Petter Gonçalves Atlassian Team

Hello Tanya, Here's the documentation on How it works/What is REST API: - REST APIs And here are some examples of how you can use it to create issues: - JIRA REST API Examples The curl commands to create the issues as mentioned on the documentation can be executed on your machine terminal. If you have further questions,…

Hello Tereza, The functionality you are looking for can be added by the plugin Tempo Timesheets. Please, take a look at the documentation and start a free trial to check if it is what you are looking for.

Hello Kirill, I think you are using the new detail view of JIRA which is not customizable at this moment. If you want to use a customizable view, please click on your profile picture > Personal Settings > Turn-off the lab feature that enables the new issue view.

Hello Matheus, I believe the add-on JExcel PRO - The Power of Excel in Jira gives you the functionality you are looking for.

Hello Tanya, Unfortunately, the system administration permission it's required to perform CSV imports on JIRA. As an option, you can create a script template using JIRA REST API, so your users will only need the Browse Project and Create Issue permissions to bulk create the issues using the Script. Once you create the…

Hello Sofia, The fields of a request type can be edited by performing the steps below: - Navigate to your project > Project Settings > Request Types - Find the Request type you would like to edit and click on Edit Fields

Hello Dominik, Testing from my side, I'm able to comment on any issues while using the mobile application. That being said, Please provide us the details below so we can better understand your issue: - Is this problem happening for all the issues in your JIRA site? - Are you able to comment on the same issue using the…

Hello Ikim, Can you please let us know which would be a "test cycle"? Would it be a specific issue or a release? If it is an issue, you can use the export feature:

Hello Mohamed, This functionality can be achieved by using some plugins. I would recommend you to use JIRA Misc Custom Fields and follow the instructions provided by David in question below: Calculate the date and time with two custom field Please, let me know if you have any questions.

Hello Simon, The JIRA import system should recognize the field if simply add a new column to map value, so I believe that maybe the editor you are using is not properly mapping it as a CSV. Can you please let us know what is the editor you are using to edit the CSV file? For now, please follow the steps below and check if…

You are welcome, Peter.

Hello Daniel, Is this problem occurring also for other users or only for danielluskstats@gmail.com? Can you please confirm if you've not created a user with the e-mail danielluskstats@gmail.com in your Service Desk before? Also, check if you don't have any user on your site with that e-mail address as inactive on your…

Hello, You can check the documentation below to know how you can achieve that: Use the JEMH Post Function

Hello Steve, Please, try the following to get the Issue Key: issue.get('issuekey') You can check the documentation below for more information about it: https://innovalog.atlassian.net/wiki/spaces/JMWEC/pages/95649935/How+to+insert+information+using+Nunjucks+annotations

Hello Gabriele, Checking the logs of other customers, was able to identify that this problem is usually caused by some third-party plugins that are not up to date with JIRA. That being said, I recommend you to perform the following steps: * Stop your JIRA Instance * Run the following SQL query to re-enable your…

Hello Carina, Could you please provide us a screenshot of the field you are talking about and another screenshot of a ticket that is not displaying it?

Hello Jodie, Unfortunately, the Agile Wallboard Gadget is a feature added by the JIRA Core application, so the user should at least be logged with this application access to access this gadget. As a workaround, you can use the plugin PDF View Plugin for Jira (PDF Exporter) to export your dashboards and display it in a PDF…

You are welcome, Jordan. Feel free to accept my answer so it can help other customers in the community and let them know where they can vote to implement it.

Hello Jagdish, Can you access this database through a web service? As mentioned by Francis here, you can use table grid editor for cloud. It allows to connect with a web service and display this information in a grid. Check the documentation here

Hello Ragvi, I understand that the automation rule you mentioned is performing something regarding the component field and you want it to only apply these actions to the last component added, but can you please let us know what actions the automation rule is performing once you update the Component field? We will be…

Hello Jordan, In fact, the behavior you mentioned is already reported to our development team. The behavior is intended since queries that can return several projects with generic parameters can overload JIRA application. That being said, we created a feature request to improve JIRA structure and add this functionality:…

Hello Arnold, Thank you for your answer. I'm glad to know you were able to solve it with JIRA itself Can you provide us what feature you have used? Was it the post function Update issue field? I've tried it before, but it has not worked for some reason.

I'm glad to know I was able to help you, Harald. Please, feel free to accept my answer so it can help other customers in the community.

Hello Derek and Jens, @Derek Rapenchuk Can you please confirm if you are using JIRA Core boards? In fact, this view is not configurable in JIRA Core. @Jens Lüke In your case, Can you please let us know what options you have when you click on your profile picture at the bottom-left corner? You should see the Personal…

Hello María, The format mentioned is perfectly working for me. That being said, I would like to know what's the version of your JIRA and an example of how you are using the mentioned format.

You are welcome, Michelle. Please, feel free to accept my answer so it can help other customers and let them know where they can vote for this feature.

Hello Arnold, Unfortunately, it's not possible to achieve this functionality, however, you can perform it with some plugins. One of the plugins that you can use to do it is Automation For JIRA Cloud (300 free executions per month) by configuring the fields flagged to receive the value Impediment:

Hello Daniel, To allow users to send tickets without needing to login you can navigate to JIRA Settings > Applications > JIRA Service Desk Configuration and flag Yes in the option: Can customers access and send requests from the help center without logging in? P.S: If you turn on this setting, then people can browse these…

Hello Yvonne, There are no changes performed on the Issue Type field in the new JIRA interface. The main reason that usually this operation is not possible to be performed is when the issue types are using different workflows and not a common one, so you can only change the issue type by clicking on Move and add the issue…

Hello Layla, You can try one of the two options below: 1 - Go to your sprint report, find the sprint you wish to edit via the drop-down menu. Once you have that selected there's a more options/kabob menu icon (3 horizontal dots) which will allow you to reopen that sprint. At this point, you can then visit your backlog and…