Petter Gonçalves Atlassian Team

Hello Kirill, I understand that you would like to display a projects list of the issues returned by a filter. Is that correct? By default, the JQL filter functionality of JIRA is configured to return issues and not any other data as projects, however, there are some options you can use to properly get this information: 1 -…

Hello Nándor, Welcome to Atlassian Community! On JIRA Next-Gen, you are correct to say that the Epic-Link field is not visible in any of the issue screens (Create/Edit/View). In fact, we agree with you that this feature would be great to provide the customers with the possibility to link Stories to Epics directly from the…

Hello Theresa, Welcome to Atlassian community! I understanding that you would like to configure a filter that will return issues which summary contains more than 150 specific words. Is that correct? The functionality to search the summary of the issue with JQL is pretty simple: summary ~ "word1" or summary ~ "word2" Also,…

Hello Guillaume, Thank you for the useful information. I performed some tests in my JIRA Cloud instance with the information you provided and notice some other possible causes for the problem. Here we go: - Can you confirm if the customers who are able to reproduce this problem have been added to JIRA before? Or they were…

Hello Mark, Unfortunately, the reports that rely on the default priority field cannot be customized to rely on a custom field. Indeed, the Priority Schemes feature was already implemented on the JIRA Server application. Our dev team is still working in some dependencies to make it work for JIRA Cloud.

Hello Mert, As @Meg Holbrook mentioned, it is not possible to customize the Agent notifications since they use the same e-mail template for internal users, however, we have a suggestion to implement such customization for Service Desk Agents: - Add the ability to customize Agent Notifications Feel free to vote and watch…

Hello Mark, Welcome to Atlassian community! Unfortunately, the default Priority field cannot be configured separated in a per-issue type basis. We even have a feature request opened to configure it on a per-project basis: - Priorities per Project and Resolutions per Issue Type Feel free to vote and watch the suggestion to…

Hello Guillaume, I hope you are having a nice day. I understand that, when some users reply to JIRA with the issue key, the handler is creating new issues instead of adding comments to it. Is that correct? For now, I would check the following topics: - Check if the User can populate a comment using the JIRA UI - Double…

Hello Rogério, I hope you're having a good day. In order to send notifications when an issue is delayed or about to expire, you must first configure a field that will determine which would be the target for the issue resolution. e.g: Due date field. That been said, can you confirm if you are using JIRA Server or Cloud?…

Hello Ashwin, I hope you are having a nice day. I understand that you would like to have a gadget that will display how many bugs were resolved per week. Is that correct? You can use the Created vs. Resolved Chart Gadget which displays how many bugs were resolved/created and can be configured on a weekly basis. Here would…

Hello, I hope you are having a nice day. The wallboard gadget should be displaying all the boards you are able to access. Board permissions can be basically blocked in two ways: 1 - Project permissions - Ensure that you have been added with the Browse Project permission in the project where the board is allocated. 2-…

Hello Jeff, Hope you are having a nice day. Unfortunately, the Date/time range for the Epic reports is not editable. The Epic reports display a list of complete, incomplete and unestimated issues through the entire Epic lifecycle. It is particularly useful in planning work for an epic that may extend over multiple sprints,…

Hello JD, I hope you are having a nice day. I understood that you would like to configure a Kanban Board to display your Service Desk tickets, is that correct? In fact, you can perform the steps below to attach a Kanban board to a Service Desk project: - Click on the search button at the left panel > Advanced search for…

Hello Hernandez, Hope you are having a nice day. :) As @Andy Heinzer mentioned, we need the HAR file from your Cloud instance to properly troubleshoot and confirm what is causing the problem, however, I was able to reproduce it in my own JIRA Cloud instance too. After digging a little bit further and checking other Cloud…

Hello Alexey, I hope you are having a nice day. Natively, this option is not available on JIRA, however, you can achieve some similar functionalities by using some add-ons. Can you please specify to us if you are using JIRA Cloud or Server? Here are some options: - Excel Connector for JIRA (Cloud and Server) - Excel Add-in…

Hello Drew, Welcome to Atlassian community. Administrators can set the default timezone of JIRA by navigating to JIRA Settings > System > General Configuration > Edit Settings and change the field Default User Timezone, however, it will be applied for all users. Only the own user can change their timezone specifications by…

Hello Matthew, I hope you are having a nice day. I'm not sure on how you can perform such automation with Scriptrunner plugin, however, I'm aware of some solutions which do not require any codes. I understand that you would like to send an e-mail notifying all the Epic watchers when it gets linked to a Story. Is that…

Hello Markus, I hope you are having a nice day. I'm not sure on how you can perform such automation with Scriptrunner plugin, however, I'm aware of some solutions which do not require any codes. I understand that you would like to create a new sub-task issue for each option selected of your 9 select list custom fields. Is…

Hello Johnny, I hope you are having a nice day. Searching for some related errors, I found the article below which relates to the same stack trace where the plugin is not supported in the current JIRA Version: - NoClassDefFoundError, ClassNotFoundException or NoSuchMethodException due to Incompatible Plugin That been said,…

Hello Haran, I hope you are having a nice day. :) In my personal JIRA Cloud instance, the Field has been modified validator is properly working, so we would like to kindly ask you to provide us with the steps you took to reproduce the problem. Just to confirm that you are having the correct expectations and we are on the…

Hello Vasil'ev, Thank you for your answer. Actually, the new issue view also applies to server instances, depending on the version you are. Could you please send us a screenshot of how both edit and view screens are displaying for you? Just hide any confidential data you might have from it. Also, please specifically tell…

Hello Jonathan, On step 2, you will create a notification that will be sent when an issue is transitioned and the custom field is not Call. P.S: I used Label != test since I don't have a custom field. For your case it would be: Custom field != call That been said, if you don't disable the default notifications on step 4 it…

Hello Jonathan, Thank you for your explanation. I think I have understood it properly in my first message and the given steps to achieve it should work like a charm. :) Let me know if you face any questions while performing the steps provided. 

Hello Jonathan, I hope you had a great weekend. I understand that you would like to configure your Status change notifications to be sent only when a specific issue field is not configured with a specific value. Is that correct? You can use the own Automation feature of JIRA Service Desk to properly configure the…

Hello Dan, Welcome to Atlassian community! Hope you had a nice weekend. If the new Jira product management version that you are meaning is JIRA Software 8.0, you can follow the checklist below to properly prepare your JIRA instance to the upgrade: - Upgrade Checklist Additionally, if you are using third-party plugins, you…

Hello Kevin, Hope you had a great weekend. The most common cause of this problem is when the external user that is sending the e-mail existed/exists on JIRA but does not have the required application access to perform the e-mail creation. Since the database reference still exists, it will verify that the user…

Hello Vilmos, I hope you had a great weekend. Do you have administration access to your JIRA instance? To configure your time tracking you must navigate to JIRA Settings > Issues > Time Tracking > Click to edit. You will see a screen like the one below: There, you can configure how many working hours you have per day and…

Hello Ronnie, I hope you had a great weekend! Per your description, I believe that you are talking about tickets notifications (Create, edit, resolve, etc). Is that correct? Issue related notifications for Service Desk Agent and customers can be configured in a per-project basis. To configure your internal notifications,…

Hello Jason, Thank you for your detailed explanation. Hope you had a great weekend! I believe there are two options for you using JIRA Cloud, however, I believe that none of them achieve all the functionalities you are looking for: 1 - Use the Text-only custom field This option would allow you to add a not-editable text…

Hello Guy, I hope you had a nice week! Actually, one of the Story point Estimate fields that you are seeing is the Story Point field. In the new issue view, we have a bug that is causing the Story Point field to be displayed wrongly: - Story points turns into Story point estimate in new issue view Additionally, it is not a…