Petter Gonçalves Atlassian Team

Hello @Julien Guilbert Welcome to the Atlassian Community! Per your description, I understand that when you add a new group as the editor of your dashboard and click to save, it does not display together with the other groups under the "Éditeurs" section. Is that correct? Please, check the following steps: * Before…

Hello @UltimaWeapon Thank you for reaching out. Unfortunately, the instructions of the guide are not applicable to the New issue view of Jira Cloud. We have a feature request opened to enable the changes in jira.table.cols.subtasks to affect the new issue view: Updating jira.table.cols.subtasks in Advanced Settings has no…

Hello @Steffen Jantke Thank you for reaching out. Per your description, I understand you want to return the issues of the project "xxx" in which comments contain "tomato" together with its child issues. If that's what you are trying to achieve, your JQL query is wrongly configured with the "And" parameter, which should be…

Hello @Henry Yei Thank you for reaching out. Actually, there is no direct relationship between an active sprint and a project, so you can not restrict the Sprint to be selected from a specific project. Explaining better, the active sprint parameter of Jira automation does not refer to a specific project, but to a board(s)…

Hello @Vishal Biyani Thank you for reaching out. Unfortunately, Jira automation does not have a rule to use the number filled in a custom field to determine how many times an action should be triggered. We have the following feature request created to implement this possibility: Ability to repeat/loop on a brach for a…

Hello @Dr0n2eR Kai Welcome to the Atlassian Community! The following scenarios might cause that error if you are using SSL in your Jira Server instance: * your certificate is self signed. * the Certificate Authority (CA) is unknown, or is not one that Android / iOS trusts by default (for example it might be a new CA that…

Hello @Robert Davenport There are no limits or recommendations for archiving projects in Jira since the number of issues in a specific project will not affect the performance, but yes the total storage data you have in your site. In fact, the project archiving is a feature created to keep the search and organization of the…

Hello @Jean-Philippe Gras Welcome to the Atlassian Community! If you flag the select box of the Cloud site in the list (eliis.atlassian.net), it will replace the old links of the import file with your new site URL (The target site you're importing the file). This will create an additional link from your new site to the…

Hello @Bob Sochacki Welcome to the Atlassian Community! Per your description, I understand the two-factor authentication you configured with DUO is not being triggered in the time you stipulated unless the user selects to logout from his account. Is that correct? It is expected behavior that the two-factor authentication…

Hello @Azer Kerimzade Welcome to the Atlassian Community! Per your description, I understand you are using some kind of automation/listener (Maybe the inbuilt Jira automation) to transition an issue when it gets added to a determined Sprint, however, the transition screen does not display when the transition is done…

Olá @Henrique Degan Infelizmente, não é possível preencher campos de um chamado no Jira baseado no texto adicionado no corpo de e-mail, entretanto, existem alguns apps disponíveis que providenciam esta funcionalidade. Eu vi que você comentou no título desta questão que esta criando esses chamados através de "Email this…

Hello @Josh Topel Thank you for reaching out. Can you confirm if you are using a Next-gen or Classic project? The errors returned to you usually happens when the workflow does not allow the current status of your issue to transition to the destination status (AWAITING UAT). In other words, to allow the automation to…

Hello @Paul Madison Thank you for reaching out. Per your description, I understand you would like to edit the fields displayed in the customer notifications of a specific request type. Is that correct? Although you can individually set most fields (As described here) instead of using the ${request.details}, it is not…

Hello @Tricia Wetherwax Thank you for reaching out. Could you please let us know if you are currently using Jira Cloud or Server? By the description of your question, it seems you're probably being impacted by one of the settings below in your Roadmap view: * Your plan level filter might be restricting your done issues…

Hello @Brad Welcome to the Atlassian Community! Unfortunately, Jira Automation does not support a smart value to display the entity properties of Jira Service Desk organizations. We understand how this smart value would be useful to achieve some needs, so we created the following feature request to implement it: Access and…

Hello @Anderson da Silva Thank you for the details. You can choose one of the options below to properly trigger actions upon events in your Jira server application: * Use a third-party app from the Atlassian Marketplace to create a script/automation. Here are some options: Scriptrunner for Jira Server Power Scripts…

You are welcome @Alexandru Gangea Have a nice weekend!

Hello @Manjunath Angadi Thank you for reaching out. By the description of your error, you must be facing the following bug in your Jira Cloud site: Rearrange gadgets or change dashboard layout is failing The bug above happens when one or more Service desk gadgets in your board are broken or your user does not have Agent…

Hello @Alexandru Gangea Welcome to the Atlassian Community! In order to mention a Jira ticket in a Trello card and display this information in the related ticket, you must install the free app Jira Power-up for Trello: Jira Cloud Power-Up for Trello Also, the link is only visible in the old issue view of Jira. These would…

Hello @Bill Sheboy First of all, thank you for asking this question. This is definately relevant to know our customer sentiment about our approaches in the Community. So, going straight to the point: The "Was this helpful?" pop-up is intended to create a feedback channel between the community and the Atlassian team, so we…

Hello @Administrator Admin I see you have opened a question about this same request: https://community.atlassian.com/t5/Jira-Software-questions/How-to-get-Authorization-code-without-showing-popup/qaq-p/1465846 Please, let us know if you have any questions about the answer provided there.

Hello @Administrator Admin Thank you for reaching out. Unfortunately, Jira Cloud does not have an inbuilt way to avoid the authorization pop-up by turning-on/off a feature flag or authorization token in the background of the application. In order to get tips and suggestions about the creation of code/script to achieve this…

Hello @Pascal Kiechl Thank you for reaching out. Per your description, I understand that you are looking for a REST API that returns the fields added to the "create screen" by setting the issue type in the call. Is that correct? I'm afraid Jira does not have a REST API call where you can select the issue type to return the…

Hello @Gian Israel Nampi Thank you for reaching out. Can you confirm if you are using Jira Server or Cloud application? I ask this question because your REST API format is on the Server format, however, your support tier is selected as Jira Cloud, which would use a different format for the REST CALL:…

Hello @christoph_ackermann_marquardt_com Thank you for reaching out. To automate the execution of the CSV export automatically over a period of time you can either create your own script/app or use one of the existing apps in our Atlassian marketplace. Allow me to provide you with more details: * If you want to create your…

Hello @Pedro Mateus Silva Schawirin Welcome to the Atlassian Community! Both the Service desk ID and Request Type ID can be found by running REST APIs in your Service desk project. Here are the exact steps: * To return the Service desk ID of your project, run the REST API below, replacing "yourdomain" by your current Cloud…

Hello @Anderson da Silva Thank you for reaching out. Could you please let us know why do you need to capture the UI events of your Jira Cloud application? More specifically: * Are you facing any errors that you would like to troubleshoot? * Are you looking for a way to audit your application events? * Or are you needing to…

Hello @Khiman Louër Welcome to the Atlassian Community! Can you please provide us with the complete error message to better troubleshoot why your Trello import is returning the error? More specifically, what is returned after "Data may be in an unstable state:"? There are a few bugs in the import client from Trello that…

Hello @Gobinda, I suppose you're using the Git Integration for Jira app to achieve your need. Is that correct? If that's the case, please reach out to their support team in the link below to know how you can automatically create a Jira ticket from a commit in AWS Codecommit: BigBrassBand Support Let us know if you have any…

Hello @[deleted] Welcome to the Atlassian Community! By your description, you're still using Bitbucket integrated with your Jira Server instance. Is that correct? Also, can you confirm if you're still receiving this message or noticing any other performance issues or functional problems? The error message returned to you…