Petter Gonçalves Atlassian Team

Hello @Prem Pandian Welcome to the Atlassian Community! Can you please provide us with the Azure application that is equivalent to the AWS service catalog and allow the creation of VMs? This kind of integration is not inbuilt in Jira Application. Instead, it's usually provided by a connector of the own vendor in our…

Hello @Lynx Technology Admin Thank you for reaching out. We see that you've already opened an internal ticket with our support team, so we'll reach out to you in that ticket to further troubleshoot the error returned. Best regards.

Hello @shawneelambert Welcome to the Atlassian Community! Could you please provide us with some of the features you are expecting in the project management apps so we can provide you with the ones that might achieve your need? Today, there are several apps in Atlassian Marketplace that can be defined as "Project…

Hello @Forms HK, Welcome to the Atlassian Community! You can follow the steps in the documentation below to properly generate a new Server ID and upload it in your current Jira installation: Change the server ID for an instance of Jira server P.S: Consider the following warnings before running the database commands: *…

Hello @Ron Thank you for reaching out. Can you please confirm if you've migrated your environment from Jira Cloud recently? I ask this question because the incorrect format displayed in your Server ID seems to be an old Jira Cloud site identifier that uses 32 hexadecimal characters (0-9 a-f) to identify the instance. If my…

Hello @gobinda Welcome to the Atlassian Community! Jira does not have an inbuilt way to integrate with AWS Codecommit, however, there are some options to achieve what you are looking for: * You can use one of the third-party apps created to integrate Jira with git that supports AWS Codecommit, as Git Integration for Jira…

Hello @JoelF Thank you for reaching out. Both the Velocity Chart and Burndown reports refer to the exact same data and amount of Story Points in your board, however, from two different perspectives. While the Velocity chart focuses on the amount of value delivered in each sprint, the Burndown Chart shows the actual and…

Hello @[deleted] Welcome to the Atlassian Community! Per your description, I understand that you would like to automatically create a pre-determined set of issues (Epics and Stories not having any links between them) with a default template for each client you have, at the time that is more convenient to you. Is that…

Hello @Aleksandr Welcome to the Atlassian Community! The 500 internal error you are facing is a known bug in the import client of Trello to Jira application that we're currently working to get fixed: Trello Import to Jira throws 500 error Feel free to vote and watch the bug to increase its priority and also receive…

Hello @Fowler Thank you for all the feedback provided. Indeed, Jira Next-gen was initially created to be a simpler version of the Classic Jira, designed to those customers looking for a straight forward solution with fewer options of customization (Similar to Trello). Maybe the name "Next-gen" gave the incorrect…

Hello @Martin Baillie Thank you for reaching out. I tried to reproduce your issue in Safari 13.1 (15609.1.20.111.8), using both a Classic and Next-gen Scrum projects in my Jira Cloud test site, however, the Active Sprint is displayed just fine to me: That being said, please provide us with the information below so we can…

Hello @Fowler and @Sam Mohyee Sorry for my late reply. Please, allow me to bring you some context about Jira Automation and why we are still working to support some of the features in Next-gen: Jira automation is not a functionality built from the very beginning by Atlassian, but an app from a third-party vendor that was…

Hello @arashebrahimi Welcome to the Atlassian Community! Since this is a development question, I believe the best place to ask for help is in the Atlassian Developer Community: https://community.developer.atlassian.com/ The mentioned portal was specifically created for development questions, where you will find articles…

Hello @Ashok G Thank you for reaching out. The only format that can be used to import the changelog history of issues to Jira would be JSON: Importing data from JSON Using a JSON file, you will be able to import any kind of changelog history (Fields, dates, authors, etc) together with your Jira issues. That being said, I'm…

Olá @marcia.carneiro Bem-vinda a comunidade Atlassian. A linha que mostra a estimativa total de pontos em sua captura de tela não é referente às tarefas no seu backlog, mas sim a sua Sprint. Dito isto, você ainda não moveu nenhuma tarefa para sua Sprint, por isso a estimativa esta retornando "0". Por favor, clique e…

Glad to know you were able to solve your issue, @Lily Tran Let us know if you have any other questions.

Hello @Hilde Ariansen Thank you for your information. Since you're able to login in your mobile app, can you check in your profile what is the email you're using to log in and properly use that same email to log in to your browser? Additionally, try to login directly to your Jira site. Its address might be displayed in…

Hello @Rory Galvin Welcome to the Atlassian Community! I'm not sure how you are adding your project actions and risks in your Jira and what exact information you want to display in your meetings, however, if all the presentation items are based on issues, there are a few reports/gadgets you can use to display its content…

Hello @Lily Tran Thank you for reaching out. By the URL logged for your user, I believe you are using a Jira Cloud site at this moment. Is that correct? If that's true, your REST API call is wrongly referencing to a Server format. Try the following format: yourdomain.atlassian.net/rest/api/3/issue/{issueIdOrKey} If you are…

Hello @Peter Jupp Welcome to the Atlassian Community! The structure of your REST API call seems to be correct to me, however, there are a few background data that I would like to doublecheck with you to confirm we are on the same page here. That being said, please check the steps below: * I see you added most of the…

Hello @Muhammad Ramzan_Atlassian Certified Master_ I would like to thank you for your contribution, however, note that @Colin Huang is talking about Customer notifications of Jira Service desk projects, so the instructions you provided are not applicable to his scenario. Anyway, thank you a lot for your efforts and please…

Hello @Colin Huang Thank you for reaching out. Since the notifications are not being sent only to some specific customers, I suggest checking the steps below to properly troubleshoot it: * Confirm if the customers that are not receiving notifications are properly added as reporter or request participants in the Issue. *…

Hello Hilde, Were you able to work around the problem with the suggestions provided?

Olá @myindaia Obrigado pelo contato. Problemas de performance no Jira sempre geram um desafio para detectar sua causa raiz e requerem acesso aos logs aplicação para uma investigação mais a fundo. Visto que o leque de possibilidades é extremamente vasto para problemas de performance (Desde a capacidade de memória até um…

Hello @Nikola Rezachev Thank you for reaching out. Since you are asking for help integrate your plugin with Jira database using Active objects, I believe the best place to ask for help is in our Atlassian Developer Community: https://community.developer.atlassian.com/ The mentioned portal was specifically created for…

Hello @Leonard Winck Thank you for reaching out. Per your description, I understand you would like to create a report that returns the number of tickets created for each value in the "Domain of Reporter" field you currently have in the last 6 months, automatically updating that report when issues with new reporter's…

Hello @Christian John Thank you for reaching out. Please, note that the problem mentioned in this thread was already addressed: It is caused by a wrong translation when using the German language, where the "Edit Sprint" button was being added as "Sprint beenden" which means "Sprint end", causing confusion: Wrong…

Hello @Alan Moss Welcome to the Atlassian Community! Unfortunately, Jira SD Cloud does not allow the "Reply-to" field to be considered as the reporter in the creation of a ticket. We have a feature request created to allow this functionality: Allow use of "Reply-To" for the Reporter Field Feel free to vote and watch the…

Hello @Inventory Manager Thank you for reaching out. Per your description, I understand that you would like to add a custom pop-up that would be triggered when an Admin clicks to uninstall a plugin. Is that correct? Since you need help with a development question, I believe the correct place to post this question would be…

Hello @Rajaravikiran S Thank you for reaching out. Unfortunately, Jira Server does not have the possibility to restrict the users displayed in the reporter field to a defined group. That being said, we have a feature request created to implement this option: Limit User Picker to members of certain groups/roles in System…