search works in Jira, which can…

Hello @Toby Pittman Thank you for reaching out. I was not able to find any recent bug reports or other teams facing a similar error in Jira SD 4.10.0. That being said, please provide us with the following information so we can properly troubleshoot the issue and confirm we are on the same page: * Which notifications are…

Hello @aynura.nasibova Welcome to the Atlassian community! Jira Service Desk and Software are just sets of functionalities that run over the same Jira Core application. That being said, you can indeed share the same fields and screens between those projects, except those fields available only for a project type (Request…