Petter Gonçalves Atlassian Team

Hello Bhalachandra, Welcome to Atlassian community! To return Users of a project using REST API, you must specify what kind of relationship this user has with the project. Better explaining, you must specify which permission or roles these users must have with that project to be returned in the REST API call. Let me give…

Hello Daniel, Since the Two Dimensional Filter Statistic Gadget does not have the status category to be selected in the XAxis field, I would recommend you to use Labels, Components or even a new Custom field to set the status category of the issues. Personally, I would use a separated custom field for it, just to keep it…

Hello, I think a good option for those users who would like to avoid the complexity of JIRA Classic board would be to use the new next-gen template available for JIRA Cloud application: - Working with next-gen software projects It provides you with a simpler board similar to Trello application, where you can turn off/turn…

Hello Miguel, Sorry, my Spanish is not that good, so please let me know if I have properly understood your request and if the information below makes sense for you. By default, Story points are only applicable to Stories and Epic Issue types, however, you can edit the field context to properly apply it to any other issue…

Hello Andreas, Welcome to Atlassian community! I understand that an update performed on a google account has not taken effect in the respective JIRA user in real time, although you have properly integrated your JIRA with G-suite. Is that correct? The G-suite integration runs a sync process every 4 hours in JIRA system, so…

I'm glad to know my instructions have helped you, Eric. You have done such an awesome job identifying how you could use JIRA functionalities to achieve your need (I never used the Domain of Reporter like that before). I'm sure this thread will help many other users in the community. THANK YOU for the detailed explanation…

You are most welcome, Kyle. Have a nice day!

Hello Eric, I was able to create an Automation rule that properly transitions the issue depending on the value of the Domain of Reporter custom field, just like you need. Please, check the steps and verifications I did to make it properly work: 1 - Added the Domain of reporter custom field to the project screens 2 -…

Hello Donata, Welcome to Atlassian Community. Configuring your Board Swimlanes to be based on Stories will display Story cards horizontally in the Board view, with all their respective Sub-tasks below it under the column: That been said, can you please provide us a screenshot displaying how they are currently appearing in…

Hello Kyle, Unfortunately, I was not able to find any other customers reporting the same error, so I believe it is not an outage or common behavior in JIRA that could be identified without more details. That been said, please provide us with the information below so we can better troubleshoot the problem: - Is any error…

Hello Jamesson, It's possible to properly set customers who do not have a JIRA license to be the approvers in JIRA Service Desk, however, the approval used in JIRA Service Desk can be configured to allow the progress in the workflow (change issue status) and not to log work. That been said, you can properly block anyone to…

You are most welcome! :)

Hello Abhinav, Welcome to Atlassian community! I see that your question is flagged with JIRA-core-Cloud, however, you mentioned an "Automation" feature which is not natively available for JIRA Core. That been said, I'm not sure if you are using the Automation feature provided by JIRA Service Desk or if you are using an App…

Hello Annick, Welcome to Atlassian Community! At this moment, Sub-tasks are not implemented in JIRA Next-gen projects, although it's currently added in the "Coming Soon" section of our Public Roadmap: - Next-gen public roadmap For more details about the steps of our developers on its implementation, feel free to watch the…

Hello Andrew, Unfortunately, JIRA does not have an automation feature to export users periodically in CSV format, however, you can use JIRA REST API to create a script and properly get users in JSON format, posteriorly changing to CSV. - If you are using JIRA Cloud, this would be the correct endpoint:…

Hello Aftab, Next-gen is a new project template with less and simpler features than the Classic project templates of JIRA. It was built to provide a simpler tool for those customers who felt overwhelmed by the complexity of the Classic projects in JIRA. That been said, JIRA next-gen uses a different set of Custom field,…

You are welcome, Antônio. I agree this feature was requested a long time. In fact, Atlassian prioritizes new feature implementations based on the number of customers affected (Votes) and some other factors, like what consequences it can bring to the application (Performance issues, incoherent behaviors, etc).…

You are welcome, Stephan. Have a nice day!

Thank you for sharing your experience, @David Clark In fact, I was not able to found any reported bugs about this behavior, however, I think it's worth check if I'm able to reproduce it in the version you mentioned, although we don't have more details and logs about the scenario to reproduce it. Thanks again for the…

You are welcome, Calum. :) No problem at all! Let us know if you have any questions about the steps provided.

You are most welcome, Julia. :) I'm sorry we could not provide a better option for you. Have a nice Wednesday and let us know if you need help with anything else. :)

Hello Rakesh, Welcome to Atlassian community! There are some possibilities that can be causing this problem. Please, check the following topics and let us know what you got: 1 - Are the issues you migrated sub-tasks? Next-gen projects do not support sub-tasks, so any issue which is not configured with a Standard issue-type…

Hello Abigail, Welcome to Atlassian community! I understood that you have a group able to administer a project, however, once you created another project copying the existing one, this same group is not able to administer the new project. Have I understood it properly? Since you mentioned that no changes were performed in…

Hello Yorams, The System display of the columns in the issue navigator is the one which will be displayed for all users that have not configured their own defaults. Check below further details about the three options (My defaults, filter, and system) of the column view: If the currently selected button is My Defaults, this…

Hello Stephan, The short answer to your question is: Yes, Time tracking can be used on Kanban projects just like Scrum projects. The steps to configure it are the same on both project templates: Navigate to project settings > Screens > add the time tracking field to your Kanban issues. You will be able to set estimations…

Hello William, Welcome to Atlassian community! There are two possible options you can use to properly copy your date fields value from a parent to sub-task/linked issues, one using only JIRA workflow and another using a third-party App: 1 - There's a workflow post function in JIRA application that might help you with your…

Hello Antônio, As @Earl McCutcheon mentioned, JIRA JQL does not have a way to limit the filter query to return a single result, as the Distinct parameter does in SQL language. For now, here are the two easiest options you can use to achieve it: 1 - Export all your issues to CSV and then use a spreadsheet software (Like…

Hello Manish, I'm not sure if this functionality can be achieved with behaviors, however, I was able to achieve it by using Automation for JIRA - Server Lite App. If this add-on would be an option for you, here are the steps to configure the automation you want: - Navigate to your project > Project Settings > Project…

Hello Andrew, Welcome to Atlassian Community! The "rule" feature in the Next-gen projects uses the same principle of Workflow post functions: It's triggered once the issue status is changed. That been said, I'm afraid the rule will not trigger until you change its status in the next-gen board, since the backlog is not a…

Hello Michele, Indeed, all the features you mentioned are not available in the new issue view yet, however, they are been properly tracking in the feature requests below: - Jira New Issue view does not display the Security Level of an issue - In new Jira Issue View turn "Tabs" into collapsible groupings on side bar…