Petter Gonçalves Atlassian Team

Hello Ken, Just saw right now that you mentioned you don't have the resolution field in your issues. In fact, you will need a date field to calculate how many days an issue is closed. If you have not performed any changes on the issues after the closure, you can use the updated field to perform the query: and updated >=…

Hello Ken, Thank you for raising this question. The queries you provided seems a little bit confusing for me. Can you please try to add the following parameter and let me know if it works for you? and resolutiondate >= -30d It worked properly for me, so it should work for your issues too if you've properly configured the…

Hello Simon, Thank you for raising this question and for your feedback about the tabs functionality on the New Issue View. Indeed, We've already required an improvement on this feature and our development team is currently working to implement this feature on the new Issue View. You can check any updates about this feature…

Hello Srikanth, I think I got your point on this. You are referring for default values on fields based on the Issue type selection on the creation of the issue. Is that correct? Indeed, Default Values can be only configured by injecting JavaScript code. Please, check in the documentation below the steps to perform it:…

Hello Dipesh, JIRA Service Desk admin can create issues internally on JIRA, by navigating to the project and clicking on the "+" button in the left corner: Performing the steps above, the issue will be created with "No request type" and your admins will be able to add whatever custom fields they want and perform any…

Hello, Thank you for raising this question. To perform the functionality you need, you must perform the following steps in JIRA Service Desk: 1 - Configure an SLA rule that: * Will start when the issue is transitioned to "Waiting for Customer"; * Will Stop when the issue is transitioned from "Waiting for Customer"; * The…

Hello Emmanuelle, Thank you for raising this question. Our development team is still adding new features to the new issue view of JIRA, including some features of the Rich Text Editor available on the old view (Tables, quotes, etc). Since only the new issue view is available on Next-Gen projects, I recommend you to watch…

Hello Jason, Thank you for raising this question. Can you please confirm to us if you are meaning the fields that appear when editing an issue or when you are editing a screen in the project? The option in the Field configuration can hide the fields when you are editing an issue, however, there's no way to hide the fields…

Hello Arnold, Thank you for raising this question. You can create a list as you need with the Filter Results Gadget on your dashboard. Here are the steps: - Click on Issues and Filters > Search Issues > Configure the filter with the issues you want on the list and save it - Navigate to your Dashboard > Click to Add Gadget…

Hello Jakob, Thank you for raising this question. HTML markup was removed since version 6.2 due to security issues, however, the Wiki Markup is being implemented to it. The format you mentioned above seems a little bit confusing for me. Can you please try the following format and let me know if it works for you? ||heading…

Hello Maarten, Thank you for raising this question. Can you confirm to us if you have performed the backup and restore of your JIRA environment following the steps of the documentation below: - Migrating Jira applications to another server If you followed those steps, please check the error logs if any errors are being…

Hello Robert, Thank you for raising this question. In order to add a field to an issue, it is required that the creation screen of the issue workflow have the field you are needing to configure. It is applied to any way you are creating the issues, including import. That being said, you must add the field to the screens o…

Hello Patrick, Thank you for raising this question. Using Scriptrunner, I believe you will need to use the module Custom JQL Functions and perform the following steps: - Use CommentManager.getLastComment(Issue issue) to obtain the last comment for each issue. - Then, you can use Comment.getBody() to obtain the comment…

Hello Zsolt, Thank you for raising this question. Have you checked if the markup works with the old view of JIRA? The new issue view renders markdown properly, however, it must be specified in the file the parameter to render the Markup: {code:java} {code} Can you please provide us how the markup is being addressed in the…

Hello Thomas, Thank you for raising this question. Please, allow me to bring up some concepts about the request type field so we can confirm that we are on the same page here: In fact, the Request Type field is required to make an issue visible in the customer portal, so customers can it access and interact with the…

Hello Ryan, Thank you for raise this question with us. Just to ensure that we are on on the same page, please confirm to me if I've properly understood your question: You'd like to be notified or know by any reports when the field Original Estimate is edited for already created issues and not on issue creation, is it…

You are welcome, Nelson. Have a nice week.

Hello John, Analyzing the Scenario you provided, I believe the best thing to do in this case would be to create sub-tasks on your Help Desk Projects that are related to the tickets in the Security Project. If you only need your Help Desk team to log their work, you use the Time Tracking feature to Log their time in the…

Hello Madhu, I understand that you are using the behaviors functionality of Script runner to configure the query, is that correct? Analyzing your query, it seems to be correct to me. Please, let me know if this query works: issueFunction in parentsOf("fixversion not in ("XYZ")") You can also achieve this functionality by…

Hello, Thank you for your feedback about this problem. Investigating the error a little bit further, I believe you are being impacted by the following bug, once you have a User Picker custom field in your detail view: - Javascript error while editing "User picker" customfield in issue detail view Please, feel free to…

No hay nada de qué disculparse, Fernando. :) En realidad, me disculpo si fui grosero en algún momento, no hablo español con mucha fluidez. Espero que podamos ayudarlo con su problema de permisos y resolverlo lo antes posible. ¡Ten una buena semana!

Hello Alexandru, Unfortunately, this functionality can not be achieved natively on JIRA, however, you can configure this scenario if you use plugins like Automation for JIRA or Script Runner to do it. My recommendation is to use Automation for JIRA and configure rules like to one below, using JQL queries to refine which…

Hola Fernando En realidad, no se nos permite realizar este tipo de acceso directamente y trabajar en una instancia de Cliente en la Comunidad. Este portal es para aclarar preguntas generales y es público para cualquier otra persona, por lo que me gustaría pedirle que no proporcione la información de su instancia aquí.…

Hello Jorge, Thank you for bringing up this question. Can you please describe to us all the way you followed to get to this screen? JIRA has several versions, so I believe we are not using the same. :) By the way, Service Desk Customers are not able to edit their e-mails on JIRA Portal unless they have an Atlassian Account…

Hola Fernando Le recomendaría que verifique dos características que podrían estar causando la restricción: 1 - Acceso al producto: el usuario debe tener acceso de la aplicación a JIRA bajo Administracion del sitio > Product Access 2 - Seguridad de problemas: compruebe si el problema no se ha agregado a un nivel de…

You are welcome, David. Once you dismiss the warning, it will not pop-up for anyone anymore, so it will not be a problem at all. Have a nice week and let me know if you face any new questions regarding it. :)

De nada, Fernando. Tenga una optima semana. :)

Hello Dinesh, Unfortunately, the restriction of the issue link functionality based on Issue types are not available at this moment for JIRA, however, some of our third-party partners have developed some add-ons that can help you with this: - Easy Links For JIRA - This free app allows you to restrict which issues are…

Hello Manikanta, I understand that you would like to add a Chart of Excel on JIRA, containing the data of JIRA issues that would be automatically updated when issues are changed. Is it correct? There are some plugins that can be used to integrate Excel and JIRA, however, I'm afraid that no one has developed a plugin to…

You are welcome, Chada! Have a nice week.