Petter Gonçalves Atlassian Team

Hello @Emilia Kuziemska Please, ensure your project and board are configured with the following settings: * If you are using a Scrum board, navigate to your board > Click on the three dots menu at the top-right corner > Board settings > Estimation and check if your estimation is configured to be based on Story points. * By…

Hello @Nat Robb Since the user has not activated the account yet due to the incorrect email, the easiest approach would be to simply delete the user and invite him again with the correct domain by following the instructions in the documentation below: Invite and remove users Additionally to that, only a domain owner in the…

Hello @Paul Sargent Welcome to the Atlassian Community! I understand that you are dragging and dropping your issues to the versions in the left panel, and although they get properly labeled with the correct version, the label just disappears after refreshing the page. Is that correct? Please, follow the steps below to…

Hello @Minori Telang Thank you for reaching out. Jira can be integrated with almost any application by creating scripts based on Jira REST API: Jira Cloud REST API For the specific integration between Jira and Logic Monitor, I found the following articles that provide some scenarios and the data source to achieve some…

Hello @Ravi Kumar Bodla Welcome to the Atlassian Community! By your description, I understand you've installed the Jira Cloud app for Mac in your macOS Sierra, and the drop-down option to insert new formats in the editor is opening upwards, not displaying its content. Is that correct? As you can see in our official…

Hello @Hendrik Hess Thank you for your details. No administration rights are required for a customer in order to be mentioned in Jira. They only must be able to access the request (Browse Projects), however, it seems that the user you are talking about is not a customer as stated before, but a Service Desk Agent. This is a…

Hello @Ashfaq Ahmed Per your description, I believe you might be facing the following bug in your Jira site, where a Next-gen project in the trash page is blocking your Jira Server backup: Next-Gen Projects in Trash Prevent Backup For Server Feel free to vote and watch the bug to increase its priority and also receive…

Hello @Reggie Park Can you confirm if you were able to get your Bitbucket details (Branch, Commits, etc) to appear in the Development panel of your issues? If not, please confirm you have followed the steps of the correct documentation and provide us with a screenshots of your current issue view: Connect Bitbucket Cloud to…

Hello @Matthew Despite the error returned, could you please let us know why are you adding the condition "And: Parent exists"? What are you trying to achieve with this condition? I ask this question because you already have the condition "If Issues equals Subtask" and a sub-task does not exist without a parent, so there is…

Hello @Pi Network Support Thank you for reaching out. Per your description, I understand that you have configured a custom email address in your Service desk project under project settings > Email requests. This email address is receiving the customer messages and creating tickets on their behalf, however, when you answer…

Hello @Maxime L Thank you for reaching out and sorry for our late reply. Next-gen projects work in a different way than Classic projects indeed. When speaking about Epics, they are connected in a different way in both projects, as explained in this documentation. You can use the Epic Link field to filter your issues based…

Hello @William Yeack Indeed, it's not possible to manipulate the JQL in the quick search. We have a couple of feature requests created to allow the restriction of the quick search: Limit "quick search" to the current project Alternate JQL Creation for Multiple Words in Quick Search Box Feel free to vote and watch the…

Hello @Dmitry Muskhabov Just like the @Joshua Sneed Contegix mentioned, you can filter your issues by epic using the Epic Link parameter in a JQL query, as described in the thread below: https://community.atlassian.com/t5/Jira-Software-questions/JQL-to-show-all-issues-AND-subtasks-in-the-Epic/qaq-p/346433 If that answer…

Hello @Hendrik Hess Thank you for reaching out. Can you confirm if the users you are trying to mention are added as request participants or the issue is shared with an organization? At least one of these actions is required to share your request with anyone and properly mention them: Adding request participants If you…

Hello @Oliver Scott-Hughes (CX) Thank you for reaching out. I'm not sure if I completely understood your request, but it seems you are trying to copy the value from some field to the assignee field of your issue using Smart values, considering the username instead of accountId. Is that correct? If that's what you are…

Hey @GZ To make the automation rule to work as intended, the automation user executing the rule (Automation app user) should be allowed to edit the issue. That being said, check the following steps: * Check if the field "Start date" is properly added to the issue screens under project settings > Screens, selecting the edit…

Hello @Lawrence Lam Indeed, it is not possible to reorder the Shortcuts in the left menu panel in Jira Cloud. For now, the shortcuts are ordered as they are added to the page. We understand this would be a useful feature, so we created the following feature request to consider its implementation: As an Admin I would like…

Hello @gkannan Just as mentioned before, an issue can not be added to two projects at the same time, however, you can display a specific issue in multiple boards from multiple projects, in case you are talking about Classic projects. Allow me to provide you with further details: Today, Jira software Cloud provides two…

Hello @Kyle Rose Could you please give us more details on why this is not a secure solution for your customers? The IP ranges listed in the documentation above is only used by Atlassian products, and I'm not aware of any security issues that happened because of the whitelist of the domains above. Additionally, the…

Hello @Rahul Rohera Additionally to the answer above, notice that we have a public portal where we track our known bugs of Atlassian applications: https://jira.atlassian.com/issues/ Using the search bar (JQL syntax), you can search for all the known bugs reported for Atlassian applications, just like you do when searching…

Hello @Chandrasekar.Venkatraman The instructions provided by @Ravi Sagar _Sparxsys_ can be used to provide the exact functionality you are asking for. Each recipient (User Emails) you add in the filter subscription will receive an email with the issue details returned in the filter. If this is not what you need, can you…

Hello @오지영 Thank you for reaching out. Just as @Nic Brough -Adaptavist- mentioned, we need more details to properly troubleshoot your issue. The first information that we must know is which platform you are using (Jira Cloud or Server). I see that you've flagged this question as Jira Cloud, however, you mentioned that…

Hey Bob, I would say that it's possible that an azure setting or browser extension is refreshing your session. As a final test, you could create a separate account (using Gmail, Hotmail, etc) and log in with this account in incognito mode, checking if the same behavior happens and then eliminating each of the possible…

Hello @Stephane Ronse Thank you for reaching out. The behavior you are facing where an issue refresh is needed when meeting the condition requirements of the workflow transition is a known bug in the new issue view of Jira Cloud: Unable to transition issue in the new view if there the condition only the assignee of the…

Hello @Bob Sochacki Sorry for my late reply, I only received your notification that the answer was accepted. Were you able to properly address the root cause of the ignored idle time? Can we help you with anything else?

Hello @shubham tak Thank you for reaching out. Can you please confirm what is the exact call (hiding your domain) you are trying to run and confirm if you are running your app using Atlassian Connect? as mentioned in the documentation below, you cannot use OAuth 2.0 (3LO) with Atlassian Connect apps. OAuth 2.0 (3LO) is…

Hello @Nhat Phan Can you please confirm you have configured the character set as utf8mb4 and utf8mb4_bin collation as mentioned in the documentation provided? Also, have you followed all the steps of the documentation to properly configure your database in Jira? As mentioned before, the error returned means that the…

Hello @Larry Please, check my answer in the thread above and let me know what is the exact problem you're having so we can properly address it.

Hello @Andres Zunino and @Larry Sorry to hear you are not being able to configure Next-gen projects as you need. Please, allow me to give an update in this thread: About this sentence: That works only if you have all your projects as next-gen, if not you can't define the projects as private and when you give access to one…

Update in September 2020: Besides all the options provided below using Scriptrunner for Jira Server, Jira Cloud now have an Automation feature that allows you to properly copy system fields values to custom fields when a specific action is triggered: Jira Automation To provide a practical example, let's suppose you want a…