Petter Gonçalves Atlassian Team

Hello Kevin, Personal notification is something our developers are still working to get implemented in the official JIRA and Slack integration app, so it is not possible at this moment to send mention notifications only for the mentioned user. We have the following feature request opened to implement it: - Personal Jira…

I'm glad to know my instructions have helped you, Andrew. I was not able to find any suggestions been worked right now to configure the filters directly from Slack, however, I gave myself the freedom to open a new one, since I also think this would add a good functionality in this integration: Ability to configure JIRA…

Hello Monika, I'm glad to know my instructions have helped you. Just to give you more context and properly answer your question: The Advanced settings under general configuration is where you can set the format which the user should use when adding a date to a date picker field, while the Look and feel is where you can set…

Hello Radhika, I believe you are describing display problems about any custom multiline text fields in both JIRA views. Is it correct? I checked the behaviors you mentioned and I found the following: 1 - Epic – Not visible in new view, old view need to go to edit and give some values to make this visible. Once the value is…

Hello Andrew, Welcome to Atlassian Community! Supposing you are using the Jira Cloud for Slack (Official), you can filter the issues you want to display a specific issue by using JQL queries. These would be the steps: - Configure your Slack to a JIRA project in a Slack Channel - Then, click on Change under the notification…

Hello Darius, Welcome to Atlassian community! Actually, JIRA Cloud uses a combination of Domains and IP Addresses from Atlassian and Amazon, however, the IP ranges provided in the official documentation does not change frequently. That being said, I would recommend you to whitelist all the domains and IP Ranges in the…

Hello @Marzi Goodarzian If the option above is not what you are looking for, I believe I have misunderstood your question. Could you please give us more details of what you are looking for? What kind of "status bar" you want to display in the top of issues? If you could provide us any screenshots or examples to better…

Hello Prasad, I hope you're having a nice Friday! The goals you are looking for can not be achieved using only JIRA, although we have some feature requests opened to achieve those goals: - Sum story points or hour estimates for any epic links - Post Function to copy fields from Epic to Story However, there are some plugins…

Hello, The User Picker Custom Field in JIRA can indeed only return users with a valid license and added to JIRA, however, we would like to know more details about the reason and final goal you are looking for to implement this functionality. Would you use this field just like a way to inform the user related to that ticket…

Hello, Welcome to Atlassian Community! I understand that some linked issues are not been added to your CSV export fields. Is it correct? Just would like to point that only outward links are exported to CSV files, while Inward links are not exported at this moment. Let's suppose you use the Blocked By and Blocks links. Only…

Hello Steve, Were you able to solve your issue following Adaptavist recommendations? You can use the post function in this article as a template for your need: import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.IssueFieldConstants import com.atlassian.jira.issue.fields.FieldManager // the…

Hello Jeff, Welcome to Atlassian community! You are correct to say that changes in your LDAP server (User deletion, user creation, etc) will directly reflect on Crowd, as long as the option to Synchronize User Details is enabled. The changes should be applied to Crowd in the next synchronization, as described in the…

You are welcome, Monika. We will be waiting to know if the steps worked for you.

You are welcome, Patrick. Have a nice weekend. :)

Hello Patrick, Unfortunately, the mapping of Epics to child issues using CSV import does not work for next-gen projects. We have a reported bug about this behavior here: - NextGen - CSV Import - Failed to assign Epic as IssueType Feel free to vote and watch the bug to increase its priority and also receive any updates…

Hello Monika, It seems that the current look and feel of your JIRA instance is misconfigured, causing the displaying of the dates to be wrong although your issue picker is properly set. To properly configure the way your date/time fields are displayed in JIRA, you can perform the steps below: * Choose the Jira icon ( , , ,…

Hello Bethany, I believe the user is being impacted by the bug below: - New issue view won't preview some attachments (extensions) It seems that some attachments with different extensions from JPEG are not properly rendered in the new issue view of JIRA, although they can be downloaded. Feel free to vote and watch the bug…

Hello Joseph, I understand that you would like to add a single version/release for issues in multiple projects. Is it correct? Unfortunately, it is not possible at this moment to achieve this functionality, since releases are restricted to a single project. We have a feature request to improve this: - Create versions on…

Hello Luciano, JIRA Reports for scrum boards usually consider an issue to be 'Done' when it is in a status that has been mapped to the right-most column of your board at the moment that the Sprint was closed (See Configuring columns for more information). That being said, the first thing that came to my mind that could be…

Hello Neil, Welcome to Atlassian community! I understand that the test cases you are using are linked using the default issue linking of JIRA and you just need to import them through CSV linking directly to their relative Stories, Is it correct? Or is it using any other kind of link functionality provided by a third-party…

Hello Jennifer, Thank you for the details. Please, try the steps below: 1 - Doublecheck if the default reporter configured (jvolpe) has the proper permissions to create issues in the Clara Support tool project. In fact, ask the user to manually create a support issue in the project. 2 - I see that you have other e-mail…

Hello Harry, Welcome to Atlassian community! About this statement: How do I add another field to a checklist? When you say "Checklist", I believe you meaning a checkbox custom field like in the screenshot below, and the "field" would be the checkbox options (Checkbox 1, checkbox 2, etc). Is it correct? If that's what you…

Hello Jack, I understand that you would like to calculate/sum how much time your issues remained opened, considering all the status but "On Hold" and the Final resolved status. Is it correct? Calculate and sum how much time the issues spent in each "open" status is something that can not be performing using only JIRA right…

Hello Prashant, Just like @Angélica Luz said, you are correct to say that it's not possible yet to display stories in the Roadmap feature of Next-gen or reflect child due dates, although we understand this would be a very useful feature. To give you more context on why this functionality was not implemented since the…

Hello Jennifer, Could you provide us a screenshot of how you configured your e-mail handler and the default reporter? We will be waiting for your answer to further troubleshoot it.

Hello Chris, Specific user activities can be retrieved by the Activity Stream REST API, like: https://yourdomain.atlassian.net/activity?streams=user+IS+admin Where admin would be the username of the user you would like to return the activities. For more information, you can check the documentation below: Consuming an…

Hello Jenny, Welcome to Atlassian Community! I understand that you would like to configure a checkbox custom field with some pre-defined options in your issue view. Is it correct? You can add a new checkbox custom field by performing the steps below: * Select the Jira icon ( , , , or ) > Jira settings > Issues. *…

Hello Jennifer, I believe that @Roman Kersky suggestion should properly work for you in this case. Performing the mentioned steps he proposed, your customers will be able to create issues in your JIRA instance without providing any kind of information and the e-mail of a valid JIRA user will be added as the reporter of the…

Hello Jennifer, I understand that you would like to allow your users to create Service Desk tickets without the need to login, but only providing an e-mail address to receive the agent replies. Is it correct? You can perform the steps below in JIRA Cloud to configure the free-login portal: * In the global settings, a JIRA…

Hello Kay, I understand that you would like to return issues removed from the current Sprint after the Sprint was started. Is it correct? Unfortunately, It's not possible using only JIRA functionalities. We have a feature request created to implement it here: - JQL search for issues added and removed from a sprint Feel…