Petter Gonçalves Atlassian Team

You are welcome, Ryan! Have a nice day.

Hello Ryan, I hope you are having a nice day. The features you mentioned are inbuilt in JIRA Cloud Application and cannot be hidden in the UI, however, you should be able to restrict its content (Issues and confidential information) for sure by using JIRA Security Levels or Project Permissions. Explaining better: 1 -…

Hello Bobby, I hope you are having a nice day. I understand that you would like to integrate your Azure Dev Ops and your JIRA Cloud application together to link your Builds to JIRA Stories and get it synced automatically. Is that correct? There are some plugins that allow you to perform the integration between both…

Hello Ash, I hope you are having a nice day. There are some options you can use to workaround the timeout issue: 1 - You can split your query in several calls with a limited number of results and create a Script to run each one at a time until you finish it. 2 - Usually, the REST API uses…

Hello Jim, I hope you are having a nice day. My Stories are been properly displayed when I run the REST API search you mentioned on my personal Cloud site. That been said, please check the following steps to troubleshoot the problem: - When you run the search in the Issue navigator directly, it returns the Stories it…

Hello @Shirley Wu, Thank you for your answer. Unfortunately, I was not able to find the related field when I run the same REST API in my personal Cloud instance, however, it does not necessarily mean that this field is not related to JIRA. @Nimish Nalan could you please confirm if you are using the same plugins that…

Hello, I hope you are having a nice day. You can extract linked issues from a specific story in several formats, like CSV, XML, RSS, etc by performing the steps below: - Navigate to your search issues page (Issue navigator) - Type the following filter, where ABC-123 is the Issue-key of the Story you want to extract the…

Hey Lars, The practice you have implemented in the third one I described, although I suggest you to use a Linked issue instead of Sub-tasks since a link type as "Blocked by" would be more understandable in my rumble opinion. Anyway, I'm glad to know you were able to get a better way to organize your progress. Have a nice…

You are welcome Jefry. Have a nice week! :)

Hello Doğucan, I hope you are having a nice day. Sometimes, an index error happens in the SLA goals when selecting the Calendar for it or even just a misconfiguration in the calendar select can cause this behavior. That been said, can you confirm if the Calendar you mentioned is properly configured to your SLA goals? If it…

Hello Shirley, Welcome to Atlassian community. Can you provide us a screenshot of where you can see this field? Additionally, have you checked if this field is not displayed under the custom field section? What add-ons do you have installed in your JIRA Cloud instance? I confess that I'm not aware of any new system fields…

Hello Adam, Welcome to Atlassian Community. The blue button you mentioned in the old issue view is not present in the new issue view because it is not required anymore. Allow me to better explain: In the old issue view, you used Wiki Markup format, where you used some specified characters to define the formatting options…

Hello Lars, I hope you are having a nice day. Analyzing the scenario you described, I believe that a new status would be the most reasonable option to achieve your need. You could create a new status called Waiting for approval and even add workflow conditions that will only allow the responsible team to accept it. Another…

Hello Jose, Welcome to Atlassian Community! In order to delete a Board without completing or editing any Sprints, you can simply edit the board filter to don't return the related issues anymore. For example: Let's suppose you have issues from the project TEST returned in your board sprints. You just need to configure the…

Hello Jefry, I hope you are having a nice day. To order your sub-task issues under their parents on a search, you must sort your issues by the Rank field: ORDER by Rank ASC For more information, you can refer to the documentation below: - How to Display Sub-Task below the Parent Task in the Backlog? To know how you can do…

Hello Herbert, I hope you are having a nice day. Basically, the External System Import tool displays all the fields configured in the CSV file to be mapped. Are you exporting the CSV file with all fields from the source instance? What steps are you taking to import the CSV? Additionally, please ensure that you are…

You are welcome, Dion. Let us know if you face any questions while implementing it.

Hello Raman, Since I was not able to reproduce your issue in my test instance of JIRA or find any other cases regarding this problem, we recommend you to open a new ticket with Atlassian Support to further troubleshoot it: - https://support.atlassian.com/contact/ Let us know once you have created it.

Hello Roman, Welcome to Atlassian Community! Unfortunately, JIRA does not support any kind of customization in the Issue View Layout, however, we have created a feature request with our development team to get it implemented: - Customizable Issue View Screen Layout Feel free to vote and watch the suggestion to increase its…

Hello Sam, Welcome to Atlassian community! Have you already clicked to start your Sprint under the backlog View? Issues will only appear on the board once they are added to an active Sprint: If you have already started your Sprint and the is still not appearing in the Board view, please provide us the following information…

Hello Alexander, I hope you are having a nice day. Checking on my JIRA instance, the Value field condition seems to be properly working. That been said, please check the following steps to properly troubleshoot it: - Double-check if you are properly publishing your workflow draft after configuring the Condition - Once you…

Hello Suchita, I hope you are having a nice day. Just to confirm that I have properly understood your question, you would like to verify that your field is been added with the correct format (Case sensitive, Digit length, etc) and block the field to be edited until the data match the format you are expecting to be used. Is…

Hello Théo, I hope you are having a nice day. Indeed, the behavior you described happens and, unfortunately, there is no way to drag the description field to the same display as the comments in JIRA Cloud, however, there are some simple options that you can use to work around it: 1 - Copy the description to the top of the…

I'm glad to know I was able to help you, Esther! Have a nice weekend and don't hesitate in letting me know if you still have any questions. :)

Hello Marvin, Welcome to Atlassian Community. The JQL language is just like any other language used to search application database (SQL for example). It uses pre-defined parameters mapped to fields in JIRA which are specified in English since it is a global language, however, configure more than a single parameter to…

You are welcome, Giuseppe! Have a nice weekend. :)

Hello Esther, Actually, the message field accepts any kind of Markup Formatting (Old issue view) and not Markdown (New issue view). That been said, to add the text as a heading, you can use the options h1., h2., etc: h1. Are you sure you want to escalate this ticket? Let me know if this information helps.

You are welcome, Bill. Let us know if the option above works for you. By the way, here's the link to Automation for JIRA plugin Server version: https://marketplace.atlassian.com/apps/1211836/automation-lite-for-jira

Hello Esther, I hope you are having a nice day. As you can see in the Field description, For JIRA On-demand (Cloud) the formatting options of the field can be achieved by using Wiki Markup notation, the same used for the system fields (Comments, descriptions, etc) on JIRA. That been said, to bold a text on the message…

Hello Owen, I hope you are having a nice day. You can create a Version Picker custom field to have a field with the same behavior as the system Fix Version/s field. Unfortunately, you can not configure the field to display only the unreleased versions, however, you can order the field to display the unreleased versions…