Petter Gonçalves Atlassian Team

You are welcome, Francis! I'm glad to know my instructions have helped you. Have a nice day. :)

Hello Slawomir, Welcome to Atlassian Community. I understand that you are creating dependencies between your issues in JIRA and exporting it to a CSV file, however, if you change the dependency before exporting the CSV, that dependency is not properly being displayed in the CSV file. Is it correct? Can you confirm if you…

Hello @Marzi Goodarzian Thank you for reaching out. I understand that you are trying to retrieve a list of issues which had a specific component in the past. Is it correct? You can use JQL query to return it, like the one below: component was "xyz" and component != "xyz" Now, if you want to simply return a list of issues…

Hello Grant, Welcome to Atlassian community! Per your description, I understand that you would like to add an "End Date" field that would be automatically filed with the current time when an issue is transitioned from one status/column to the final one in a Next-gen board. Is it correct? You can achieve it by performing…

Hello @siva Thank you for reaching out. Could you please provide us what is the exact error returned for you in your JIRA logs once you upgraded your JIRA? Also, is there any error returned in your browser javascript console? Considering the information you provided, I recommend you to check if your Scriptrunner plugin is…

hello Johan, Thank you for reaching out. Unfortunately, JIRA does not have a functionality to automatically fill the hostname of the user machine when he creates a ticket, however, we understand how relevant this information might be in a helpdesk support base. That being said, we have reported the following feature…

Hello Claire, Thank you for reaching out. Unfortunately, we don't have yet an article describing what are the exact differences between JIRA Next-gen and Trello, however, I can confirm that both applications are very similar in the way it works. In fact, the Next-gen design and functionality was very influenced by Trello…

Hello @Mikael Witt Sorry for the late response. For Jira Server, you can use the following free app to properly configure the 2FA authentication: - JIRA Two-Factor Authentication (2FA) Let me know if this information helps.

Hello Alex, Thank you for the provided information. In fact, we are aware that this behavior also affects the Epic swimlane. As you can see in the steps to reproduce it at the bug description, we mention that the "group by" functionality is not applying the rank order for Epics and sub-tasks swimlanes. P.S: I'm currently…

Hello Alex, Indeed, there are far more than 5 options to create Jira issue from Online forms using apps from Atlassian Marketplace. In the article provided, the fifth option suggests you search for add-ons that meets your needs, describing there's a bunch of them in Atlassian Marketplace: While I am associated with…

Hello Mihai, Thank you for your answer. We clearly understand your concern about large amounts of information added to Confluence pages. In fact, we have a feature request to limit/control the available size per page in Confluence: - Control the allocation of server resources to a space Feel free to vote and watch the…

You are welcome, Nagendra. Let me know if there's anything else I can help with. Have a nice day! :)

Hello Francis, Welcome to Atlassian Community! You can properly return an issue list together with the time it was transitioned from each status to another by following the steps below: 1 - Configure a single custom field for each transition where you would like to take the execution date under JIRA settings > Issues >…

Hello Nagesh, Welcome to Atlassian Community! Indeed, if you have moved any issues of your current project to a different Sprint in a different board(project) as described in the bug, you are indeed being affected by it. As you can see in the bug, we are currently working to get it fixed, although we have an applicable…

Hello @[deleted] Thank you for reaching out. I believe you are importing the attachments from Salesforce to JIRA through REST API. Is it correct? If that's what you are trying, I'm afraid that JIRA only accepts binary images, however, we have a feature request opened to improve this behavior: - Create attachment via REST…

Hello Mahesh, Thank you for reaching out. Could you please give us more details on the exact scenario you would like to achieve? I have understood that: 1 - You would like to set an SLA to be breached after 30 minutes of the issue creation, where the Agent would need to assign the ticket or respond to the customer to stop…

Hello, Thank you for reaching out. We understand that you would like to select a default view (List View/Detail View) when anyone goes to the issue navigator and search for issues. Is it correct? We agree this would be a useful feature, mainly when you have added customized columns to display in the view. Unfortunately, we…

Hello @Shahram Atrian Thank you for reaching out. I understand that you would like to submit a form to your JIRA site which would trigger a new issue creation, sub-task creation together with some pre-defined field values depending on the values filled in the form. Is it correct? You can check in the community article…

Hello Alex, Thank you for your feedback. I completely agree with you that the ability to use the rank field in the board swimlanes would be more than useful depending on the way you are handling your issues. I just would like to point out that this bug is current in a "Low" priority because it is a relatively new reported…

You are welcome, @kon ritsuwa I'm glad to know my instructions have helped you. Have a nice day! :)

You are welcome, Chris. Have a nice day and let us know if there is anything else we can help with. :)

You are welcome, @Mihai Mihai I believe it is not possible to restrict the XML export as you need, however, you can restrict the access to the issue itself, so the users would not be able to download it. Can you let us know why you would like to restrict this feature?

Hello Kevin, Welcome to Atlassian Community! I understand that you would like to Export/change your Sharepoint documents into Issues of your JIRA instance. Is it correct? I believe the easier way to migrate SharePoint documents to JIRA would be by using the CSV export/import functionality. These would be the steps: -…

Hello @Mihai Mihai Thank you for reaching out. To see the XML version of a JIRA JQL filter, you just need to navigate to the existing filter click in Export > Export XML: A new file will be opened in your browser tab, containing the filter parameters and the returned issues in XML format: Let me know if this is what you…

Hello Nisanth, Welcome to Atlassian Community! I believe you are basically trying to have a clear view of how much time your team has spent in an issue against the estimated time it had at the beginning, considering the time that the issues were "On hold" due to other required actions tracked elsewhere. Is it correct? I…

Hello Arpita, Welcome to Atlassian Community. I understand that you would like to create a new group that will be restricted to issues of a single project, not able to access others. Is it correct? Could you let us know if you are using JIRA Cloud or Server? If you are using JIRA Cloud, are you using a Next-gen or a…

Hello Jonathan, Thank you for reaching out. The error you are facing seems to be a problem related to the Microsoft teams application, however, I was able to find the following article where a user reported the same problem as you. Can you please try the solution suggested and let us know if it worked for you? These are…

Hello John, What do you mean by utilizing "time spent"? Are you trying to return issues that were logged with any time at a given period? Let me know exactly what is your final goal.

Hello John, You could use the following query: ORDER BY "Epic Link" ASC, BY rank ASC However, since sub-tasks can be directly linked to Epics and the rank is generated also for Epics added in the boards, I agree with you that it would not provide you with very precise information. Due to these variables, I believe it is…

Hello Manoj, Actually, sub-tasks are supported by next-gen, however, the steps I provided above can only be achieved in Classic projects because the filters of Next-gen boards are not customizable. That being said, supposing you are using JIRA Cloud or a JIRA Server instance up to date, these are the steps to properly…