Petter Gonçalves Atlassian Team

Hello SunZhenwei, Welcome to Atlassian community! I believe your problem must be probably caused because of the encoding used (UTF-8), the same problem which happens to Japanese customers and was reported here: CSV Export in other encoding than UTF-8 Although we are still working to provide other types encoding, can you…

Hello Trevor, Welcome to Atlassian community! Could you please send a screenshot of the place where you are filling the information and its been automatically updated with the wrong timezone? By the way, you can set the timezone you would like to use by following the steps below: - Click on your profile picture in the…

Hello Bridgette, Welcome to Atlassian community! The new issue view of JIRA is still a lab feature, so our developers are still working to implement some features of the old user interface, including the ability to add web and confluence Links to issues. The following feature request was created to track their progress on…

Hello Scott, It would be pretty simple to add a label with the issue type name on the swimlane card, however, it's not possible to customize the fields displayed in the Swimlanes of an active board. We have a feature request about this matter here: - Ability to configure fields to be displayed on story swimlanes Feel free…

Hello Sonya, Welcome to Atlassian community! By default, JIRA Software does not have a feature that provides the kind of automation you mentioned, so I believe you are using a third-party app like Automation for JIRA Cloud. Is it correct? Can you please let us know what app you are using? If you are not sure, please…

You are correct, @koteswararao The mentioned App is available only for JIRA Service Desk application, so you must be applied to it in order to use the integration. Otherwise, the only option would be by using Tasktop plugin.

You are welcome, Lucas! Have a nice weekend.

Hello Jean-Francois, Welcome to Atlassian Community. Please, let us know the following information to better troubleshoot your issue: - Since you have mentioned JIRA Portal, I believe you are talking about JIRA Service Desk and not JIRA software as your question is flagged, Is it correct? Are you using JIRA Server or…

Hello Jaya, Welcome to Atlassian Community. You can use the following plugin as another option to integrate JIRA with Tricentis TOSCA: - agosense.symphony Let me know if this information helps.

Hello Adam, Welcome to Atlassian community. The "\\" character is used on Wiki markup renderer to properly add line breaks in texts, however, the new issue view of JIRA uses wiki markdown renderer, which does not render the character. We have created a feature request about this behavior here: - The history in the new…

Hello Lucas, Unfortunately, the hotkeys shortcuts to edit issue fields in the New issue view was not implemented yet, however, we have properly created a feature request about this functionality: - Hotkeys don't work with Jira New Issue View Feel free to vote and watch the suggestion to increase its priority and also…

Hello Sai, To properly set your Service Desk with public sign-up in the customer portal you can follow the steps below: * Log in as a user with the 'Jira Administrators' global permission. * Choose > Applications. Scroll down to the Jira Service Desk section and choose Configuration. * In the Public signup section, enable…

Hello Gilles, I hope you had a good week. It seems your JIRA UI is properly configured to send the notifications as you need, so I guess the problem is probably occurring externally. I recommend you to check the following settings to properly troubleshoot your issue: 1 - Check if you the notifications are not arriving at…

Hello Cornelius, Welcome to Atlassian community! Please, provide us the information below so we can better identify the different which is causing some issues to don't appear in the linked issue column: - By default, only link options should appear in the field, so Sub-task or Epic hierarchy relations will not appear in…

Hello Stefan, I'm glad to know my answer has helped you. Answering your new questions: 1 - You are most welcome! :) 2 - Unfortunately, the default issue security cannot be set on a workflow basis. We've created a feature request about this, however, we have decided to not implement it in the near future. That been said,…

You are welcome, Aislinn. I'm glad to know my instructions has helped you. Have a nice weekend!

Hello Jeanette, Sorry, I think the wrong tag (JIRA-Server) was added in your question or I simply misread it. The mentioned plugin (JQL Search Extensions) are available for both JIRA Server and Cloud with the same functionalities. Here's the link to the JIRA Cloud version: - JQL Search Extensions for JIRA Let me know if…

Awesome! Thank you very much for letting us know the news about this problem, it can definitely help other persons facing this same issue.

Hello Calum, Welcome to Atlassian community! Answering your questions: 1 - The name of the field used to fill the time spent is called Log Work and there are two ways to make it required: - Setting it at the project settings > Fields > find the field and set it as optional - Using a validator in the create transition, in…

Hello Andrea, Welcome to Atlassian community! Just to confirm we are on the same page, could you please provide us the screenshots of both screens where you can see and not see the Original Estimate field? Please, remember to hide the confidential information from the screenshots. Also, can you let us know if you are using…

Hello Charles, Indeed, the best option to have the exact time your issue was transitioned to the current status would be by using a custom field, configuring a post function that would automatically update the field with the current date once it is transitioned. These would be the exact steps: - Create a new date/time…

Hello Ikram, Welcome to Atlassian community! I believe you are talking about customers of a Service Desk project. Is it correct? This is happening because of the GDPR updates performed in the last months. We have a feature request opened to change the QM code to e-mail address or other GDPR compliant information when…

Hello Jeanette, Unfortunately, JIRA does not have a JQL parameter to return all issues which do not have linked issues. This kind of query can only be achieved in JIRA Server by using a plugin, like JQL Search Extensions for JIRA. The mentioned plugin provides the parameters LinksCount, that you can use to return the…

Hello Muhammet, Unfortunately, It seems there no plugin which would implement custom field in the SLAs conditions, however, we have a feature request opened to implement it on JIRA: Ability to have condition to start, pause and stop SLA based on custom field value Feel free to vote and watch the suggestion to increase its…

Hello Sudhakara, Thank you for your explanation. Follow the steps to create a new group and add the users you want. P.S: You must be a site-Administrator: - In your JIRA site, click at the cog icon in the bottom left corner > User management: - Click on Groups > Create new group: - Once you create the group, click on the…

Hello, Tarang! Thank you for sharing this information. Have a nice day!

Hello José, Actually, both Classic and Next-gen projects can be restricted based on the People tab. The only difference is that: - Next-gen projects are configured in the details section, but it only allows you to configure who can Edit and access the issues. - Classic projects are configured in the permission section and…

Hello José, There are two ways to achieve your need: 1 - Add the current assignee to the browse projects permission - Navigate to the project > Project settings > Permissions > Actions > Edit Permissions The problem with this alternative is that all the users will be able to see the project names, although they will not be…

Hello Aislinn, Welcome to Atlassian Community! I believe you can create two custom fields to achieve the feature you need: - A Select List custom field to select the pre-determined fruits - A Number Custom field, to set how many fruits were negotiated You can follow the documentation below to know how you can create custom…

Hello Sudhakara, Welcome to Atlassian Community! Basically, the suggested groups list under the assignee field will return all the issues which assignee is added to the suggested group. For example: So, let's suppose you have three groups with the following users added to them: JIRA-software-users: User1, user2, user3…