Petter Gonçalves Atlassian Team

Hello @Shankar Subramaniam, Thank you for reaching out. As mentioned in this article, the best way to properly migrate your Asana data to Jira would be by exporting and importing it using the CSV format. To properly import attachments, you must upload the attachments in a directory that your Jira application can access and…

Hello @tejashree avinash aringle Welcome to the Atlassian Community! Unfortunately, it is not possible to select and copy fields (like watchers) when splitting an issue. We have the following feature request created to consider this implementation in the future: https://jira.atlassian.com/browse/JRACLOUD-14360 Feel free to…

Hello @LazMay Thank you for reaching out. In fact, Jira Cloud application has an inbuilt custom field of the type "label", which works exactly as the system label field, however, you can change its name as you need. P.S: Note that this field type is only available for Classic projects. For Next-gen projects, we're still…

Hello Dwayne, Welcome to the Atlassian Community! The format of the default time tracking fields of Jira Cloud Application can be changed by navigating to Jira settings > Issues > Time tracking, as described in the documentation below: Configure time tracking The default time tracking fields are: "Original estimate",…

Hello @Matheus Silva Welcome to the Atlassian Community! By default, the notifications for issue creation can be configured in the project notification scheme and it's applied for any methods of creation (Using JIRA REST API or the User interface). The only thing that could be causing the notification to not trigger in one…

Hello @Anik In Jira Cloud, you have the inbuilt cascading custom field, which provides you with two cascading levels. Unfortunately, there's no field with more than three cascading levels in both Jira Cloud And Server, although we have feature requests to implement that: Add 3+ level cascading custom field type - Jira…

Hello everybody, In case anyone one step in this issue again, please allow me to bring some clarification about the export functionality: Once you click the Export button at the issue navigator, the drop-down presents you with two Excel export options: Export Excel (All fields) and Export Excel (Current fields): If you…

Hello Everybody, Just would like to give a quick update on this thread: Today, Atlassian has two supported free apps to connect both Jira (Including Service Desk) and Slack, which can be configured to properly notify users on Slack when issues are created on Jira: Jira Cloud for Slack (Official) Jira Server for Slack…

Hello @Nicolas LACOUR Sorry to hear that the new issue view is not supporting your expectations. Can you please give us more details on what do you mean by your last statement? I apologize for my misunderstanding, but I really would like to go into further details to better understand your frustration and may provide you…

Hello @Nicolas LACOUR Actually, the Watcher functionality is properly working on the new issue view. Please, note that the feature request is resolved now: Allow to add other users as Watchers and see the Watcher List in the New Issue View If you are not able to manage watchers as you need, please check if you have the…

Hello @Nicolas LACOUR Actually, the Watcher functionality is properly working on the new issue view. Please, note that the feature request is resolved now: Allow to add other users as Watchers and see the Watcher List in the New Issue View If you are not able to manage watchers as you need, please check if you have the…

Hello @Michael Trice and @Dr Sudhir Ajja The steps above are only applicable to Classic projects, so it might not work for Next-gen projects. For Next-gen, you must use the Parent field instead of Epic link to link both Epic and task. Let us know if this information helps.

Hello @Eddy Castro Valverde Welcome to the Atlassian Community! Per your description, I understand you are not being able to see your issues on your project board, however, you are able to see them when navigating to a filter or using the issue navigator. Is that correct? Can you confirm if you are using a Classic or…

Hello @Chris Tuckey Thank you for reaching out. Indeed, it's possible to create a ticket before an attachment is fully uploaded in the customer portal, causing the ticket to be created without the attachment. In fact, a message should be displayed that the file is still uploading, just like happens when using the internal…

Hello @Dave McCoy Welcome to the Atlassian Community. I was not able to reproduce your problem on my personal Jira Site (Using Safari 13.1.2) and neither found any reports from other customers about the issue you are facing, so I believe you and your colleagues might be facing an issue with a Safari extension or browser…

Hello @Liam Houston Thank you for reaching out. The screenshot from project 1 is related to the Old issue view of Jira, while the one from project 2 is related to the New issue view. That being said, I believe the first screenshot is related to a Classic project while the other is from a Next-gen project. Can you confirm…

Hello @Sobloo Helpdesk Admin Thank you for reaching out. Per your description, I understand you are using the new Jira automation (Not legacy) to properly add a customer to your project when creating a new issue, however, the customer created is not receiving any notifications about its invitation to the portal. Is that…

Hello @bdoncaster Thank you for reaching out. Indeed, the creation of sub-tasks is not allowed when the property "jira.issue.editable = false" is set to its parent, since it changes the issue link field in the parent issue. Since the creation of sub-tasks can be prevented with a different property…

You are welcome @Do Hai Le Let me know if you have any other questions about migrations and have a nice week ahead. :)

Hello @Nico Schweizer Welcome to the Atlassian Community! Per your description, I understand that you would like to remove the done Epics from your Epic panel at the left side of your board backlog, as displayed in the screenshot below. Is that correct? I'm afraid this option is not available for Next-gen projects at this…

Hello @len sheppard Thank you for reaching out. The CSV importer respects the syntax provided by the Wiki Style renderer previously used on Jira Cloud. That being said, you must add the asterisks two times (**) to properly indent a bullet point in Jira Text fields through CSV, as displayed in the example below: Also, the…

Hello @[deleted] Welcome to the Atlassian Community. Sorry to hear you are facing problems with Jira Application. In order to better understand the steps and scenarios to reproduce the errors you are facing, can you please provide us with screenshots from both cases you are facing together with a screenshot of your project…

Hello @preethy sekar Thank you for reaching out. By the tags in your question, I believe you are using Jira Server and you would like to automatically assign a new sprint created for the issues that meet some specific conditions. Is that correct? I'm afraid this kind of automation can not be done in Jira Server without…

Hello @Do Hai Le Welcome to the Atlassian Community! Per your description, I understand you are using Jira and Confluence in Cloud and would like to know how you can migrate Jira Boards and Confluence pages from one site to another. Is that correct? If I properly understood your question, Jira and Confluence do not have…

Hello @[deleted] In addition to what was mentioned by @Liam Green, the ability to bulk delete filters was considered as a possible enhancement in Jira before, however, our developers decided to not implement it due to the low number of requests: Bulk delete user saved filters that being said, there is a possible workaround…

Hello @Sara Watson and @Kashif Ansari Thank you for reaching out. Some smart values changed since my last answer. Please. try the syntax below as mentioned in this documentation: <span>customfield_10001</span>}}{{issue.epic. <span>components</span>}} {{issue.epic. If it does not work, please ensure the field you are trying…

You are welcome @[deleted] Have a nice weekend. :)

Hello @Bashar Hamada Welcome to the Atlassian Community! Per your description, I understand you need a Jira calendar integrated with Outlook to assign the issues to your users, so the issues would be considered as events in the calendar to avoid scheduling at the same time as other events (Meetings, day-offs, etc). Is that…

Hey @[deleted] Thank you for the details. Unfortunately, this is not possible to do without using any apps. I believe your goal can be achieved with the smart value mentioned, however, you'll need the Automation app. There is a free version that might work for you: Automation for Jira - Server Lite Additionally, you can…

Hello @Fabien Sartori Welcome to the Atlassian Community! In order for repositories to display under the Code menu of your projects, you must mention the issue key of one of the project issues directly in the commits, branches, or pull requests of the repositories. This action will create a link between the Jira issue and…