Petter Gonçalves Atlassian Team

Hello @[deleted] Indeed, the workaround to add a dummy user as a default reporter should allow any external user to create issues in JIRA, not only from a specific alias. About this question: The reason I ask is if so why did it not work when I had my first account (kvanblerk@mweb.com) set as the Default Reporter? In order…

Hello Aman, To calculate the age of an issue and have an easy display in a custom field in JIRA, you can use the Scripted fields provided by Scriptrunner plugin: Scripted Fields Basically, that field can be added with values from multiple fields and display a final calculation, like "current date - Created date". Let me…

You are welcome, @[deleted]

Hello @Matthieu Cornillon Thank you for reaching out. In Kanban, the transition of issues from backlog to selected for development (In the active board view) is basically a status change in the issue. Unfortunately, Jira does not have the functionality to automatically update the status of the sub-tasks when its parent its…

Hello @Mehul Tailor, Welcome to Atlassian Community! Please, provide us the following information so we can better understand your question and confirm we are on the same page: 1 - The numbers you are mentioning are the ID or the Key of the issues you are trying to export? The issue key is usually composed by the project…

Hello Aman, Welcome to Atlassian Community! Per your description, I understand that you would like to easily identify the amount of logged hours of a specific team since they do different types of work on the same issue. Is that correct? Unfortunately, Jira does not have that functionality implemented, however, we clearly…

You are welcome, Juan. Have a nice day. :)

Hello @Kevin Thank you for reaching out. Indeed, we were able to reproduce the exact behavior you are experiencing: When trying to erase the Default Reporter field in an e-mail handler and saving it, the user still remains there. That being said, I reported a bug with our development team to fix it: - The Default reporter…

Hello Julien, Thank you for reaching out. Since you are managing a Next-gen project, I believe that the automatic change of the assignee when transitioning an issue can only be caused by a Board rule. Please, try the steps below to remove it: 1 - Navigate to your next-gen project 2 - In the board view, click in the three…

Hello Erik, Welcome to Atlassian Community! Unfortunately, the Epic Link field does not support history search in JQL, so it is not possible to search for issues where Epic Link was changed in a specific time range. We completely understand how useful would be this functionality, so we created the following feature request…

Hello Kevin, Thank you for reaching out. I understand that you are not being able to add comments to existing issues through e-mail, however, the creation of issues is working just fine. Is that correct? you are correct to presume that you don't need to set another POP3 e-mail box for the "Add incoming email to Comments"…

Hello @swapnil patankar Thank you for reaching out. I'm not sure if that field "Raising component" is related to the default component field in JIRA or works in the same way, but the behavior you are facing with a single unchangeable option in the component field usually happens when the field has just a single option…

Hello @JasonH Arvato Thank you for reaching out. Indeed, the property jira.permission.assignable.group should work to restrict your users to only assign issues to users in a specific project. Can you please provide us with a screenshot displaying how you have configured it? These would be the steps to configure the…

Hello John, Thank you for reaching out. Please, follow the steps below to troubleshoot why your requests are not appearing when accessing JIRA Customer portal: 1 - Navigate to your project > Project Settings > Permissions > Check if the Service Desk Customer - Portal Access role is added to the "Browse Projects" and…

Hello Ali, Thank you for reaching out. Unfortunately, JIRA does not have a feature to export Service Desk customers together with their respective organizations. We have a feature request created to implement this useful functionality: - Ability to export users and organization per projects Feel free to vote and watch the…

Hello Kyle, Thank you for reaching out. Regarding your first question about JIRA Cloud support, the features and support specifications for your site will depend on which support plan you will sign-up to in your Cloud site. Currently, we have the support options mentioned in the documentation below. Please, take a look at…

Hello Carrie, Welcome to Atlassian Community! Per your description, I understand that you would like to split your backlog section in multiple swimlanes, each one displaying issues from a specific Status. Is that correct? Unfortunately, it is not possible to be accomplished in Jira, however, we have a feature request…

Hello @Mahesh Naidu Welcome to Atlassian Community! There are a couple of possible reasons that might cause your user to don't receive notifications. First of all, I suggest you identify one of the issues that you did not receive a notification about > Navigate to the project that issue belongs to > Project settings >…

Hello @Vinay Hosamane Thank you for your feedback about this functionality. Indeed, the new issue view does not have the option to manage attachments like the old view, however, we clearly understand how the lack of this feature is impacting some of our customers. In order to implement the "manage attachments option" in…

Hello Yannis, Yes, please try to follow the troubleshooting guide provided and step 3 and check if any errors are returned in your browser developer console.

Hello @Santhosh ESS Could you please give us more details of what you are trying to achieve? JIRA Cloud has its own directory on Cloud, however, JIRA Server must be integrated with an Active directory. Can you please provide us what you are trying to achieve exactly?

Hello Marta, Thank you for reaching out. Unfortunately, we still don't have any plugin that could provide you with a JQL function to perform historical searches on Custom fields. That being said, we strongly recommend you to vote and watch the suggestion to increase its priority and also receive notifications about any…

Hello @cwente Thank you for reaching out. As you can see in the official documentation below, Trello checklists are not imported to JIRA Software projects when using the inbuilt import client: - Importing data from Trello If you DO have access to Jira Software: Any checklists created in Trello won't be imported. This is…

Hello @Crystal Bantados Thank you for reaching out. Currently, only the user himself can change his e-mail visibility directly on their profile. It is not possible at this moment for Site-admins to change the e-mail visibility preferences form Managed users. You can find more details about what changes an admin can make on…

Hello Yannis, Sorry to hear you are facing this problem. The error you are facing when trying to access the Linked Pages from the Sprint report is a general error that indicates a problem with your application links that are blocking Jira to communicate with Confluence application. Please, follow the steps below to…

Hello @Priyanka Thank you for reaching out. Unfortunately, JIRA does not provide a source of information where you can use Better excel App to export the time spent for each status in each issue, however, we clearly understand how useful this feature would be. That being said, we have the following feature request to get…

Hello @Eli Moshe Welcome to Atlassian Community! I believe you are talking about the possibility to change the issue status in the issue detail panel displayed at the right side of the board when clicking on the issues. Is that correct? The status field is editable in the Issue Detail View when you have the new issue view…

Hello Tyler, Thank you for reaching out. Per your description, it seems you were not able to transition a specific issue, however, when you moved it to a different project and them moved it back to the original, the transition appeared in the Issue view. Is that correct? There are quite a few workflow settings that might…

You are welcome, Paul. Let us know if my suggestion helped you so other users looking for the same thing can give it a chance. :)

Hola Carmen, ¿Estás utilizando un proyecto Next-gen o Classic? Si está utilizando un proyecto clásico, puede encontrar la opción de eliminar grupos de los permisos siguiendo los pasos a continuación: - Navegue a su Proyecto > Configuración del proyecto > Permisos > Acciones > Editar permisos - Haga clic para eliminar los…