Petter Gonçalves Atlassian Team

Hello Harman, I understand that you would like to restrict a single user to see/comment only a single specific issue in your project. Is it correct? About the question summary: How can I let anyone to add as a watcher and to restrict them to see/comment on that jira only Can you please let us know what do you mean by…

Hello Joel, Unfortunately, I was not able to find any plugin that would add this functionality to JIRA Cloud platform. Please, feel free to search on https://marketplace.atlassian.com/

Hello Christopher, Welcome to Atlassian community! Could you please let us know if you are using JIRA Server or Cloud? Apart from third-party plugins, there are only two ways that an issue can be automatically updated after its creation: 1 - There's a default value configured to the Story Points field: - Navigate to JIRA…

Hello Joel, unfortunately, it is not possible with JIRA workflow features to define which sub-tasks must be closed to allow the parent to be transitioned. Although I'm not sure if there are any apps for JIRA Cloud that would give you this ability, the only way to achieve the functionality without any extra costs would be…

Hello, Thank you for your answer. The mentioned way specified in the plugin start page must be added by the own plugin integration since it does not exists natively on JIRA. That been said, I recommend you to contact the CircleCi community forum to get help from the plugin developers: - https://discuss.circleci.com

Hello Robert, Thank you for your answer and sorry for the late response. I didn't receive a notification about your answer. After some time investigating, I still not able to reproduce your issue on my own test instance. That been said, can you please provide us with the following: - A screenshot of your time tracking…

Olá Veronica, Na verdade, os workflows são nativos no JIRA para projetos clássicos e não next-gen. Além disso, os workflows não tem uma post function que possa realizar automaticamente a criação de uma issue relativa a que foi fechada, a não ser que seja através de algum plugin pago (JIRA MISC workflows, por exemplo). Dito…

You are welcome, Jochem! Have an awesome weekend and let us know if you need any help with the Automation feature. :)

Hello Scott, The summary of the child issues on the Epic and the ability to create new child issue directly from the Epic is available by default in the old issue view. That been said, I suggest you to ask your client to click in the profile picture in JIRA > Personal Settings > Set the new issue view off: This should…

Hello Sonja, Sorry to hear you are facing problems to create sub-tasks. The only permission needed to create sub-tasks is the create issue permission independently of the JIRA application you are using, so I believe you might be facing a different problem. Can you please let us know what are the changes you mentioned?…

Hello Seth, Welcome to Atlassian community! Unfortunately, there's no way to perform a quick filter as you want only with in-built JIRA JQL queries since it does not support sub-queries as you mentioned, however, there are some plugins that provide you this functionality. The best options will depend on which platform you…

Hello Jochem, Unfortunately, JIRA Software users can only perform a very limited number of actions on a JIRA Service Desk project, which does not include transition Service Desk issues. Here's what exactly they can/can't perform: These users can: * View issues, comments, and attachments * Add and delete their own…

Hello Anne, It is correct to say that if you manually set both the remaining and original estimate, they will be not linked. However, if you fill the original estimate and leave the remaining estimate field empty, both fields will be properly receiving the same value and both fields would be linked.

Ok Tarang, We will be waiting to know your results. :)

Hello Brent, Thank you for your detailed answer. Per your description, I think we will need to go deeper in the JIRA logs to better troubleshoot the problem. That been said, please contact our internal support so you can provide them with your log files: https://support.atlassian.com/contact/

Hello Vitali, You can navigate to your board > Click in the three dots menu at the top-right corner > Board settings > Card layout Add the fields to your Backlog and Active Sprint view - It will be the last ones in the list:

Hello Shadish, By default, all associated sub-tasks are deleted together when you click to delete the parent issue. There's a warning pop-up informing this when you click to delete the issue: Let us know if you have any other questions. :)

Hello Melissa, Can you please confirm if you are using JIRA Cloud or Server? Since collaborators can only perform internal comments, you can use the condition comment is internal to ensure the person which is adding the comment is a collaborator: The condition above is available on Cloud and most of the JIRA Server…

Hello, I hope you are having a nice day. Could you kindly provide us where you found the address you mentioned (Project Settings > Integrations)? Natively on JIRA, the mentioned address does not exist, however, I believe that may be a plugin to integrate both JIRA and CircleCi can build this shortcut. Could you please let…

Hello Pablo, Welcome to Atlassian community! Please, provide us with the information below so we can better understand your issue and further investigate it: - Try to use a different browser to log in and access your instance - Check if the same problem happens in a different network - Maybe a proxy or firewall can be…

Hello Tarang, We have a bug reported about this behavior that affects JIRA 6.4.10 & JIRA Agile 6.7.7 and JIRA 6.4.10 & JIRA Agile 6.7.11: - Agile Version Report (Dashboard Gadget) does not list down Version Could you please let us know what is the version of your JIRA? If it is affected, check the workaround available in…

Hello Mohamed, Welcome to Atlassian community! I believe the permanent link is the only resource that you can use to reference a comment. That been said, could you please let us know why you would like to use a different option? The permanent link seems to be a reliable and effective feature to accomplish that. Let us know…

Hello Brent, Sorry to hear you are facing problems to import your XML backup. Searching for similar errors, I was able to find two possible scenarios that could be causing it: 1 - JIRA throws a Syntax error when restoring from a XML backup 2 - There was an error during import/export with <unknown plugin>:Could not import…

Thank you for the detailed information, Jon. Based on the information you returned, I understood why you are reproducing the mentioned behavior, however, It's still not clear for me what is the behavior you are expecting. The SLA is been reset when the customer answer because the issue is been transitioned to waiting for…

Hello Jon, Welcome to Atlassian community. Please, allow me to bring up what I have noticed on the information you provided so we can confirm we are on the same page: I noticed that the SLA is configured to only stop once the issues are transitioned to the status Waiting for Customer. Considering this fact, comments should…

Olá Veronica, Desculpe a demora para dar um retorno e muito obrigado pela explicação detalhada do seu cenário. Realmente, o release ainda não foi implementado para projetos na nova geração. Dito isto, acredito que a melhor opção seria a de criar novas histórias e linkar com as histórias já resolvidas na sua Sprint, como…

You are welcome, Carolina. Let us know if you need help with anything else.

Hello Vitali, You are saying that you were not able to find none of the three mentioned fields in the Columns drop-down? Please, notice that the Original Estimate column in your screenshot it's not the same as Σ Original Estimate. You are not been able to find the fields by clicking on the columns drop-down, can you please…

You are welcome, Andy. Have a nice week. :)

Hello @Mégane LE PALUD and @Barry Rudlin, That's a weird behavior you are facing here. Please, open an internal ticket in our Standard support so we can have a closer look into the problem: - https://support.atlassian.com/contact/