Petter Gonçalves Atlassian Team

Hello Matthew, Thank you for raising this question. Please, confirm to me if I've properly understood your question: You would like to ensure that the timer will Start only when the customers are sending a question and not only a feedback or a "Thank you" about the previous answer. For this purpose, you are trying to…

Hello Arnold, Thank you very much for your feedback and sorry to hear that you've been struggling to configure the view I suggested. Actually, the screenshot I sent you is from the gadget itself and the fields that are in-built on this, so those fields are not related to the column fields that you found under the List…

You are welcome, Vijay. Have a nice weekend.

Hello Darren, Thank you for raising this question. The transition that you would like to remove (Transition to) is configured when you flag the option "Allow all statuses to transition to this one" in the Workflow Status. This option adds a transition from All Statuses to the one you have selected. That being said, the…

Hello Vijay, Thank you for raising this question. If the order of the priorities is properly configured on your Priority Menu, I believe you should be facing an indexing issue. Can you please re-index your JIRA and check if it fixes the problem? Also, try to run the Integrity Checker on the module Check Field Layout Scheme…

Hello Danna, thank you for raising this question. Can you confirm if you are using JIRA Server or Cloud platform? If you are using JIRA Server, you can follow the instructions in the documentation below to provide online help using HTML or JavaScript in the Custom Field Description: - Creating Help for a Custom Field If…

You are welcome, Nathan. Have a nice weekend.

Hello Nathan, Thank you for raising this question. You're correct. The Rest API call you mentioned will automatically set the MaxResults parameter with the total number of comments. If you need pagination on comments, you can use: - rest/api/2/issue/{issueIdOrKey}/comment. Please, let me know if this information helps.

You are welcome, Manuel! Have a nice weekend.

Hello Praneeth, Thank you for raising this question. You can use the parameter linkedIssue to search for issues linked to a specific feature. So, let's suppose the key of your feature is "TS-33". You would configure the following query: - linkedIssue = "ts-33" Please, let me know if it works for you.

Hello Dmitry, Thank you for raising this question. Can you confirm if you are using a classic project or a next-gen project? If you are not sure about it, you can simply send me a screenshot of your project main page. Supposing that you are using a Classic project template, you must configure a User Picker Custom Field to…

You're welcome, Emil. Indeed, I've already worked with other customers having this same need and I completely understand how this feature would be useful and, for most of the cases, more coherent to configure your estimations. I hope our developers find a way to Implement this functionality soon. Have a nice weekend and…

Thank you for your feedback, Raúl. Have a nice weekend!

Hello Raúl, Thank you for raising this question. Actually, the Sprint field defines which Sprint your issues are added to in your Project board. That been said, you must set an existing Sprint to properly execute the post function, however, since Sprints are temporary, I would like to understand what would be your goal…

Hello Emil, Thank you for raising this question. Unfortunately, it is not possible to sum the estimation of sub-task issues in their parent Story. There's a feature request opened with a long discussion about this behavior where several customers have reported the same need as you: - Sum estimates from sub-tasks in user…

Hello Jérémy, Thank you for raising this question. Just to ensure that we are on the same page, you are talking about the Time Tracking fields Work logged, Original Estimate and Remaining Estimate, is that correct? If you are talking about these fields, you just need to flag the option "Include Sub-tasks" in the Time…

Hello John, Thank you for raising this question. I would check the following details to troubleshoot the problem: 1 - In the request that the customer is not being notified about the comment, check if it's properly configured with a request type. When a request is created internally by an Agent, the request type field is…

You are welcome, Beau! I'm glad to know that I was able to provide a better option for your business case. Have a nice day!

Hello Zhiqiu, Thank you for raising this question. I would like to kindly ask you to elaborate a little bit more about which information you are trying to retrieve using JQL. Per your description, I believe you are trying to return Stories that have a specific Epic linked to it, is that correct? If that's what you are…

Hello Manuel, Thank you for raising this question. as @Elifcan Cakmak mentioned before, you can use the option Move in the three dots menu of the issue detail view to send it to Service Desk: You are trying to create new issues on Service Desk directly from the backlog view instead of moving existing ones, you just need to…

Hello Kelly, Thank you for raising this question. Unfortunately, we are not aware of any plugin that would pop-up a question when closing a Sprint, however, I think you can use a different option to achieve this same purpose: Create a single Master Epic for each Sprint you start. On this Epic, you will add the general…

Hello Vira, Thank you for raising this question. As you can see in the feature request below, The JIRA Service Desk Customer portal does not support Group pickers, Project pickers and Version pickers Custom Fields: - Several custom field types can't be added to a request type That being said, our development team hasn't…

Hello Vicky, Thank you for raising this question. Unfortunately, You are correct to say that the custom fields of Classic Projects are not applied for Next-Gen Projects. In fact, Next-gen projects were created to provide simple functionalities for teams which do not need the complexity of JIRA software as Contexts for…

Hello Beau, Thank you for raising this question. You can customize the Built-in Script of the documentation below to get what you are needing with ScriptRunner: Subtask Default Fields However, if you are not very familiar with Groovy Scripting, I recommend you to use Plugin Automation for JIRA (300 free executions per…

Hello Stephane, Thank you for raising this question. The option you mentioned (Share With) is provided by the Organizations functionality and can not be removed unless you don't add the users to any organizations. Ther's a feature request opened to add this ability on JIRA: Ability to disable/enable the 'Share with…

Hello Edward, Thank you for raising this question. Per your description, I believe you are talking about a next-gen project. Please, navigate to Project Settings > Features > Turn on the Report feature, so I believe you will be able to see the reports related to your Scrum project.

Hello, Thank you for letting us know that you are using the Add-on Automation for JIRA. The rule you created will not work indeed, because it only triggers when the issue is transitioned, so it will never match the condition updated <-3d because the issue will be updated just before the rule is executed. For the…

Hello Vaishali, Thank you for raising this question. The option to move can be found in different places, depending on your JIRA platform (Cloud or Server), the kind of project (Classic or Next-gen) and the view you are currently using. Could you please provide us this information with a screenshot of your Issue view?…

You are welcome, Ken! Have a nice day.

Hello Reto, Sorry for my delay in getting back to you. In fact, I was trying to reproduce the issue from my side. Thank you for your feedback about this. Have a nice week! Please, let us know if you need any further help.