Petter Gonçalves Atlassian Team

Hello @rakshanda_bhat Welcome to the Atlassian Community! By the description of the error, I believe you're facing the bug below where a previously removed user cannot be removed from a group by the API DELETE /rest/api/3/group/user: Previously removed users cannot be handled by using the Users/Groups APIs This bug happens…

Hello @Karolina Veberaite Thank you for reaching out. Can you please confirm if you are using the Jira Cloud for Slack (Official) application to connect your Jira and Slack? Supposing you are using the application mentioned above, you're correct in your affirmation that the projects displayed when connecting to a new…

Hello @Shyam Sunder Reddy Gade and @Patrick Tabelander Just as mentioned by @Earl McCutcheon, we identified that this error is caused by a global issue that is currently affecting several customers using Google sheets. We received an update about an hour ago from our internal support team that the problem was properly…

Hello @saiteja.tirunagari Welcome to the Atlassian Community! We identified that this error is caused by a global issue that is currently affecting several customers using Google sheets. The last update from the Dev team engaged on the fix implementation was that the problem was properly addressed and the fix is currently…

Hello @BIjo Punnoose Thank you for reaching out. Can you please confirm if the mentioned custom field is related to a Classic or a Next-gen project? If you are referring to Classic projects, the same options are displayed to all projects on your site as it is the exact same field shared between all the projects. In other…

Hello @Tamás Molnár Welcome to the Atlassian Community! Jira Cloud incoming email can only be configured with an IMAP or POP email server, so I believe it does not accept a google group or any distribution list as the incoming email address. Anyway, could you please confirm what are you trying to achieve exactly? I mean,…

Hello @Jason Huntowski Thank you for your detailed answer. I completely agree with you that the application should display a detailed error message/logs when the attachment size exceeds the limit during the issue creation from email, especially to the customer sending the request. Today, only the generic error "mailbox is…

Hello @Mike Sharkey Thank you for reaching out. Per your description, I understand the employee's quarantine filter is blocking Jira notifications because of their own name added in the email notification. Is that correct? Unfortunately, Jira/Confluence does not allow the edit of the email templates (see JRACLOUD-7108),…

Hello @Jason Huntowski Thank you for reaching out. I can confirm that I was not able to reproduce your issue on my personal Jira Service desk Cloud site by creating an issue through email including 8 attachments (.JPEG, added through a test portal customer). In fact, I believe you are being impacted by a different…

Hello @Alex Kiselev _Itransition_ Thank you for reaching out. Unfortunately, the background logs of Jira Cloud are not accessible, neither the access-logs. We have the following feature request to allow the view of these logs to the site admins: Provide the ability for Cloud Admins to access application logs Feel free to…

Hello @Mahriah Alf Thank you for reaching out. Checking in my personal Cloud site with Advanced Roadmaps, the settings applied under the "View settings" drop-down remain selected even after refreshing the page: Can you confirm if we are talking about the same feature? If not, can you provide us with a screenshot of the…

Hello @アレン Thank you for reaching out. Per your description, I understand that you are looking for a Gantt Chart that could display its colors based on the issue of progress (Start and End date). An option that provides you with this functionality would be the Basic and Advanced Roadmaps feature provided with the…

Hey @Mariana_Pryshliak_Saasjet By the collection and tags selected, I believe the user is asking for an invitation link to internal users of Jira Software application, not service desk customers. Anyway, thank you for your answer! It may help other users looking for this option in Service desk.

Hello @Test User Welcome to the Atlassian Community! Per your description, I understand you would like to generate a link that you can share with your users and they can use the sign-up to your Jira Application (Being added with a valid license). Is that correct? You can follow the steps of the documentation below to…

Hello @Jeroen den Otter Thank you for reaching out. I believe you are using the third-party app Microsoft Teams for Jira to connect your Microsoft teams with Jira. Can you confirm if that's the app you're using? The error returned to you is just a generic indication that the connection could not be done with your server.…

Hello @klauskobald Thank you for reaching out. Per your description, I understand you are trying to configure an SMTP email server to send notifications in your Jira Cloud Free. Is that correct? as you can see in the documentation below, it is not possible to set an SMTP email server in Jira Cloud application (The…

Hello @Mary Padilla Thank you for the explanation. Can you please confirm if you are using a Next-gen or Classic project? Supposing you are using a Classic project, you must map the status "ready for deployment" to any column between the first and the last column of your board, also keeping it with no resolution set…

Hello @Fabio Maia Please, allow me to clarify some details: Even if I did it - _go directly to Settings > issues > Statuses > Click to edit the status and check the ID at the end of your browser URL - Jira would show just one ID, but Jira has many Ids in back end. Just I mentioned before, this is expected behavior. The…

Hello @Adrian Miraszewski Welcome to the Atlassian Community! I'm not familiarized with the Polish language so I may have misunderstood your screenshot, but it seems you are facing the following bug where the agent language is used for the status name in the customer notification: Translated status doesn't work in customer…

Hello @Juan Du Toit Thank you for reaching out. Indeed, The new issue view does not reflect the format set in the look and feel of Jira application. We have a task created with our development team to fix this behavior: New issue view: custom date/time format setting not respected in the new view Feel free to vote and…

Hello @Mary Padilla Welcome to the Atlassian Community! Per your description, I understand that you have an extra status in your Sprint called "Blocked" and the Story points in that status is added with the same color that the "In Progress" status in your Sprint Health Gadget. Is that correct? In fact, the colors in the…

Hello @Evandro Ribeiro Dutra Welcome to the Atlassian Community! I see that you've opened an internal ticket with our team, where we are already troubleshooting the problem with you. Once we get the Cloud migration Assistant to work and finish your migration, please provide in this thread with the steps applied so it may…

Hello @Julien Guilbert Thank you for the details. After some time investigating your issue and trying to reproduce your scenario (Using French as the default language), I found a reported bug that might be causing the behavior you are facing: When editing Dashboard and adding a 'User' editor, the username does not appear…

Hello @Bob Sochacki Usually, an open page does not update itself without the action of the user if he is not currently visualizing it. The only thing that would not follow this behavior would be if you have any automation rule that could trigger an action from the user. That being said, if you set your session to timeout…

Hello @Brad Sorry for my late reply. I was looking for some possible options to achieve your need with Jira automation. After some time digging and asking other colleagues, the best way to send custom emails that I was able to find would be by using a user picker custom field to automatically get the PoCs based on the…

Hello @Karthik SM Welcome to the Atlassian Community! Indeed, it seems that we don't have any third-party apps that integrate both Jira Service desk and Nautilus. To develop your own integration, you can refer to the documentation below: Jira Cloud REST API Getting started - Atlassian Cloud Developer For more details and…

Hello @Émile Robillard Welcome to the Atlassian Community! You can sum the story points of Stories related to an Epic by using the {{lookupIssues}} action in Jira Automation, together with the following smart values: {{lookupIssues.Story Points.sum}} -> for classic projects{{lookupIssues.Story point estimate.sum}} -> for…

Hello @Kfir Marouani Thank you for reaching out. Please, check the following steps to troubleshoot why your issue is not displayed in your Next-gen backlog: * Check if you cleared the Sprint field from the issue. A Sprint from another project might cause the issue to don't display in the backlog * Check if the issue is not…

Hello @Fabio Maia Thank you for reaching out. Just to give more context about the explanation provided by @Nic Brough -Adaptavist- You can indeed create multiple statuses with the same name for Jira Classic Projects, however, this behavior is not created by the application itself. In other words, you would need to…

Olá @Henrique Degan Poderia me informar qual solução você tentou e quais resultados não conseguiu alcançar com a mesma? Como mencionei, existem diversos apps de terceiros que oferecem a funcionalidade que você esta procurando no Jira. Poderia nos dar mais detalhes do seu objetivo e do que não foi possível alcançar com os…