Petter Gonçalves Atlassian Team

Hello Chris, Thank you for your details. You are correct th say that the bulk operation from the drag+drop tool on the 'Active sprints' board will always consider the workflow settings from the entire column, not only to single status. Basically, the problem you were facing is caused by the behavior informed in the feature…

Hello @[deleted] You can easily export Confluence pages to PDF by following the steps in the documentation below: - Customize Exports to PDF However, I'm not sure what exactly you meant by: I would like to Automate same such that from Use Cases we can directly generate the SRS Could you please clarify if the information…

Hello Ben, Welcome to Atlassian Community! In order to make an issue as a child of another, that issue must be a sub-task. You can create sub-tasks by clicking on the icon as displayed in the screenshot below: Now, if you want to add an existing issue as a sub-task of another one, you must first change it to be a sub-task…

Hello John, Welcome to Atlassian Community! I understand that you would return your issues ordered below their related Epics/parents in a JQL query. Is it correct? To return issues ordered below their Epics, you can add the following parameter at the end of your query: ORDER BY "Epic Link" ASC To group Sub-tasks below…

Hello @Kristjan Vilipõld Thank you for reaching out. To add custom field values to your Email template in a Scriptrunner Post Function, you can check the example added in the Send a custom email section of the documentation below: Scriptrunner Post-functions - Send a custom email Basically, this would be the reference…

Hello Manoj, Thank you for reaching out. I understand that you would like to group issues from different projects in a single board, differentiating them by the Epic you have added to them. Is it correct? In fact, you can perform the steps below to properly achieve your need: 1 - Click on search button > Advanced search…

Hello @kon ritsuwa Sorry to hear you are facing this problem. Checking the description of the error, I think you might be facing one of the errors mentioned below: Re-index in Jira fails due to IndexFormatTooOldException Reindexing fails after JIRA has been upgraded due to NoSuchMethodError in AccumulatingResultBuilder…

Hello Chris, Sorry to hear you are facing this problem. That's strange... This problem usually happens only when you have a screen configured in the transition that leads the issue from both statuses (Tested to Done). That being said, I would check the following steps: 1 - When doing the bulk upgrade, what is the filter…

Hello Zaac, Sorry to hear you are facing this problem. Indeed, the Business board use simpler functionalities than the default software boards, and it does not display sub-tasks as you mentioned. I completely agree with you that this would be a useful feature to have, so we reported the following feature request to get it…

You are welcome, Anju! Have a nice day and please don't hesitate to contact us again everytime you need. :)

Hello Mariusz, Actually, the JIRA Cloud Premium subscription is a benefit that will be applied to all your JIRA instance (Storage increase and 24/7 support) so it is not related to applications, but to the whole Cloud instance. That being said, the billing will be applied to all users that are current using any JIRA…

Hello Anju, thank you for your detailed answer. In fact, we were already aware of this behavior in JIRA and opened a task with our development team to get it fixed: New issue view should appear when user gets a notification of being mentioned in a comment Feel free to vote and watch the task to increase its priority and…

Thank you for providing us the steps you took to solve your problem, Heiko! Have a nice day and please don't hesitate to contact us again in case you need any help!

You are welcome, Doru! Have a nice day. :)

Hello Heiko, Sorry to hear you are facing a problem. Per the description of your error, it seems that you are being impacted by the problem mentioned in the article below: Jira activity stream gadget throws gadget.common.error.500 basically, an invalid or absence of a certificate can lead to such errors. Could you please…

Hello Alex, Thank you for reaching out. Since you mentioned that you are using a Roadmap for your Epics, I believe you are talking about a Next-gen project. Right? if that's correct, we were able to reproduce this same behavior with all the options under the "Group by" menu. Basically, once you group your issues in a…

Hello Doru, Welcome to Atlassian Community! The error you are facing when trying to import the issues to your Cloud application usually happens when: 1 - You try to import sub-tasks before importing the related parent issues or 2 - You try to import the issues to a Next-gen project. For now, it is not supported yet (See…

Hello Megan, Welcome to Atlassian Community! Unfortunately, I was not able to reproduce your issue, since I was not able to find any kind of validators that could cause the error you are facing. Check the Scheduler app documentation, I found the following info: If you're a system administrator, you most likely understand…

Hello Prashant, Welcome to Atlassian Community! Unfortunately, there's no parameter through REST API to know the URL of attachments embedded to JIRA Comments, however, knowing the name, you can get the attachment URL by searching for them in the attachment section of the same issue REST API call. These would be the steps:…

Hello Mariusz, Thank you for reaching out. I can say that JIRA will work just fine when talking about performance with the current scenario you are providing, as I already saw even bigger Cloud instances with no issues. However, I would be worried about the Storage available since they are going to be logging 70k issues…

Olá Luiz, Obrigado por entrar em contato. Os paineis do JIRA (Quadros) são construídos em cima de um filtro JQL. Dito isso, é possível que algum parâmetro deste filtro esteja excluindo algumas tarefas do painel, visto que você esta utilizando diversos issue types, entretanto, essa colocação não é aplicável caso você esteja…

Hello @slabload Thank you for your feedback. Additionally, if you really need the ability to bulk move issues from backlog to a Next-gen Kanban board, I Suggest you two possible workarounds: 1 - Navigate to the project settings > Features > Turn-on Sprints for your project. 2 - Follow the guide below to migrate your…

You are welcome, Vishnu. Have a nice day! :)

You are welcome, Sebastián! Have a nice day. :)

Hello @[deleted] Thank you for reaching out. Actually, you can create JIRA issues and specify all the documentation for System Requirements directly in the issues, by adding custom fields to fill all the data you need. We have a pretty good article that explains how you can accomplish that: Using JIRA for Requirements…

Hello Hilda, Welcome to Atlassian Community. I must confess that I'm not aware of any occurrences where the Sprint simply disappeared from the JIRA project, so I believe you must be facing some of the behaviors below: 1 - Someone else has deleted or completed the Sprint: If the Sprint was completed, you will be able to see…

Hello Anju, Welcome to Atlassian Community! Could you please provide us a screenshot displaying your dashboard and what is the gadget you are clicking to open the issue in the Old Issue view? I have tested with the Activity Stream, however, once I clicked the issue it opened in the New issue View: That being said, can you…

Hello @[deleted] Welcome to Atlassian Community! Analyzing this documentation, I believe that changes requests in IBM ClearQuest are used to track/manage the entire development procedure to perform a specific change in the application, composed of Defects and feature requests. Is it correct? Per my understanding of the…

Hello @V T Thank you for reaching out. Indeed, I was also able to replicate the same behavior as you. It seems this is caused by the new functionality to copy the link, that appears in the right side of the issue key when you hover the mouse over it. That being said, I have opened a task to get it fixed in the New issue…

Hello @slabload Welcome to Atlassian Community! The instructions to move issues from backlog to the active board view will depend if you are using a Kanban or a Scrum board. Also, in JIRA Cloud we have both Next-gen and Classic projects. Can you let us know which one you are using? Supposing you are using a Classic board:…