Petter Gonçalves Atlassian Team

Hello Sekhar, Just like mentioned before, Project roles can be defined per Project under Project Settings > Permissions, while Groups are defined under User Management > Product Access and User Management > Groups. You will be able to check what are the differences between those two groups/Project roles by navigating to…

Hello Geisa, Indeed, JIRA Next-gen projects were configured to have only unique entities, having only a single Board and schemes. The documentation below clarify a little bit better why it was intended this way: Core concepts behind Jira Cloud next-gen projects Let me know if you have any other questions.

Hello Richard, Welcome to Atlassian community! Per your description, it seems you are able to navigate through a Next-gen project as a JIRA Administrator, however, the option to create new Next-gen project is not displayed in the project main page, so you can only create Classic projects. Is it correct? There is a global…

Hello Heba, This is the correct syntax to add time tracking fields in the sub-task columns of the parent view (jira.table.cols.subtasks): - timeestimate -> For Remaining Estimate - timeoriginalestimate -> For Original Estimate - timeSpent -> For Time logged Just make sure you are separating the fields by a comma. P.S: The…

Hello Jeremy, Yes, you can identify the transitions which screen is added to in the Screen menu of JIRA Cloud and JIRA Server (8.0 or above). These would be the steps: - Navigate to JIRA Settings > Issues > Screens - Check under the Workflow column what transitions each screen is added to: If this option is not displayed…

Hello Jill, The New Issue View of JIRA has a new way to configure the availability of the fields in the project screens. Basically, the fields can be configured under project settings > Issue Layout by Clicking to Edit Issue Layout in the relevant Issue Types: Analyzing the menu above, make sure the assignee and reporter…

Hello Sekhar, Actually, JIRA project Roles are defined per project, so the definition of what kind of actions each role can perform can be changed/displayed directly under project settings > Permissions. You can check more information about project roles in the documentation below: - Managing Project roles That been said,…

Hello Geisa, Welcome to Atlassian Community! I understood that you are not being able to select a specific project in the location field of your board settings. Is it correct? Both Kanban and Scrum projects can be selected to use a software board. Can you check if the project you are trying to select is a Business, SD or…

Hello Manuela, Welcome to Atlassian Community! Unfortunately, the option to hide subtasks in the new issue view cannot be selected with a default value, always been cleared up when the page is refreshed. We have a task with our development team to improve this behavior here: - Make the "Hide Done sub-tasks" option…

Hello Andrew, I must confess that I'm not aware of any feature that would block a user to see the time logged in a Next-gen project since it does not use the default Permission Scheme. In fact, the Next-gen template was designed for those users who felt overwhelmed by the complexity of JIRA Classic template and requested a…

Hello Thomas, Welcome to Atlassian community! Basically, the following fields can be configured through E-mails in JIRA: - Summary (Subject) - Description or comment (E-mail body) - Reporter (E-mail Sender) - CC: Assignee, Request Participants, Watchers If you would like to set other fields, there are third-party apps that…

Hello Kai, Usually, JIRA Automation apps are used to automate action related to Issues, which must have a trigger action to fire the automation. That being said, I believe there are no apps you could use to create a Sprint automatically, however, Automation for JIRA can be used to perform all the issue creation and linking…

Hello, Indeed, the ability to sum up sub-tasks estimation to their parents is one o the most required features in JIRA which our developers are still working to implement, as you can see in the feature request created below: Sum estimates from sub-tasks in user stories That been said, some third-party partners have…

Hello Oliver, Welcome to Atlassian community! The displaying of the same Sprint in different JIRA projects is expected in JIRA if the boards return issues in that Sprint. Basically, sprints are considered unique entities and are not related to projects but to issues. Let me give you an example: Suppose you have the…

Hello Manuela, Welcome to Atlassian Community! Unfortunately, the option to hide subtasks in the new issue view cannot be selected with a default value, always been cleared up when the page is refreshed. We have a task with our development team to improve this behavior here: - Make the "Hide Done sub-tasks" option…

Hello, Sunny. Welcome to Atlassian community. I saw you mentioned a JIRA Server documentation in your description, which is kind of similar to the Cloud one although it has some differences. Just to ensure we are on the same page here, I would like to provide you with the correct documentation to know how you can create…

Hello Natasha, I was able to properly add the files you provided with no problems: I performed the following steps: * Uploaded the custom icon as an attachment to a Jira Issue and right click on the image to copy the image URL. * Click Jira Settings > Issues > Priorities * Click the 'Edit' link next to the desired…

Hello Sarabjeet, If you are using JIRA Cloud, you can use the Copy Value From Other Field post function to copy the value from the Actual field to the Initial field if both are of the same type (Both custom date pickers). These would be the steps: - Navigate to your project > Project Settings > Workflow > Click to Edit the…

Hello Emily, Welcome to Atlassian community. The field you are talking about seems to be related to a third-party add-on, so I'm not sure if this field is considered as a field by JIRA or only as a fixed option in the Issue layout. The way you can configure a field to be displayed at the top of issue view depends on which…

Hello Sarah, Unfortunately, it is not possible to filter issues based on the number of Sprints using JQL in JIRA. The best option I can recommend you to get this information would be to exporting the issues to a CSV file and using a spreadsheet software (Excel, Libre-Office, etc) to filter the Sprint column and return all…

Hello Cristian, It seems you are trying to share some knowledge about Service Desk approval with Security Levels, however, you have added it as a question on Community. In order to share your knowledge with other users looking for this feature, I recommend you to write an Article with the details above instead of a…

Hello Eric, Welcome to Atlassian Community! The Next-gen template was designed for those users who felt overwhelmed by the complexity of JIRA Classic template and requested a simpler option, straight to the point with fewer options of customization. That been said, it no longer has schemes like Issue type screen schemes,…

Thank you for letting us know, Kaushik. Feel free to vote and watch the bug to receive notifications about its fix implementation or possible workarounds.

Hello Samer, It's is possible to create an issue and use an automation rule from JIRA SD to design the field values to be equal to the template you created, however, there is no way to automatically create the sub-tasks together with the main issue in the template as you need. For this matter, I would still recommend using…

Hello @Natasha Denny Could you please send us the image you are trying to upload?

Hello Thomas, Have you installed the JQL Search Extensions app to test it? Just make sure it is properly installed since the parentOfQuery is not a native functionality from JIRA.

Hello Albert, Welcome to Atlassian Community! To better troubleshoot this problem, I would recommend you to follow the steps below: - Double check if the users not receiving the notification are added as the reporter or Request participants. Additionally, navigate to the project > Project Settings > Customer…

Hello Marina, Welcome to Atlassian community. I understand that you are trying to add a status in a Service Desk project Workflow that you are already using in a software project workflow. Have I understood it correctly? To do it, you just need to do the following: - Navigate to your Service Desk project > Project Settings…

Hello Massimo, Thank you for raising this question. I'm not sure if I have completely understood what is the feature you are talking about, but I believe you are talking about the Issue Type name. Is it correct? To modify an issue type name, you can navigate to JIRA Settings > Issues > Issue Types > Click to Edit: Let me…

Hello Thomas, Welcome to Atlassian community! Per your description, I understand you have Competence Area under system and Entity items, and these both types under Customer Feature. Since JIRA only accept two hierarchy levels (Task -> Sub-task), could you please let us know how you have configured your JIRA to have three…