Petter Gonçalves Atlassian Team

Hola Christian, ¡Bienvenido a la comunidad de Atlassian! Lamento escuchar que accidentalmente ha eliminado sus Sprints. Como mencionó Andrew Heinzer en esta pregunta, me temo que no hay manera de recuperar un sprint eliminado en JIRA. La única forma en que podría hacerlo requeriría restaurar una copia de seguridad de la…

Hello Maria, How are you? Actually, the inline editing of fields works perfectly on JIRA Cloud Application in the old and in the new issue view. As you can see in the screenshot below, I'm editing the description directly from the issue navigator page: Could you please confirm to us if this is the feature you are asking…

Hello Aleksandras, How are you? I hope you're having a nice Tuesday. I understand that you would like to know what is the best practice to remove/handle the tasks that are not related to a release from your Kanban board once they are done. Is that correct? I think you have two options here: 1 - Define a new virtual Version…

Hello Tawhid, Thank you for letting us know that this information has helped you. Have a nice Tuesday!

Hello Priyanka, How are you? I hope you are having a nice Tuesday! You can follow the steps below to delete a worklog entry: 1 - If you are using the new issue view (Jira Cloud), click on your profile picture > Personal settings > Turn-off the new issue view 2 - Navigate to the issue with the exceeded time logged > click…

Hello Rafael, Unfortunately, there is no JQL query that could return issues with a specific user mentioned on a comment, however, we have a feature request about this matter here: - JQL search for @mentions Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.…

Hello Joe, How are you? I hope you're having a nice Tuesday. :) Indeed, the JQL parameter contains (~) returns incoherent information when you add special characters to it or return issues that have special characters in the specified field, even when you use the correct scaping characters. There are some reports and a…

You are welcome, Jenni. :) Let us know if you face any questions about the instructions provided. I wish you an awesome Tuesday!

Hello Robert, Welcome to Atlassian Community. Could you please let us know if you are using JIRA Server or Cloud? Also, could you please give us more details on why you are needing to change the transition IDs of your workflows? I think there are no reasons that would make this change worthwhile since the steps are really…

Hello Mike, I hope you're having a wonderful Tuesday! :) Can you please let us know if you are using JIRA Server or Cloud application? Answering your questions: Question 1: Using your JQL query language, How can I construct a query, that returns the current active sprint? To return issues from your Active Sprints, you can…

Hello Varsha, Welcome to Atlassian community! Could you please let us know what is the JIRA Server version you are currently using? Or you are using JIRA Cloud? I understand that you would like a database query to return which users/groups/roles are added to which projects permissions. Is that correct? This information can…

Hello Zhanjie, Welcome to Atlassian Community! Analyzing the error returned and other users facing the same problem, it seems that your SQL Server is not supported in your JIRA version. Could you please provide us the version of your SQL Server? For any JIRA versions after 7.2, SQL Server 2008 or 2008R2 are not supported…

Hello Renan, Welcome to Atlassian Community! Just to confirm: Is this problem happen on JIRA or Confluence? The Question is tagged with JIRA, so I just like to make sure this is happening on this application. :) Can you confirm if you are using JIRA Server or Cloud? If it is JIRA Server, what version you are using? There…

Hello David, Unfortunately, the New issue view of JIRA is still a lab feature where our developers are still working to implement some features, including the Tables provided by the Wiki Style Renderer: - Wiki Markup does not work in the New Jira Issue View Feel free to vote and watch the suggestion to increase its…

Hello Jakub, I understand that you are asking about the tracking methods that you can use to measure the estimation and where your Sprint is or will be at any time, to be aware of your team progress and if it is currently running after/before the expected. Is that correct? JIRA have two ways to measure your team progress:…

Hello Nicolas, Welcome to Atlassian Community! I understand that you would like to update the cloned issues fields every time the source issue is upgraded. Is that correct? Unfortunately, JIRA does not have this kind of functionality, however, there are some plugins that can help you achieve this. My suggestion would be to…

Hello Jennifer, Thank you for raising this question. I understand that you would like to concatenate the values of two custom fields in the summary of the new issue when you clone an existing one. Is that correct? If that's the case, you just need to add the smart values of the respective custom fields in the summary of…

Hello Manish, Thank you for raising this question. When you say: However, when I go to the Issues Filters page, and click on the ... for any issue, it always shows me only the old statuses (which are not even valid anymore). Are you talking about the three dots button in the right side of the issue navigator as displayed…

Hello, Thank you for raising this question. By default, if you don't set any values to the Remaining Estimate field it will automatically receive the exact same value configured for the Original time estimate (Estimated) field. As you can see in the screenshot below, I was able to reproduce this behavior in my tests, using…

Hello Rafael, Thank you for raising this question. I understood that you would like to receive notifications of the issues assigned by you, avoiding any other users to receive these notifications. Is that correct? Could you please let us know if you are using a plugin to integrate JIRA and Slack? If you are using only the…

Hello Kim, Thank you for sharing this question. Just to better understand your requirement, are you using JIRA Server or Cloud? I understand that you would like to create all projects in a single CSV import so you can work on them posteriorly, defining directly through the CSV which project Board template (Kanban or Scrum)…

Thank you for the clarification, Dan. Sorry for my misunderstanding, but the same logic is also applied for the time tracking format (Original Estimate, Remaining Estimate, Time logged). It is only counted only for parent issues and not for Sub-tasks when you use agile reports, as you can see in the feature request…

You are welcome, Eugen! :) Have a nice week and let us know if you have any other questions.

Hello Dan, Yes, you got it just right! Only the story points of parent tasks are counted in the burn-down chart. Let me know if you face new questions when configuring your estimations. Have a nice week! :) 

Hello Paula, Welcome to Atlassian Community! The new issue view is still a lab feature on JIRA, so our developers are still working to get some features implemented, including the rendering of Symbols, emojis, and Icons available in the old view. That been said, here is the suggestion raised to track their progress on its…

Hello Timo, Welcome to Atlassian Community! Could you please provide us the steps you are taken to import the Epics to the next-gen project? The correct steps would be: 1 - Navigate to JIRA Settings > System > External System Import 2 - Select CSV and follow the steps of the Import client You can reference for the…

Hello Eric, I understand that you would like to make sure your issues are properly added to an active Sprint in order to proceed in your workflow. Is that correct? Unfortunately, there is no validators or conditions that would meet your requirement on JIRA, however, we have created a feature request to have it implemented:…

Hello Eugen, Welcome to Atlassian Community! Unfortunately, the test issue type provided by Zephyr plugin is not available for Next-gen (Agility) projects yet, however, we have already opened a feature request to implement it: - Agility Project template does not support Zephyr Test issue type Feel free to vote and watch…

Hello Angelo, To edit the filter you are using you must click on the search button at the left menu > Search issues and click on the filter you are using for your gadget on the left menu: Once you click on it, you will be able to edit in the filter bar and define which issues it should return. Additionally, you can create…

Hello Angelo, I understand that you would like to display only the issues that were not moved to Done in your calendar, so once an issue is moved to done it should disappear from the calendar. Is that correct? If I have properly understood it, you just need to configure the filter of your JIRA Issues calendar gadget with…