Petter Gonçalves Atlassian Team

Hello Jason, Hope you had a nice week! You can add text, images or tables to JIRA fields by using the formatting option provided by the wiki style renderer, however, I believe you are meaning to insert it directly in JIRA UI and not in the fields by adding some code using Javascript or HTML Syntax or customizing the CSS of…

Hello Tay, I hope you had a nice week! I understand that you would like to have an easy way to see all the Issue that are blocking others and ensure it is in the early Sprint. Is it correct? I believe you can use a Quick filter on your project board with a Scriptrunner query to return this kind of information. Here are the…

Hello Satheesh, How are you? I understand that you would like to be able to reflect the changes performed on a CSV file directly in the JIRA issues, keeping both excel and JIRA synced on each update. Is that correct? You can use the following add-on to achieve this kind of functionality: - Excel Connector for Jira Using…

Hello Susan, How are you? Your hunch is correct. The time Spent field that you have added to your screen is a custom field added by Tempo Plugin, so it will only properly log your work on Tempo worklog screen. The "Log Work" option of JIRA is related to the time tracking functionality and is displayed together with the…

Hello Brian, How are you? Unfortunately, JIRA does not give you the option to include the "Child" Stories when cloning Epics, however, we have already opened a feature request to implement this functionality: - When cloning an Epic, add the option to clone the linked Stories as well Feel free to vote and watch the…

Hello Gus, How are you? Could you please let us know if you are using JIRA Server or Cloud? I understand that you would like to create a filter to display all stories that are linked to an Epic which Epic-name contains a specific string. Is that correct? Unfortunately, it is not possible to return this kind of information…

You are welcome, Stuti. Feel free to contact us on this thread as many time as you want and we will work to get your question answered. :) In advance, have a nice weekend!

Hello Stuti, The Automation for JIRA plugin has 300 free executions per month, so you will be charged if you exceed that number. I was meaning that since the rule would only be executed when you complete a Sprint, I believe this app would not have any costs for you unless you complete more than 300 Sprints in a month.…

Hello Wolfgang, Welcome to Atlassian community! Can you please let us know if you are using JIRA Cloud or Server? If you are using JIRA Cloud, are you using a Classic or a Next-gen project? I understand that when you say "sections" you are meaning the columns in your board and you have just a single column called Selected…

Hello Manish, How are you? I hope you're having a nice day. Next-gen projects are a simpler option to manage your work, so it does have a limited number of customization and features. That been said, it is not possible to filter which issues you would like to display in a Next-gen board, however, we have created a…

Hello Stuti, How are you? I understand that you are trying to automatically transition all the issues in the done status to Closed when you complete the Sprint they belong to. Is that correct? I'm not sure why this error is happening for you on Scriptrunner, however, I would like to suggest you a different plugin to easily…

Hello Ponvel, Welcome to Atlassian Community. Since the Next-gen template is a new and beta feature on JIRA, we recommend you to use the Classic project template to better integrate with Tempo plugin. The Next-gen is a good option for teams looking for a simpler and more intuitive way to track your issue's progress,…

Hello Vasil'ev, How are you? I understand that all your fields are been collapsed in a single tab when you view the issue, however, once you click to edit it the fields properly display in different tabs. Is that correct? Can you send us a screenshot of both edit and view screens? I would check the following steps: 1 -…

Hello Luis, How are you? I hope you are having a nice day. Per your description, the thing that is not working as you expect is that issues from your next-gen projects are appearing in the same "Backlog" column that the issues in the status "ready for development", is that correct? Unfortunately, it is not possible to…

Hello Per-Åge, How are you? I hope you are having a nice day. The transition screen fields are still using the wiki style renderer, while the new issue view uses markdown format. Since the new issue view feature is still been implemented on JIRA workflow transition screens, you can work around this problem by performing…

Hello Sandrine, A rule execution is counted every time the event which triggers your automation rule is fired to perform the actions you want. In your case, it would be every time an issue is created or every time a specific issue detail is updated. Let me know if this information is clear. :)

Hello Madhu, Unfortunately, it is not possible to restrict or get notifications for only the Original estimate. As mentioned before, both Original estimate and Remaining Estimate fields are related and its value is dependent on each other. The idea would be to use both fields as a single field. In fact, it even displays as…

You are welcome! Please, let me know if you decide to use the app to achieve your goals and face any questions about the instructions provided. P.S: The Automation for JIRA have 300 free executions per month, so maybe it doesn't have any costs depending on how much work is developed by your team. Have a nice day. :)

Hello Gary, How are you? I hope you are having a nice day. I understand that you would like to allow your managers to access the issue without needing to add them with an Agent license and reconfigure your Permission schemes to restrict the relevant projects. Have I got it right? There are two options that can help you…

Hello Sudha, Welcome to Atlassian community! How are you? Can you please let us know what is the field you are trying to configure? Additionally, can you provide us a step-by-step with screenshots displaying what steps you are taking to edit your field configuration? There are some fields that are related to Software…

Hello Arthur, How are you? I hope you're having a great week! Could you please confirm to us if you are using JIRA Cloud or Server? You are correct! As you can see in the documentation below, the IT Service Desk template already comes with a change management workflow that you can customize and apply to your business case:…

Olá Catarina, Existe uma funcionalidade no JIRA chamada Segurança do item que pode restringir determinadas issues de serem acessadas por alguns usuários. Basicamente, essa funcionalidade consiste em adicionar um campo a suas issues em forma de lista onde você pode selecionar quais níveis de segurança você deseja para…

Olá Catarina, Tudo bem? Pela sua descrição, você quer saber como você pode habilitar um usuário para acessar apenas um projeto em específico, correto? As permissões relativas aos projetos são configuradas em esquemas de permissão, onde tem diversas permissões relativas aos projetos (Navegar no projeto, administrar projeto,…

Hello Dipen, How are you? I hope you're having a nice day. Please, allow me to bring up some concepts and options that I was able to find about the two kinds of information you are requiring from Trello. Checklists: Investigating a little bit further on this, I was able to identify that Trello Checklists are not importing…

Hello Maro, In addition to what @Alexey Matveev said, JIRA Service Desk application does have the option to configure multiple e-mail handlers, each one with a different issue type (Request type). If by any chance you use JIRA SD or are planning to install it anytime sooner, you can check the documentation below to know…

Hello Sanjeev, How are you? I hope you're having a nice day. The button line that you have pointed in the screenshot is designed to have only those three default options and new Marketplace add-ons that you can integrate with JIRA. JIRA Cloud does not allow JavaScript or HTML Syntax, so the configuration you are looking…

Hello Sandrine, How are you? I hope you're having a nice day. Unfortunately, there is no way to perform such sync on JIRA Cloud, however, there are some add-ons that can help you achieve this functionality. I would recommend you to check the Automation for JIRA plugin. This add-on provides you with a set of automation…

Olá Bárbara, Bem-vinda a comunidade Atlassian. Para melhor entedermos o que você esta pedindo, poderia especificar o que seria uma "classe de serviço" Expedite no JIRA? Seria isso um tipo de item (issue type)? Poderia nos dar mais detalhes também do que você quis dizer nessa frase: porém quando uma tarefa é expedite,…

Thank you for the clarification, Robert. We will be waiting to know if our steps have worked for you. :)

Hello Madhu, How are you? Hope you're having a nice week. Unfortunately, it is not possible to prevent users to edit a specific field, however, you can use the Automation for JIRA plugin to properly notify you when the Original Estimate or the Remaining Estimate field is changed. The correct field to configure in your…