Petter Gonçalves Atlassian Team

Hello Elis, I understand that you would like to send a notification every time an issue achieve a determined number of logged hours in a time range. Is it correct? You can easily send a notification when the number of logged hours get higher than a static value with the Automation for JIRA plugin. Here would be the steps:…

Hello Abhishek, Welcome to Atlassian community! By default, JIRA must apply the timezone selected in your personal settings for all the date/time fields. The default system timezone is only applied when no timezone was selected in your personal settings. For JIRA Cloud, here are the proper steps to update your timezone: -…

Hello Matt, Indeed, the new issue view has suffered some changes in the layout of the time tracking fields. Sorry if it has caused any confusion to you. Now, the time tracking fields (Original estimate, Remaining Estimate, Time Spent) display in a different way: - Original time estimate has become Time estimate - Time…

Hello Johannes, I'm great! What about you? :) Per your description, I understand that you are looking for a way to prevent the comments provided by some users to appear for the customers. Is it correct? Also, I see that you have tagged this question as JIRA Core and JIRA Software, however, you mentioned a Helpdesk in your…

Hello Sebastian, thanks for sharing your issue with us! Per your description and screenshot, it seems you are facing the behavior mentioned in the thread below: - Gadgets title are showing as __MSG_gadget.xxxxxxx Basically, this is an issue towards the configuration on the proxy that needs to be updated as the structure…

Hello Kyle, I'm sorry to hear that you are not been able to load the attachments on your issues. Indeed, we have limited options to check in JIRA Cloud where the logs can only be accessed by the Standard support, however, here are some steps that can help you: - Navigate to JIRA Settings > System > Attachments > Check if…

Hello Isabelle, I hope you are having a nice day. Could you please let us know what kind of connections and features do you need by linking Trello with JIRA Next-gen? If you are needing to create Jira next-gen tickets, link relevant work items, and monitor Jira issue status from a Trello board, you can try the add-on…

Hello Matthew, Thank you very much for your detailed responses. Investigating your issue a little bit further, I identified that our development team is currently working to add the cascading list custom field to the new issue view, where the layout page is applied instead of the project's screens. Although it was not…

Hello Melissa, Thank you for your answer. Further investigating your issue, I found out that the Time tracking feature is still been implemented on Next-gen project, as it is a beta feature yet. It is not fully implemented yet and might not be working as expected, as mentioned in the feature request below: - Time Tracking…

Hello Vitali, Can you please let us know if you are using JIRA Server or Cloud? Per your screenshot, you are currently using the Detail View. To switch for the List View in Cloud and most of the JIRA Server version, you can use the button in the right side of the filter bar (Change view type): Let us know if this…

Thank you for your answer, Andy. Can you confirm if the tickets which you can reproduce the problem were imported from a different project or from an external system (JSON, CSV)? Have you configured any different feature for these specific tickets? I was not able to reproduce such behavior in my test instance, so the…

You are welcome, Nick. Have a nice week. :)

Hello Andy, I hope you are having a nice day. Per your screenshot, it seems the issues which are not ticket are Epics. Is it correct? Can you confirm if the child issues of the Epics are properly added to the Done column too? Let us know how this is configured.

Hello Robert, I hope you are having a nice day. Could you please let us know where are you seen the number 18270? Can you please send a Screenshot of this? Analyzing the information you provided a little bit further, It seems the number you are seen is, in fact, the minutes between the Start and End date. I can explain it…

Hello Aymen, Welcome to Atlassian community. Per your description, I understand that a single user is not being able to access a particular issue in the Issue detail view of your Kanban Board, however, the issue can be accessed through the Issue navigator. I found two related bugs that might be causing this problem:…

Hello Phil, I hope you're having a nice day. Unfortunately, it's not possible to achieve the exact scenario you are looking for, however, you can add a single issue-type for each kind of request. Create a single issue type for each kind of request would allow you to configure different screens for each kind. Let me know if…

Hello Melissa, Welcome to Atlassian community. This is a weird issue. Please, provide us the information below so we can further investigate it: - Are you using a next-gen project or a classic project? - If you are in a classic project, can you confirm if the same problem happens in the old issue view? - If you are in a…

Hello Maziar, I understand that you would like to return in a REST API all issues of your project board which is assigned to you. Is it correct? Can you confirm if you are using JIRA Server or Cloud? If you are using JIRA Cloud, is it a Next-gen project or Classic? Basically, you just would need to create a JQL query with…

Hello Nathan, Welcome to Atlassian community! Actually, the JIRA Cloud Android App render the attached images with the comments if you add it as an inline image (By copying it in the comment field), just like you can see in the screenshot below: That been said, I would like to know more information to better understand…

You are welcome, Dustin. Have an awesome weekend! :)

Hello Dustin, Welcome to Atlassian community! As per my understanding, you need to create multiple issues template with different fields/details, since each department has its own specifications. Once the issue is created, a notification must be sent to you so you can address the issue to the correct lead. You can use…

Hello Eya, I hope you are having a nice day. Are you trying to change your JIRA Software project to a Service Desk or you are trying to bulk move the issues from your Software project to a Service Desk? Here are the steps to change it: Change the project type: 1 - Create a new Service Desk project - If you already have a…

Hello Surfaraz, Although JQL language does not have a parameter to search for link types on JIRA, the add-on JQL Search Extensions for JIRA Cloud provide you with the parameter linktype that you can use to filter by the links of the issues. For example: linktype = "is blocked by" Let us know if this information helps.

Hello Michael, I hope you are having a nice day. The new issue view of JIRA does not display the resolution field by default. This is a behavior implemented to avoid confusion regarding the Resolution field, as it happened in the old issue view. That been said, there are the two possible ways that you can configure the…

Hello Franklin, I hope you are having a nice day. There is a workflow post function in JIRA which can update a date/time field once a transition is performed, however, Post functions cannot be triggered when a field is changed. That been said, you can use Automation Lite for JIRA Add-on to create an automation that will…

Hello Arkadiy, I hope you are having a nice day. Actually, the pop-up view you are mentioned only applies to Business projects (JIRA) and can not be changed. For Software projects, it uses the sidebar view where you can configure the old and the new issue view. That been said, please double-check if you are using a JIRA…

Hello Matthew, Welcome to Atlassian community. Actually, the Cascade list is available on all JIRA projects except for Next-gen, since it is still in Beta development and have not been fully implemented. If you would like to use cascade fields in your Classic JIRA projects, you can navigate to your project > Project…

Hello Dan, I hope you are having a nice day. Unfortunately, next-gen projects have a limited number of custom fields and do not have most of the fields of Service Desk Projects. That been said, the only workaround would be to copy the Service Desk fields to a field which is available on Next-gen projects (Description for…

Hello Nauman, I hope you are having a nice day. The JQL language does not have a parameter to return Epic based on the details of the linked issues, however, there are some add-ons that can provide you this functionality. For JIRA Cloud, you can use the parameter epicOfQuery provided by the JQL Search Extensions for Jira…

Hello Nick, I hope you are having a nice day. Per your description, it seems that when you move your sub-tasks from one status to another it is displaying a screen requiring for you to log time. Is it correct? Just to let you know, this is not a default behavior of JIRA but something that someone has configured in your…