Petter Gonçalves Atlassian Team

Hola Fernando La opción de Editar flujo de trabajo (Icono de lápiz) debe aparecer en la columna derecha "Acciones", sin embargo, está utilizando el flujo de trabajo JIRA predeterminado para su proyecto que no es editable. Dicho esto, dado que este flujo de trabajo ya tiene las configuraciones recomendadas y solo necesita…

Hola Fernando, Gracias por la captura de pantalla. Si se refiere a las columnas de su tablero, esto está relacionado con los estados que tiene en su flujo de trabajo, entonces solo necesita agregar/eliminar los estados de su flujo de trabajo y las columnas se actualizarán automáticamente. Para editar su flujo de trabajo,…

Hello Milan, Unfortunately, this kind of functionality is not available on JIRA. There's no way to restrict issues from a user but keep their preview on a linked issue that the user is able to access. That being said, a workaround would be to use a custom field to add this kind of information in the linked issues, so the…

Hola Fernando, ¿Puede proporcionarnos una captura de pantalla del campo al que llama "Tableros"? Estaremos a la espera de su respuesta para que podamos comprender mejor su pregunta.

Hello John, How are you planning to configure your time off and Holidays on JIRA? Are you planning to use Tempo plugin? I'm not sure how it would work, but I believe the report will be able to handle all the data coming from JIRA, including Holiday configuration as well.

Hello Zach, I understand that you are trying to update a custom field based on the value you set for another custom field. Is that correct? This functionality is not possible natively on JIRA, however, it can be achieved by using some plugins. I can recommend you to use Automation for JIRA and configure the following rule:…

Hello David, The way you configured your issue security and your Permission Scheme (Removing the Service Desk Team role) is the correct way to achieve your need. The warning you are receiving from JIRA only means that this is not the recommended configuration and can cause some Agents to be restricted from your project,…

Hello Syazni, Unfortunately, the Request type groups cannot be returned using JQL filters, so it can not be exported by the default export functionality of JIRA. There's a feature request reported to add this field as a JQL parameter of functionality: - Expose request type groups to search filters or JQL For now, you can…

Hello Jose, I understand that you would like to automatically create a ticket (Translated) in the Service Desk project right after your Marketing team creates a ticket in their Project, copying the information previously added in the Marketing ticket. Is that correct? There are few options that you can use to create the…

Hello Chada, To allow a ticket to be accessed by a customer on the customer portal when created on Service Desk, you must configure the following steps: 1 - Ask your Agents to always add the customer as the reporter of the issue when creating it from the Service Desk. To allow the user to access a ticket, he must be added…

Hello John, The best and more complete solution that you can use to get this information is the plugin Velocity & Capacity Forecast Calculator. This plugin provides you with the following information: * Time Logged: The total amount of time logged on all issues relating to your JQL query * Number of Days Logged: The total…

Hello Walter, It's possible to export the reports you mentioned to CSV by using the plugin All-In-One Reports for Jira. Another useful plugin (If you are using JIRA server) is Better PDF Exporter for Jira (PDF View), where you can download your Reports to PDF. Please, let me know if one of the plugins above have the…

Hello Peter, As mentioned in this answer, It looks like the correct construct is to make the id a string: { "fields": { "Account": "234" }} Can you give it a go and let me know if it works?

Hello Richard, Unfortunately, JIRA Software features (Releases) and gadgets are only restricted to JIRA Users, so I believe it's not possible at this moment to turn these features public. I understand that you are trying to create a Gadget to display specific releases and specific issues from a project, but restricting…

You are welcome, Matúš. Have a nice weekend and please let me know if you face any questions regarding this matter again.

Hello Matúš, About your first question: The permission Scheme of your project is also applied to customers. That being said, they will not be able to transition back the ticket to your Agents independently of any automation rule that triggers from it (The Automation rules are also executed as the customer triggered it).…

You are welcome, Steve. Have a nice weekend!

Hello Matúš, The only thing that will not work on the permission you configured is that it must have the Service Desk Customer - Portal Access added to it, otherwise, your customers will not be able to transition issues back to your agents when they answer it. Although the Administrator and the Service Desk Team can be…

You are welcome, Nilesh.

Hello Nilesh, Unfortunately, our developers have not informed a timeline for this implementation yet. I saw that you asked this information on the feature request too, which is the correct place to talk directly with the project managers and developers which are working on it. The best we can do for now is wait for their…

Hello Ed, The third option that I suggested would be to use different statuses on your workflows and would not need any plugin. So, let's suppose that you have two workflows: - To Do, In Progress, Done - Start - Progress - Resolved For the situation above, you would be able to use one of the methods to measure the changes…

You are welcome, Jenny.

Hello Nilesh, Thank you for your feedback. Indeed, we have a feature request opened to implement more custom fields on Next-Gen projects: - Custom fields for Next-gen project Please, vote and watch the feature request to increase its priority and be aware of any updates on it.

Hello Steve, Please, navigate to any channel where you are receiving notification from JIRA and type: /jira manage It will show you a link to all JIRA subscriptions that you have for your channels. you can click on it and choose which ones you would like to remove/delete.

Hello Srikanth, Thank you for the information. On JIRA Software projects, there's only one way to achieve this functionality without using any plugin: 1 - Create different workflows - One for each sub-task Navigate to your project > Project Settings > Workflows > Add new workflows to your sub-task issue types 2 - Add the…

Hello Edi, As you can see in the screenshot below, I'm able to receive comment notifications on Slack even though my issue is currently with a security level: That being said, can you double-check if all the users added to the Slack channel are properly added to the Security Levels you configured to your JIRA issues? I…

Hello Srikanth, Per your description, I understand that you are using a Service Desk project and you would like to automatically fill the summary of sub-task issues based on its issue-type. Is that correct? If that's the case, you can use the Automation feature of JIRA Service Desk to configure it: 1 - Navigate to your…

Hello Melissa, The reason you are not seeing the Sprint feature to be enabled is that you've selected the Kanban template when creating your Next-Gen project. As mentioned before, this feature is only used on Scrum Methodology. Please, refer to the article below for more details about it: - Differences between Scrum and…

Hello Has, Thank you a lot for your feedback!

Hello Jenny, To roll back to the old view, you can click on your profile picture at the left-down corner of the application > Personal Settings Unflag the lab feature of the New Jira issue view for software projects