Petter Gonçalves Atlassian Team

Hello Stephen, Per your description, it seems you have mentioned the same users on both Description and comment, however, only when you mention him on Comment it is added as @undefined. Is it correct? I believe the root cause of your issue must be the bug below: - User Email Visibility Hidden Causes @mention to show…

You are welcome, Tarun.

Hello Denisse, Welcome to Atlassian community! For a simple view of the due date/start date or Resolved date of specific issues in a Calendar, you can use the JIRA Issues Calendar Gadget. These would be the steps to properly configure it: 1 - Navigate to your Issue navigator > Create a query to return all the issues you…

Hello Dennis, I understand that you have configured a new e-mail handler in your application which is properly working for valid JIRA users, however, when you try to create issues from an e-mail which does not have a valid JIRA user, it simply doesn't work instead of creating a new account for that e-mail address as you…

Hello William, Thank you for reaching out about this problem. Analyzing our internal system, I was not able to find any global incidents which would cause the problem you are facing. That been said, please perform the steps below to troubleshoot and provide us with more details about the problem to ensure we are on the…

Hello Андрей, Please, allow me to better explain how you can configure Project Permissions and Application access so we can be on the same page here: The information you display in this screenshot is not related to project permissions, but to the entire JIRA application access. Unflagging this option, the user will not be…

Hello Angel, You can properly add the users from your JIRA Server as customers on a Jira Cloud instance by manually exporting them and copy/paste them in the customer section. These would be the steps: 1 - Export the users from your JIRA Server application in a CSV file 2 - Copy the email column in the CSV file 3 -…

Hello Eric, The issue you are facing is not a bug, but an expected behavior from JIRA Cloud application. Please, allow me to explain it: JIRA Cloud CSV export functionality has always exported user picker fields with the username of the respective user. Due to changes in the General Data Protection Regulation (GDPR), we’ve…

You are welcome, Hai! Have a nice day. :)

Absolutely, Krishna. A new update will be added to the mentioned suggestion as soon as we have an ETA. Clicking to watch the suggestion, you will be notified by e-mail about the update. Have a nice day. :)

You are welcome, Keith! Thank you very much for the details on how you performed the suggested workaround. Have a nice day.

Hello Mark, Welcome to Atlassian community. Independent of which user resolves the issue, there are two ways you can configure your workflow to properly set the resolution when you move it to resolved: 1 - Add resolve issue screen to the transition that reaches the resolved state - Navigate you your Project > Project…

Hello Thulasi, You can use the Filter Results Gadget to display a list of the issues you want together with the number of votes it has. These would be the steps: 1 - Create a JQL filter with all the issues you want to have in the list 2 - Navigate to your system dashboard (Or any other dashboards) > Click to Add Gadget >…

Hello Tarun, Welcome to Atlassian community. Per your description, I believe PBI is an issue type in your JIRA application and the problem is that some of those issues are not appearing in your board, although the same board filter displays these issues when you run it as a query in the issue navigator. Is it correct? If I…

Hello Hai, Indeed, the behavior you mentioned is a bug in JIRA. It happens only for some wrong formats added to the Date/time fields, especially when you update the original Date picker format to a different one. We have a bug reported about this here: - Date format breaks issue creation Feel free to vote and watch the bug…

Hello Ashley, I understood that, when you move an issue from a board column, it is automatically sent to the top/bottom of the column, causing the page to scroll until the section where the issue is displayed. Is it correct? If I have properly understood it, I would like to say that the order of issues in the board columns…

Hello Ramya, The best option you can use to distinguish issues of a common project between two different teams would be by using Components to identify them. Components are subsections of projects that you can use to group issues into smaller parts, allowing your team to create customized boards/dashboards for their…

Hello Daniel, Thank you for all the details provided. After some time investigating the behavior you mentioned in my own JIRA instance, I was able to identify this is caused by the next-gen projects in your instance. Allow me to explain it better: Each next-gen project has its own set of features and status and doesn't…

Hello Danny, I understand that you would like to display issues from the support team project on the release page of the Core R&D team project. Is it correct? As you may know, Releases are not independent identities as Sprints, so it can only be added to the issues of the project it was created on. That been said, we have…

Hello Keith, I believe the only option to set the Resolution date with the same date of when the issue was transitioned to Done in JIRA Cloud would be to import it using CSV, updating the current issues of your site. These would be the steps: - Create a filter with all the issues with the incorrect Resolution date - Export…

Hello Maria, Welcome to Atlassian Community! Please, check if the settings below are properly configured: 1 - Navigate to your project > Project Settings > Permissions > Check if you have the permission to Manage Watchers and View Voters and Watchers. 2 - Navigate to JIRA Settings > System > Global Permissions and check if…

Hello Lucca, Welcome to Atlassian community. I was not able to find any in progress global issues in JIRA that could be causing the problem you mentioned right now. That been said, can you please confirm if the problem still happening of you? If yes, please let us know the information below: - Is the problem happening to…

Hello Dennis, Thank you for providing all the details of the issue you are facing together with the documentation you followed. Analyzing all the details you provided and performing some tests in my personal instance with the default e-mail handler, I believe you are being impacted by the following bug: - JIRA does not…

Hello Luca, Welcome to Atlassian community! The backlog in scrum boards is represented by the first column in the active Sprint view. That been said, you just need to configure your board filter to return the backlog issues and map your "backlog" status in the first column of your board to properly display it in the scrum…

Hello Karaa, I understand that you would like to return: 1 - All information about a Specific project 2 - all the issues under that project 3 - All Done issues under that project Have I understood it correctly? You will need to use three different REST API calls to get the information above, replacing the Bold characters…

Hello Melissa, I understand that you would like to search for comments added by a specific user in JIRA. Is it correct? Or are you looking to return issues commented by a specific user? The reason I ask this question is that the JQL functionality of JIRA is designed to return Issues instead of comments, so there is no way…

Hello Shane, Welcome to Atlassian Community! It is possible to display Story points on the issue cards of a Kanban Board, however, since kanban is based on a continuous workflow structure where changes can happen at any time, it is not possible to effectively estimate issues in Kanban with Story Points. Basically, your…

You are welcome, Oliver. I completely agree with you that an alert should be placed to avoid unexpected behavior. Hopefully, this feature request will be addressed in the next releases. Have a nice weekend.

Hello Albert, Thank you for the details. Based on your details, It is definitely something in their side which is blocking the Atlassian outbound e-mail to arrive. Without more details about their environment (E-mail bounce list, Firewall Settings, etc), there isn't much we can do to troubleshoot it from here. Just to…

Hello @Andrew Gonsalves Thank you for your feedback! I was not aware you were using the Tempo app to log your time with JIRA. Since it's a third-party app, I don't have the knowledge to help you further on this issue, however, I've flagged it with the proper tags to bring this question in the Tempo team queue. Also, feel…