Petter Gonçalves Atlassian Team

Hello @Surevine Thank you for reaching out. We agree with you that the ability to bulk transition issues in the Jira Service desk queue would be a useful feature, so we created the following feature request to get this implemented in Jira Server: As a Service Desk agent I would like to be able to perform bulk issue…

Hello @Adina Waldmann Thank you for reaching out. Can you please confirm if you have verified the domain in your Confluence site? In order to confirm you are the owner of the email domain used in your site and be able to manage the user accounts and edit its details, you must verify your email domain on your Confluence…

Hello @NatasjaP Thank you for reaching out. I spoke with a colleague from the Confluence Support team and took a further look at the JQL request generated by the issues link in the Confluence page. Indeed, you can rely on that JQL to return the issues from a single page. Basically, the appId is the connection link between…

Hello @Cindy Johana López Poveda Thank you for reaching out. I understand that you are trying to migrate projects from one instance of Jira Server to another, however, some errors are returned during the process. Is that correct? Please, provide us with the information below so we can properly troubleshoot your issue: * I…

Hello @Sascha Dornig Thank you for reaching out. Indeed, it's not possible to change the actor of automation rules. This is caused by a limitation on Jira Cloud, where no apps can act on behalf of users: An add-on can request to act on behalf of a given user Now that the automation app has been acquired by Atlassian, we…

@krzysztofzarebski You're welcome! :)

Hello @lwsllc Thank you for reaching out. Actually, the code page displays the list of repositories you have currently linked with the project, as displayed in the screenshot below: That being said, you must include issue keys in your branch names, commit messages or pull requests to properly link your Jira projects to any…

Hello @Muhammad Ammar Welcome to the Atlassian Community. Please, check the steps below to properly troubleshoot your issue: * Does the problem reproduce when using a web browser to access Jira? * Check if your Description field is properly added with the Wiki Style Renderer. You can do it by following the steps below: *…

Hello @Milan Welcome to the Atlassian Community! Please, provide us with the information below so we can better understand your issue: * Can you please provide us a screenshot displaying where the title is not being updated? * What is the browser you are currently using? Is the same problem happening in other browsers? *…

Hello @krzysztofzarebski Thank you for reaching out. Unfortunately, Jira Server does not have the functionality to offer the option to close the parent when all its sub-tasks are closed. At least, not in the issue view. I believe the functionality you remember of is the message prompted when moving sub-tasks using a…

Hello @Dmitriy Zholudev Thank you for reaching out. Allow me to get to each topic you want to achieve with the proper instructions using REST API: 1) now I need to create Epic under Board In a Classic Jira Project, a board return issues based on a filter (Configured under Board settings > General), as described in this…

Hello @pizaurralde Thank you for reaching out. Per your description and screenshot, I understand you are looking for the option to estimate the Sprint Burndown report of Next-gen projects based on the Remaining estimate field. Is that correct? Indeed, this option is not available in Next-gen projects today, although we…

Hello @NatasjaP Thank you for reaching out. Per your description, I understand that you would like to restrict a specific board to display only the issues created from a specific Confluence page. Is that correct? Unfortunately, I'm afraid we have bad news and your goal is not achievable today using only Jira inbuilt…

Hello @Shubham Asthana Welcome to the Atlassian Community! These would be the steps to properly configure the action "Send Microsoft Teams message" action in your automation rules: 1 - For Classic projects of Jira Service Desk Cloud: * Navigate to the Project > Project settings > Project Automation (Not automation) * Click…

Hey @Grant Otto I'm glad to know that we were able to help you with the instructions provided. Let us know if you need help with anything else.

Hello @Vinicius B. Dezan Thank you for reaching out. The restoring of a Jira Cloud backup in a different Jira Cloud site is basically a copy of data and user accesses, so you will not lose any access in the previous source site from where you exported the backup file. If you have Cross-application links in the backup…

Hello @Haik Welcome to the Atlassian Community. There are a couple of old behaviors that would cause the error you are facing with the reordering of Epics in a Next-gen roadmap, however, they were all improved a couple of months ago and the sort of Epics should properly work in the roadmap view now:…

Hello @Rixta Padeken Welcome to the Atlassian Community! Per your description, I understand that you would like to automatically add a user as a watcher when he is @mentioned in a comment on the issue. Is that correct? Indeed, the Automation for Jira does not have a simple way to configure it, but we have the following…

Hello @Melvin Sng You can follow the steps of the documentation below to properly clear the Resolution field when reopening an issue: Best practices on using the "Resolution" field * Type the g key twice on your keyboard (gg) or, as alternative, your period key ( . ), then Projects; * Find the relevant project, click More…

Hello @srikanth kocherlakota Additionally to what was mentioned by @Zoryana Bohutska _SaaSJet_, we have the following documentation with all the details nuances you should consider when migrating from Jira Cloud to Server: Migrating from Jira Cloud to Server Please, take a look at that page to know all the requisites and…

Hello @vdg Thank you for reaching out. The feature to import bitbucket issues to Jira is a new option recently deployed by our Dev team, so we created the following ticket on your behalf so our developers can take a look at root cause of the error: https://getsupport.atlassian.com/browse/JST-602509 We will reach out to you…

Hello @[deleted] and @leander_huth Thank you for reaching out. By the screenshots provided, I believe that you might be talking about different editors. Please, provide us with the information below so we can further troubleshoot the problem: * Are you using any third-party app to add your acceptance criteria or is that…

Hello @Nuno Goncalves Pedro Thank you for reaching out. Your Confluence license is properly active and everything seems to be fine about the product subscription, so I believe you might be facing a technical issue. Please try the steps below: * If the instance is not accessible for everyone in your team, please check if…

Hello @Anthony Nardini If the issue does not happen in incognito mode, the only possible root causes for your issue is a cache problem or a browser extension. I suggest you to completely clear your browser cache one more time and properly restart your machine. Also, check if one of your browser extension might be causing…

Hello @Dominic Took Unfortunately, Jira Cloud can't be configured in a way to highlight what was changed by color in the issue history. There is a free app that provides you with this functionality (Improved Diff for Jira), however, it's only available for Jira Server application. We agree with you that this is a useful…

Hello @Erol Littwins Can you please confirm if you were able to get the correct Server ID of your Jira instance? As you can see in this documentation, you have two ways to get it: 1 - Through the Jira System page: * Log in as a user with the Jira System Administrators global permission. * Choose Administration (…

Hello @robert_egan_305 Thank you for reaching out. It's not possible to assign an issue to a group using only Jira application features. That being said, can you please let us know how you are doing it? Are you using a third-party app to achieve it? By default, the assignee of an issue is configured in the notification…

Hello @Mahriah Alf I'm glad that my instructions worked for you. I believe you were facing a cache problem. You can use any of the browsers listed in the documentation below: Supported browsers in Jira Cloud Let us know if there is anything else we can help with.

Hello @David J Ryan Thank you for reaching out. Jira application does not require the SQL database to be in full recovery model, however, I'm not sure if this setting is configured by default when configuring the database initially. Anyway, if you don't need the SQL recovery model to be set as "full" for any specific…

Hello @suyash bhogawar Welcome to the Atlassian Community! Indeed, we don't have a JQL query to filter to a specific Sprint excluding the other nested Sprints added before. We see the value of having this option, so I created the following feature request as a JQL improvement to achieve your goal: JQL to find issues that…