Petter Gonçalves Atlassian Team

You are welcome, Hiro! Have a nice day. :)

Hello Raman, I hope you are having a nice day. The integration is also properly working in my Jira site, so I believe that maybe you are facing a browser error or incompatibility that has not been solved by the incognito mode. What is the browser you are using? I would try the following: - Try to clear your browser cache…

Hello Bill, Welcome to Atlassian community! Can you confirm if you are using JIRA Server or Cloud? 1 - Checking the Sub-Task Blocking Condition on my personal Cloud instance, I was able to make it properly work. That been said, please follow the steps below just to ensure the condition is been configured in a proper way: -…

Hello Keven, Thank you for your answer and details. It seems you are being affected by the following bug: - "Import Issues from CSV" button not working Feel free to watch the bug to receive any updates about its fix implementation. For now, you can follow the steps that I provided before to import your CSV files: *…

Hello Hema, I hope you are having a nice day. Unfortunately, the default e-mail handler of JIRA does not have the functionality to add e-mail addresses on CC as the reporter of issues, however, there are some plugins that provide this kind of customization: - E-Mail This issue - In-Mail Handler PRO - CCC EZGooey Message…

Hello Keven, Welcome to Atlassian community! Can you please let us know what is the format that you are trying to import your issues? Is it CSV? Can you provide us a screenshot of the button you are clicking? can you also confirm if you are using JIRA Cloud or Server? To import issues using CSV format, you must be an…

Hello Dion, Welcome to Atlassian Community! Unfortunately, JIRA does not have a report/view that would return the exact information that you need automatically, however, you can export your issues to CSV to get all the issue information and then use a third-party Spreadsheet software (Excel, LibreOffice, etc) to select the…

Hello Asma, Welcome to Atlassian Community! JIRA Service Desk does not have a functionality to send messages to Slack when an issue is assigned, so I believe you are using a third-party plugin to achieve it. Is that correct? Can you please provide us the plugin you are using to do it? By my experience, the easier way would…

Hello, I hope you are having a nice day. The working days on the board settings of JIRA is related to the default Time tracking of JIRA and not Tempo team Planning. To change the working days for Tempo, you can go through the steps below: * Go to the team configuration page (Tempo > TEAMS more > name of team…

Hello Christy, I hope you are having a nice day. Could you please confirm if you are using JIRA Server or Cloud? If you are using JIRA Server, can you provide us the version? I understand that when you try to begin import, the import client is taking you back to the field map screen without any errors displayed. Is that…

Hello Chandrabhan, I hope you are having a nice day. Please, provide us the details below so we can further troubleshoot your issue: - Are you using JIRA Server or Cloud? - Could you please provide us a screenshot of how the priority Icon is appearing for you? - Have you added a custom icon to the priority or is the…

Olá Nathan, Obrigado pelas especificações. Para ter um relatório como você quer, siga os passos abaixo: 1 - Vá até o seu issue navigator e salve o filtro abaixo, removendo todos os status com resolução com excessão do status Resolvido a especificando qual o cliente (reporter) que você quer filtrar: Status not in (Canceled,…

Olá Nathan, Obrigado pela retorno. Sabe me dizer se você tem mais de um status na categoria de resolvidos no seu workflow (Cor verde) como cancelado, fechado, etc? Pergunto isso por que o gadget que eu sugeri para você anteriormente mostra tickets que foram criados e resolvidos independentemente dos status (Configurados…

Hello Lisa, Welcome to Atlassian community! Sub-task is an entire level of issue-types on JIRA. Explaining better, we have two levels of Issue types: Standard = Related Bugs, Tasks, Stories, etc (Created by default) Sub-task = Related to Sub-tasks (Created by default) That been said, you can create a new issue type under…

Hello Funmilola, I hope you are having a nice day. Indeed, the displaying of the Custom field ID instead of the field name in the validation error is not expected behavior on JIRA, that's why we reported the following bug with our development team: - Custom Field ID showing instead of Field Name in JIRA 6 UI error message…

Hello Catherine, Welcome to Atlassian Community. I understand that you are trying to import your Trello Board to a Next-gen project on JIRA, is that correct? Unfortunately, this can not be accomplished directly, however, there are two ways you can do this: The first one: 1 - Import Trello cards to a JIRA Classic project 2…

I'm glad to know I was able to help, Jack! Have a nice day and don't hesitate to contact us again every time you need. :)

Hello Andrew, Welcome to Atlassian Community. Using JIRA Cloud, I was able to properly switch through the attachment images using the arrow keys in the new issue view: Can you please confirm if you are using JIRA Server or Cloud? If you are using JIRA Server, can you provide us the version you are using? What browser you…

Hello Arti, I hope you are having a nice day. Could you please let us know if you are using JIRA Server or Cloud? Since there's a big number of Browser add-ons that translate content, there's no point in developing such plugin specifically for JIRA Cloud Application. Here's a list of browser plugins that can be used to…

Hello Jack, Welcome to Atlassian community. Although I believe you have already checked the basics by the details you provided, please double-check the following details: - Have you published your workflow once the post-function was properly configured? - Are you able to manually assign the issue to the user when…

You are welcome, Alexander. Also, I would like to point you to the workaround mentioned by Claire in the bug reported: hide either labels or a custom field on each service desk request form with the name of the request type. Throw that field on the cards. For SLA's we are using card colors and swim-lanes to signal the…

You are welcome! Have a nice week and let us know if you need help with anything else. :)

Hello Julien, I hope you are having a nice day. Unfortunately, the Organization field is only available for JIRA Service Desk projects, however, we have created a feature request to enable this field on non-service desk projects: - Allow Organization field to be used in non SD project Feel free to vote and watch the…

Hello Kuldeep, Welcome to Atlassian Community! To properly migrate your Redmine issues with the related history to a JIRA Cloud instance, we recommend you to use the CSV export/import functionality as mentioned in the documentation below: - Migrating from other issue trackers To know more details on how you can import…

Olá Nathan, Poderia confirmar se você esta utilizando JIRA Software ou JIRA Service Desk? poderia nos informar também como você verifica se uma chamada foi atendida? Seria pelo campo assinee ou pelo status da demanda? JIRA tem um relatório/gadget padrão que retorna o número de demandas criadas X o número de demandas…

Hello Siddharth, Welcome to Atlassian community. Could you please describe to us what data you would like to return with the JQL query? What kind of specifications you are trying to use in the filter? To return all Stories and Epics, you just need to run the following query: issuetype in (Epic, Story) We will be waiting…

Hello Alexander, I hope you are having a nice day. Unfortunately, the JIRA Board card layout does not support Service Desk fields, including the SLAs. We have two bugs related to this behavior: - Service Desk fields do not show on agile boards - SLA images missing on Agile Boards cards Feel free to watch the bug to receive…

Hello Zach, Welcome to Atlassian community! I understand that you are trying to set the order of your backlog based in the priority field instead of the rank field, is that correct? Can you confirm if you are using a Next-gen or a classic project? On a Classic project, the order of the backlog issues can be configured by…

Hello Eran, Welcome to Atlassian community. I completely agree with you that the option to share the issue directly through e-mail/slack message is a useful feature that should be implemented in the new beta view of JIRA Application. That been said, we have the following feature request opened with our developers to…

Hello Jaime, I hope you are having a nice day. Next-gen projects permissions work in a similar way that Classic projects, the only difference is that Next-gen projects do not have a permission scheme to set each specific permission in the project, instead, it defines which actions the users will be able to perform by role:…